Terms and Conditions

General Terms and Conditions

5 July to 6 August 2024

The following Terms and Conditions relate to the Vodacom contract price plans. These Terms and Conditions must be read in conjunction with the standard Terms and Conditions contained in the Vodacom Contract airtime agreement, and the Terms and Conditions booklet.

These Terms and Conditions do not replace any other Terms and Conditions, agreements or contracts that exist between the customer and Vodacom.
Your subscription to the Service constitutes your acceptance of these Terms and Conditions. Vodacom reserves the right to modify the Service(s) where reasonably required and may, from time to time, expand on these Terms and Conditions. You will be bound by all current Terms and Conditions.
The Voice Bundle included on Vodacom contract price plans will be available for use for calls to any local network, within the borders of South Africa, at any time of the day.
Voice, SMS and Data bundles allocated on Smart/Smart+, RED/RED+ and MyRed price plans will have a carry-over of one (1) calendar month post the allocation month. Voice minutes carried over on migration from another Vodacom bundled price plan will be subject to the same carry-over rule. All unused bundles at the time of expiry will be forfeited.
Vodacom reserves the right to charge for VoIP calls on selected price plans and at applicable lodged rates.
If you migrate to or from a Vodacom contract price plan with a limitless/unlimited voice and/or SMS option, there will be no migratory carry-over of any voice bundles/free minutes, and/or SMS bundles to or from this price plan.
If a migration is performed from a price plan with bundled Voice, SMS or Data, as part of the price plan offer, to any other price plan, regardless of whether the new price plan selected incorporates any bundled Voice, SMS or Data offerings, you may forfeit all or a portion of the accumulated bundle/s.
If you migrate to or from a Vodacom price plan with a limitless/unlimited voice and/or SMS offer, you will not carry over any benefits from the limitless/unlimited price plans to the new price plan.
Calls or connections to value-added services are excluded from the inclusive voice bundles and will be charged separately at the general service, VAS and out-of-bundle call rate, respective of your price plan.
The voice bundles allocated on Vodacom contract price plans will be applicable for use in the following scenarios:
i. Vodacom to Cell C, MTN, Vodacom and Telkom Mobile (any network, any time) within the borders of South Africa, including VoLTE (Voice over LTE) and VoWi-Fi (Voice over Wi-Fi/Wi-Fi Calling) calls made to these mobile networks using compatible devices
ii. Vodacom to Telkom Landline, Neotel Landline, and all VANS numbers (VANS 087 numbers, geographic and non-geographic numbers, Vodacom Business)
The following calls are included with the limitless/unlimited voice offer, with the exception that, if the dialled B party number is within the exclusion list below, it will not form part of the limitless/unlimited voice allocation:
i. Bridge conference calls
ii. Directory enquiries/through-connect portion
The following categories shall be excluded from all Voice/SMS bundles and shall be charged for at the current prevailing price plan rate, unless otherwise indicated:
i. International Calls
ii. Premium-rated Calls
iii. Roaming Services
iv. Premium-rated IVR
v. Premium-rated Dicon
vi. Special Short Codes
vii. Video IVR
viii. International VAS and Premium Services
ix. Travel Talk
x. Conference Calls
xi. Call Sponsor (sponsored calls are charged at the sponsored party’s prevailing price plan rate)
Vodacom contract price plans with the limitless/unlimited voice benefit will be subject to the following acceptable usage policy:
Customers on RED/Red+ and MyRed (excluding Red Select Top Up+) price plans will qualify for two (2) free Data-sharing SIM cards. This includes the monthly subscription fee/s and the once-off activation fee/s.

The Data-sharing SIM cards will be activated when requested by the account holder.
Standard monthly subscription fee/s and once-off activation fees for a Data-sharing SIM will be charged for the third and fourth SIM/s requested and activated.
Customers migrating to a price plan that does not include the free Data-sharing SIM/s, will be migrated as normal; however, the Data-sharing SIM cards will then be charged for monthly, going forward, at the applicable subscription fee for the Data-sharing SIM/s. Data-sharing SIM cards can be activated or cancelled at any time, without penalty. See Data-sharing SIM card/s Terms and Conditions for more information.
The limitless/unlimited SMS option available on Vodacom contract price plans will include on-net and off-net national SMSs.
The following SMSs categories shall be excluded from the limitless SMS bundle benefit:
International
Premium-rated
Content services
VAS services

The limitless/unlimited SMS allocation will be available for the duration of the contract and/or while on any of the specific contract price plans that offer limitless/unlimited SMSs as part of the standard price plan.
Price plans, signed on a 24 or 36-month contractual basis, will have a term of 24 or 36 months starting from the day of activation.
Upgrade or renewal is permissible in month 22 (24-month contract), or month 34 (36-month contract).
At the end of the contractual period, if the customer does not renew or cancel the contract, the contract will continue on a month-to-month basis until either of the aforementioned actions takes place.

