STEP 1

Sales order notification

You’ll receive a notification with your sales order number.

STEP 2

Router Delivery

Your router will be delivered to your doorstep within 1-3 days.

STEP 3

Fibre Installation

We’ll contact you to schedule your fibre installation within 7-14 days.

STEP 4

Router Activation

Watch our video to learn how to connect your fibre devices.

  • To place an order for Vodacom Fibre service, you must first confirm the availability of fibre in your area using one of the following methods:

  • Once you’ve completed your application, your order is processed and added to the network build plan.
  • The fibre network is then rolled out in your area according to the build schedule.
  • The installation partner will contact you for an appointment to survey your home and plan the installation.
  • Once the installation plan is agreed upon, a separate appointment will be made with you for the installation partner to install the Vodacom Fibre service and required equipment at your home.

Service relocations will be allowed subject to the availability of fibre infrastructure at the location you’re moving to.

If our Vodacom team can provide Internet services at your new location, you’ll be offered a service similar to the service you had at your previous location. However, you will incur additional costs relating to the provisioning of the service at the new location.

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