A discount that has been applied on the subscription amount will be forfeited after the contractual period and the customer will pay the full subscription amount. This price will be applicable until the contract is terminated or the customer upgrades or migrates to another contract or price plan.
A customer can terminate their contract during the initial period or a renewal period by providing at least 20 (twenty) business days’ notice to Vodacom. Early contract cancellation will incur monetary penalties calculated using the remaining term of the contract and/or device finance costs. A reasonable premature cancellation charge for the purposes of this clause shall mean 75% of the balance of your contract. The balance of your contract is your monthly subscription amount times by the remaining months of your contract. Any amounts outstanding to Vodacom will also be added to the cancellation cost.
Associated bundle allocations (Voice, SMS and Data), as well as the monthly subscription fee, will be pro-rated for that month, respective of the day of activation.
Vodacom reserves the right to amend these Terms and Conditions and, where such change is material, Vodacom shall provide prior written notice of such change or amendment.

Terms and conditions apply to all Contract, Top Up, uFlexi,Business and Prepaid price plans and deals.

We shall take all reasonable efforts to accurately reflect the
description, availability, purchase price of devices on our website and in our
brochures. However, should there be any errors of whatsoever nature on the
Website or brochures (which are not due to our gross negligence), we shall not
be liable for any loss, claim or expense relating to a transaction based on any
error.

Chatz Connect will endeavour to ensure information presented on
this site and in brochure are accurate, however errors may occur.  The
product pictures are indicative and may not match the actual product.

Chatz Connect reserves the right to correct, change or update
information, errors, inaccuracies or omissions at any time (including after an
order has been submitted) without prior notice. Please note that such errors,
inaccuracies or omissions may also relate to pricing and availability of the
product or services

The following Terms and Conditions relate to the Vodacom RED Flexi Plans.

These Terms and Conditions must be read in conjunction with the standard Terms and Conditions contained in the Vodacom Contract Airtime agreement and Terms and Conditions Booklet. Where any Terms and Conditions conflict with each other, these RED Flexi Price Plan Terms and Conditions will prevail.
These Terms and Conditions do not replace any other Terms and Conditions, agreements or contracts that exist between you and Vodacom.
Your subscription to the Service constitutes your acceptance of these Terms and Conditions. Vodacom reserves the right to modify the Service(s) where reasonably required and may from time to time expand on these Terms and Conditions and will provide you with reasonable notice thereof. You will be bound by all current Terms and Conditions, so please update yourself with them on a regular basis.

Vodacom reserves the right to charge for VoIP data calls (Voice over Internet Protocol) on selected price plans at applicable rates.
RED Flexi Price Plans receive a monthly airtime allocation, in Rands, equivalent to the subscription amount of the price plan hereinafter referred to as subscription airtime. The monthly subscription amount refers to the monthly amount billed to the customer in advance at the beginning of each calendar month. RED Flexi Price Plans may also recharge their accounts with additional airtime hereinafter referred to as recharge airtime. Subscription airtime and recharge airtime will be kept in separate wallets and will be displayed as such when a customer checks their balance on any of the self-service channels available.

Customers can only transfer airtime from their recharge airtime wallet, and a maximum of 80% of this balance will be allowed to be transferred as airtime to another Prepaid, RED Flexi, or Top Up price plan.
If you migrate from a price plan with airtime or bundle services (Voice, SMS and Data) as part of the standard price plan, to any other price plan, regardless of whether the new price plan selected incorporates any bundled offerings, migration rules will apply and you may forfeit all or a portion of the accumulated airtime or bundled Service/s.
Migrations that take place from a RED Flexi Price Plan to Prepaid price plans will forfeit their monthly subscription airtime but carry over their recharge airtime at the time of migration.
Migrations that take place from a RED Flexi Price Plan to any other Top Up price plan will forfeit their monthly subscription airtime, but carry over their recharge airtime.
Migrations that take place from a RED Flexi Price Plan to an open contract or postpaid price plan will forfeit both their monthly subscription airtime, as well as their recharge airtime at the time of migration.

Monthly subscription airtime allocation on the RED Flexi packages cannot be used for the purchase of premium rated content, WASPS and VAS services.
RED Flexi customers have access to certain VAS offers and services which Vodacom reserves the right to discontinue.
Monthly subscription airtime allocated as part of the RED Flexi Plans will carry over to the following month; recharge airtime does not expire.
Monthly subscription airtime allocated as part of RED Flexi Price Plans can be used for all call types, data transmission (upload and download) as well as sending of SMS and MMS messages and will be charged for at the applicable rates. Monthly subscription airtime can also be used to purchase once-off/30-day bundle/s service/s.
Monthly recurring bundles added as a VAS to RED Flexi Price Plans will be added to the monthly bill and not deducted from subscription or recharge airtime.
Calls, Data and SMS usage, where no bundled services are available, or to premium rated services, will also have the out-of-bundle rate applied and billed against either the monthly subscription airtime, or recharge airtime where applicable, unless otherwise stipulated. Please see the below table for billing reference.

The following Terms and Conditions relate to the Vodacom RED Flexi Plans.

These Terms and Conditions must be read in conjunction with the standard Terms and Conditions contained in the Vodacom Contract Airtime agreement and Terms and Conditions Booklet. Where any Terms and Conditions conflict with each other, these RED Flexi Price Plan Terms and Conditions will prevail.
These Terms and Conditions do not replace any other Terms and Conditions, agreements or contracts that exist between you and Vodacom.
Your subscription to the Service constitutes your acceptance of these Terms and Conditions. Vodacom reserves the right to modify the Service(s) where reasonably required and may from time to time expand on these Terms and Conditions and will provide you with reasonable notice thereof. You will be bound by all current Terms and Conditions, so please update yourself with them on a regular basis.

Vodacom reserves the right to charge for VoIP data calls (Voice over Internet Protocol) on selected price plans at applicable rates.
RED Flexi Price Plans receive a monthly airtime allocation, in Rands, equivalent to the subscription amount of the price plan hereinafter referred to as subscription airtime. The monthly subscription amount refers to the monthly amount billed to the customer in advance at the beginning of each calendar month. RED Flexi Price Plans may also recharge their accounts with additional airtime hereinafter referred to as recharge airtime. Subscription airtime and recharge airtime will be kept in separate wallets and will be displayed as such when a customer checks their balance on any of the self-service channels available.
Customers can only transfer airtime from their recharge airtime wallet, and a maximum of 80% of this balance will be allowed to be transferred as airtime to another Prepaid, RED Flexi, or Top Up price plan.

If you migrate from a price plan with airtime or bundle services (Voice, SMS and Data) as part of the standard price plan, to any other price plan, regardless of whether the new price plan selected incorporates any bundled offerings, migration rules will apply and you may forfeit all or a portion of the accumulated airtime or bundled Service/s.
Migrations that take place from a RED Flexi Price Plan to Prepaid price plans will forfeit their monthly subscription airtime but carry over their recharge airtime at the time of migration.
Migrations that take place from a RED Flexi Price Plan to any other Top Up price plan will forfeit their monthly subscription airtime, but carry over their recharge airtime.
Migrations that take place from a RED Flexi Price Plan to an open contract or postpaid price plan will forfeit both their monthly subscription airtime, as well as their recharge airtime at the time of migration.

Monthly subscription airtime allocation on the RED Flexi packages cannot be used for the purchase of premium rated content, WASPS and VAS services.
RED Flexi customers have access to certain VAS offers and services which Vodacom reserves the right to discontinue.
Monthly subscription airtime allocated as part of the RED Flexi Plans will carry over to the following month; recharge airtime does not expire.
Monthly subscription airtime allocated as part of RED Flexi Price Plans can be used for all call types, data transmission (upload and download) as well as sending of SMS and MMS messages and will be charged for at the applicable rates. Monthly subscription airtime can also be used to purchase once-off/30-day bundle/s service/s.
Monthly recurring bundles added as a VAS to RED Flexi Price Plans will be added to the monthly bill and not deducted from subscription or recharge airtime.
Calls, Data and SMS usage, where no bundled services are available, or to premium rated services, will also have the out-of-bundle rate applied and billed against either the monthly subscription airtime, or recharge airtime where applicable, unless otherwise stipulated. Please see the below table for billing reference.

TERMS AND CONDITIONS: Vodacom Good As New devices:

Vodacom (Pty) Ltd (“Vodacom”) is selling Good As New devices, which are pre-owned devices.

Customers who purchase Good As New devices at participating Vodacom channels agree to be bound by the following Terms and Conditions:

What is it:

  • Good As New devices are devices that have been previously owned. These devices have been certified and approved for resale by Vodacom and are fully functional and are re-packaged in a Vodacom branded box.
  • Good As New devices offer customers access to premium devices that they desire, at a lower price as they are pre-owned.
  • Good as New devices only include a battery (internal/external) and SIM eject pin. No other accessories are included, such as a charger adapter or USB charging cable pin, to name a few.

Additional Warranty Information:

  • Good As New devices are used and may have scratches or minor cosmetic impairments which are not covered by warranty and for which Vodacom and the supplier cannot be held responsible.
  • Good As New devices include a 12-month supplier warranty. This covers warranty related device faults that a customer may encounter with the hardware, including the battery, of the device as agreed to under the specific supplier warranty conditions. The warranty does not cover accidental, physical or liquid related damage.
  • Please retain your proof of purchase for the duration of the 12 month warranty period, in the event a repair or swap is required.
  • The warranty covers the cost of repair or a like for like model replacement, depending on the specific supplier warranty. Replacements will be issued in accordance with the specification of the handset returned. Should there be any differences in make, model, colour, memory this will be agreed by both parties.

Vodacom Campaign 2024 in-store Accessory Spend Voucher

  1. Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom “Post-Paid In-store accessory spend Voucher” Promotion (the “Promotion”) where Customers will receive in-store accessory spend Vouchers when upgrading/signing up to a Vodacom contract offering one of the participating selected qualifying handsets, from 4th April until 7th June 2024. The in-store accessory spend Voucher varies depending on the applicable device model.
  1. All Customers during the term of the Promotion agree to be bound by the following Terms and Conditions.
  1. The Vodacom In-store accessory spend Voucher enables a Customer to purchase accessories of their choice when upgrading / signing up to selected qualifying handsets during the promotional period while instore:

Qualifying handsets in the promotion:

Note: The in-store accessory spend Voucher varies depending on the device model purchased.

The in-store accessory spend Voucher is available to new and upgrade contracts.

  1. The in-store accessory spend Vouchermust be utilized during the sign-up / upgrade process strictly in-store at the time of upgrade or sign-up to qualifying handsets during the promotional period.
  1. The Accessory spend Voucher:
  • Is redeemable instore at the time of upgrade or taking up a new contract
  • Can only be used to purchase accessories found in store at time of redemption
  • Can be redeemed against Accessories only
  • Is available on selected promotional deals only
  • Cannot be redeemed as cash
  • Is not transferrable and cannot be used in conjunction with other offers, promotions and Vouchers.
  • Can only be redeemed against one spend per deal.
  1. Customer cannot take up accessories that are not in stock at the time of redemption of the in-store accessory spend Voucher as the accessory spend Voucher is only valid at the time of upgrade / sign up.
  1. In an instance where the Customer purchases accessories that are more than what the In-store accessory spend Voucher is, the Customer is liable to pay the outstanding extra amount.
  1. In an instance where the Customer spends less than the value of the In-store accessory spend Voucher, he/she acknowledges that there will be no change given and that he/she forfeits the remaining balance.
  • Should the Customer spend less than the value of the accessories with the in-store accessory spend Voucher – he/she is allowed a R21.00 shortfall only e.g.: In-store accessory spend Voucher is R200.00, the Customer cannot select accessories less than a total amount of R179.00.
  1. In-store accessory spend Voucher are only valid during the specified deal period.
  1. Subject to availability of the specified device/deal :-
  • Customer cannot request an extension on the Accessory Spend Voucher.
  • Customer can add as many accessories to the value of the specified Voucher/Spend amount.
  1. Customers cannot use the in-store accessory spend Voucher to purchase handsets, tablets, tablets, airtime and data.
  1. Should Customer return, or swap the handset, Customers are then supposed to return all accessories that were redeemed at the time of the initial purchase before they can swap out or return stock
  • Should Customers fail in doing so they will not be awarded the accessory in-store accessory spend Voucher of the new purchase.

This privacy statement explains the information that is collected by Vodacom through the V by Vodafone application (‘App’). We have privacy statements for our respective Connected Devices that we will present to you as you add a new device to your account. You can view this statement, and the statement for our Connected Devices in the Settings Menu of the App at any time.

Changes to our privacy policy

This Privacy Policy gets updated from time to time; whenever we make a change, we’ll update the content and let you know.

Who we are

We are Vodacom (Pty) Ltd. We are part of the Vodafone Group.

In this privacy policy:

  • “we/us” means Vodacom (Pty) Ltd;
  • “third party” means someone who is not you or us; and
  • “Vodafone Group” means Vodafone Group Plc

Our registered office is Vodacom (Pty) Ltd. We are registered in South Africa ; company registration number – 1993/003367/07

Our main switchboard is +2711 2826000 or you can visit our website on www.vodacom.co.za

Personal information we collect about you

Address Book

When our customers upload their address book to the V by Vodafone App, we collect your information. You will receive an SMS alert if they subsequently add you as a Trusted Contact for one of our V Products.

We will receive the following information about you:

  • Your mobile phone number;
  • Your full name; and
  • (If provided) your relationship to our customer (for example, mother or spouse)
  • We will not use your data for purposes other than adding them to services when requested by the account holder.

You can remove yourself as a Trusted Contact at any time by either:

  • Asking our customer to remove you from their list;
  • Asking an agent when you are contacted (please quote the ID provided in your SMS alert); or
  • Request removal via customer services via www.vodacom.co.za

Information we collect about you

The types of information we process about you when you use your V by Vodafone App are:

  • Your name, address, mobile number, date of birth and email address;
  • If we need to verify your identity, documentation such as a passport or other identification;
  • Your account information, such as the number of connected SIMs you have with us and dates of payment owed or received;
  • Your credential information such as passwords, hints and similar security information used for authentication and access to accounts and services;
  • Any photos you upload to personalise your Connected Devices’ accounts;
  • Your preferences for particular products or services when you tell us what they are, or we assume what they are, based on how you use the products and services (see Marketing & profiling);
  • Customer care information through your contact with us, such as a note or recording of a call you make to one of our contact centres;
  • Information about your mobile device each time you use the App. For example, we may collect information on the type of mobile device that you are using and its unique device identifier (for example, the IMEI number, the device’s mobile phone number, or the MAC address of the device’s wireless network interface);
  • Information about your usage of the App, such as how often you use it; and
  • Your location data. This can be precise where it uses Global Positioning System (GPS) data or by identifying nearby mobile phone masts and Wi-Fi hotspots. Or less precise where, for example, a location is derived from your IP address or data such as a post code or name of a town or city.

We’ll also get information about how you use our products and services, such as:

  • The level of service that you receive – for example, network or service faults and other events that may affect our network services or other services;
  • Details of your use of our services – for example, we can see the amount of data your devices are using which we can use to assess what sorts of data allowances we need to provide for different Connected Devices; and
  • We also collect anonymous analytics information on how our customers use the V by Vodafone App in order to improve your experience and troubleshoot.

When we collect your personal information

We collect your personal information when:

  • You buy a connected product from us (online, or in store);
  • You first register your Connected Device product in the V by Vodafone App;
  • If you’re a non-Vodacom customer, when we verify your identity and you add your payment details;
  • You grant the App access to your camera (for taking pictures for ID verification) or your device’s photo album (if you want to add personalised pictures to your Connected Devices’ accounts);
  • You use the V by Vodafone Application; or
  • You subscribe to marketing.

Third party sources of data

Where necessary, we collect information from certain organisations. These include fraud-prevention agencies, business directories and credit reference agencies.

Vodacom will process your personal data based on:

  1. The performance of your contract or to enter into the contract and to take action on your requests. For example, we’ll need to process your payment details for your monthly billing.
  2. Vodacom’s legitimate business interests, for example, fraud prevention, maintaining the security of our network and services, direct marketing, and improvement of our services. Whenever we rely on this lawful basis to process your data, we assess our business interests to make sure they do not override your rights. Additionally, in some cases you have the right to object to this processing. For more information, visit www.vodacom.co.za for this policy.
  3. Compliance with a mandatory legal obligation, including for example accounting and tax requirements, which are subject to strict internal policies (such as retention periods), procedures, and your right to restrict usage of your data, which control the scope of legal assistance to be provided; or
  4. Consent you provide where Vodacom does not rely on another legal basis. Consent is always presented to you separately and you can withdraw your consent at any time.

How we use your personal information

To provide you with your service

We use your information for service provision and to fulfil any purchases you have made:

  • to help us identify you and any accounts you hold with us;
  • billing and customer care;
  • to notify you of any changes to the App or to our services that may affect you; and
  • identity verification.

Marketing & profiling

If you are opted into marketing and given us permission to use your data to tailor these communications, we’ll use your interactions with this App and data from your Connected Devices to inform the sorts of marketing we should be sending you so that it’s the most relevant for you.

To opt out of Marketing messages or profiling:

If you no longer want to receive marketing messages from Vodacom, you can elect to opt out of all marketing communications or only selected methods (email, messaging or phone).

There are various ways to opt out:

  • If you are a Vodacom consumer mobile customer, you can log in to your My Account to manage your marketing permissions and to opt out or into receiving personalised marketing. For customers without a Vodacom mobile number, you can manage your permissions in the V by Vodafone App.
  • Contact our customer services team via www.vodacom.co.za;
  • All our marketing messages come with an “unsubscribe” link which you can click to unsubscribe;

Opting out does not mean that you won’t any longer receive service-related messages, such as messages telling you about your order status or when our Terms & Conditions change. You will still continue to receive those (unless we have indicated otherwise).

Other profiling and automated processing

Outside of the profiling we conduct for marketing purposes to tailor and personalise the communications we send, we also profile you for credit, fraud and security purposes.

This can sometimes use systems to make automated decisions based on personal information we have or are allowed to collect from others. The goal is to make the decisions as quick, efficient, fair and correct as possible, based on what we know. It can affect the products or services we may offer you now or in the future.

  • We will carry out a credit check when you apply for a contract for your products and services with us.
  • If you are not already a Vodacom customer, we will use your personal information for identity verification purposes. This will be prompted to you on first registration of a connected device within the V by Vodacom. We also use this verification for access to your account and for general account management.
  • We will process your personal data in order to protect against and detect fraud, and to recover debts or trace those who owe us money resulting from the use of our services.

Service improvement

  • We collect anonymous, de-identified or aggregate information in order to improve the service we offer to everyone. None of these analytics are linked back to you in any way.
  • To protect our networks and manage the volumes of calls, texts and other uses of our networks. For example, we identify peak periods of use so we can try and ensure the networks can handle the volume at those times; and
  • To understand how you use our networks, products and services. That way we can seek to review, develop and improve these, develop more interesting and relevant products and services, as well as personalising our products and services.

How do we share your personal information?

Where applicable, we share information about you with:

  • Companies in the Vodafone Group;
  • Partners, suppliers or agents involved in delivering the products and services you’ve ordered or used;
  • Credit reference, fraud-prevention or business-scoring agencies, or other credit scoring agencies;
  • Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law.

We also share aggregate performance information with third party V by Vodacom partners to understand how products and the V by Vodacom offering is performing commercially. For example, if we know that certain products are selling well, we can focus on partnering with more partners that cater to the market. This information does not identify you personally.

International data transfer

If you are a non- Vodacom customer and we need to verify your identity, we will need to transfer your data to our service provider, which is based in India. Additionally our customer care centres are run by Vodafone Shared Services which is based in Hungary, Egypt, India and Romania.

When Vodacom sends your information to a country that is not in the EEA, we make sure that your information is properly protected. We will always ensure that there is a proper legal agreement that covers the data transfer. In addition, if the country is not considered to have laws that are equivalent to EU data protection standards then we will ask the third party to enter into a legal agreement that reflects those standards.

How long do we keep your personal information for?

We’ll store and process your information for as long as we have to by law or as long as we need to be able to deliver you the services you have requested. We’ll keep some personal information for a reasonable period after your contract with us has finished in case you decide to use our services again. We, or one of our partners, may contact you about Vodacom services during this time if you haven’t opted out of receiving marketing communications from us. Once these bases have expired, we’ll delete that information.

Keeping your personal information secure

We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. So make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.

Our cookie policy

How we use cookies

A cookie is a small text file which is placed onto your mobile (or other electronic device) when you access our App. We use cookies on our App to recognise you whenever you visit the App (this speeds up your access to the App as you do not have to log on each time).

Our cookies don’t hold personal information such as your name or bank details. They simply let us find information about your browsing experience that we can associate to you if you are logged in.

To do this we sometimes use persistent cookies. We take looking after your personal information seriously – we’re always monitoring and improving how we protect it.

We’ve put our cookies into the following categories, to make it easier for you to understand why we need them:

  1. Strictly necessary – these are used to help make our website work efficiently
  2. Performance – these are used to analyse the way our website works and how we can improve it
  3. Functionality – these help to enhance your experience by doing things like remembering products you’ve added to your basket
  4. Targeting/advertising – these are used to share some information with third parties who we advertise with, so we know how you’ve reached our website. We can also use cookies to identify the parts of the website you’re interested in. We then use this information to show you adverts and pages we think may also be of interest to you, to tailor how we communicate with you, or to tailor the contents of the communications we send to you. If you prefer, you can opt out of these. Tailoring of content means it includes information reflecting the interest you’ve shown in the content of our web pages, or offers or promotions that we think may interest you, and to improve how we respond to your needs.

Controlling your cookies

You can control how you use cookies in your browser or your device settings.

If you change your cookie settings in your browser, your experience with us won’t be tracked.

Information on controlling and deleting cookies is also available at http://allaboutcookies.org

Business Contract Ts and Cs

 

Contract Terms and Conditions


1. Important Notices

This Agreement contains the Terms and Conditions on which Vodacom (Pty) Ltd provides telecommunication services and Apparatus to you our Customer.
1. This Agreement contains Terms and Conditions which appear in a similar text style to this clause in order to draw your attention to such clauses because they:
1. may limit the risk or liability of the Vodacom Group or a third party; and/or
2. may create risk or liability for you; and/or
3. may compel you to indemnify the Vodacom Group or a third party; and/or
4. serves as an acknowledgement, by you, of a fact.
2. This Agreement replaces all prior Terms and Conditions previously agreed between you and Vodacom that relate to the same subject matter as this Agreement.
3. Offers are valid while stocks last. Vodacom reserves to alter or withdraw the deals advertised without notice. Handset options are dependent on the deals selected. For more details ask in store or visit www.vodacom.co.za. E & OE (Errors & Omissions excluded). All prices shown include VAT.
2. Definitions
1. In this Agreement certain words and phrases appearing in Title Case are given particular meanings. These words and phrases and the meanings they are intended to have are recorded below-
1. “Activation Date” shall mean the date of the activation of the SIM card on the Network;
2. “Agreement” shall mean these terms and conditions together with all schedules, and documents attached to these terms and conditions, as well as all amendments that may be made to these terms and conditions from time to time in terms of clause 22 below;
3. “Apparatus” means any mobile, transportable or portable cellular mobile terminal, handset, laptop, computer, modem or other apparatus which is approved by the Regulatory Authority and which is capable of connection by radio interface to the Network;
4. “Call Charge” shall mean the amount of money charged to you for a specified amount of call time or use of Vodacom’s data services (such as internet browsing or content downloads), as the case may be, as set out in the Tariff from time to time;
5. “Cellphone Number” shall mean the number allocated to you for the purposes of making use of the Services, also known as the Mobile Station Integrated Services Digital Network Number;
6. “Customer” or “you” shall mean the natural person entering into this Agreement with Vodacom;
7. “Financial Services”- shall mean long and short term insurance services and/or products provided by Vodacom Life Assurance Company (RF) Limited and Vodacom Insurance Company (RF) Limited, which are wholly owned subsidiaries of Vodacom(Pty) Ltd and such services and products are governed by the Insurance Terms and Conditions contained in this document
8. “Initial Period” shall mean a period of 24 (twenty four) months or such longer period as expressly agreed to by you;
9. “Network” shall mean the public mobile telecommunications system operated and made available by Vodacom (Pty) LTD or any other member of the Vodacom Group;
10. “Prepaid Account” shall mean an account held within the Vodacom Group on your behalf which, when credited with a pre-determined value of airtime purchased by you, enables you to use the Services until such airtime is depleted;
11. “Regulatory Authority” shall mean the Independent Communication Authority of South Africa (ICASA) or any similar authority that is established in the future to perform or take over the functions of ICASA;
12. “Renewal Period” means a period of 24 (twenty four) months or such longer period as expressly agreed to by you, which period shall commence on or after the expiry of the Initial Period;
13. “the services” shall mean:
1. The cellular telecommunications service provided by means of the Network as well as such other additional related services or equipment;
2. Value Added Services and/or Financial Services (provided by Vodacom’s Insurance Companies)
14. “SIM card” shall mean the Subscriber Identity Module Card allocated to you to enable you to gain access to the Network by using the SIM card in the Apparatus;
15. “Subscription Fee” shall mean the monthly fee payable by you in respect of access to the Network by means of the Cellphone Number, as recorded in the customer credit application form;
16. “Tariff” shall mean the tariff of charges and fees (monetary amounts) payable by you to Vodacom in respect of the Services, as published by the Vodacom Group from time to time and as set out in the customer credit application form;
17. “Top Up Price Plans” shall mean all and any packages offered by Vodacom at any time that has or have a top-up component;
18. “Upgrade” shall mean the transaction, which will take place during, on or after the expiry of the Initial Period, in terms of which Vodacom may supply you with a new Apparatus for which partial or complete payment may be required and the simultaneous renewal of this Agreement by you for the Renewal Period;
19. “Vodacom Group” shall mean any of the Vodacom group of companies including Vodacom, any subsidiaries of Vodacom, any holding company of Vodacom and/or any subsidiaries of such holding company;
20. “Vodacom” shall mean Vodacom (Pty) LTD with whom you have entered into this Agreement for the provision of the Services;
2. When considering this Agreement, please note that –
1. words indicating any one gender shall include the others and the singular shall include the plural;
2. “days” shall mean calendar days unless qualified by the word “business”, in which instance a “business day” shall mean any day other than a Saturday, Sunday or public holiday as gazetted by the government of the Republic of South Africa from time to time; and
3. unless specifically otherwise provided, any number of days prescribed shall be determined by excluding the first and including the last day or, where the last day falls on a day that is not a business day, the next succeeding business day.
4. The use of the expression “but not limited to” by Vodacom indicates that the prescribed list is not a closed one and that there may be other matters not listed to which the clause applies..
5. “General Service Calls”, charged at the General Service Call Rate, are provided by Vodacom in order to provide a better electronic communications service to Vodacom customers and includes, for example directory inquiries, recharge services, balance inquiries such as Vodacom Talk Time Usage information 126, self-help services as well as some Customer Care and help lines such as Stolen Phone Reporting line 0820124. The nature and purpose of the content of these services is to assist the customer in the use of Vodacom’s mobile network and/or services. Other services included in this category include calls to Telkom’s 08XX services, Universal International Freephone Number 09800 as well as calls to certain public service numbers, such as 10111 the South African Flying Squad, 1020 SA Government Directory Enquiries, Vodacom’s International SOS service 147, Emergency services 082 911 etc. General Service calls are included in the selected incorporated bundled minutes/seconds except calls to 110 – Directory Enquiries.
6. “Value-Added Services”, charged at the VAS Call Rate, are provided by Vodacom and/or Value Added Service Providers in order to make available to Vodacom customers a selection of value added services provided by means of the Vodacom Network. Value-Added Services are defined as non-core services, or in short, all services beyond standard voice calls, the content of which may not have anything to do with Vodacom’s mobile network and/or services. Examples of Value Added Services are calls and connections to the following services: *120# services, 082125 Vodacom shop location based service, 082152 Newsbreak and 082162 Cointel Weather service. These are services provided by the mobile operator or VAS provider and calls or connections to these Value Added Services are not included in the bundled minutes/seconds.
3. Provision of the Services
1. Subject to the terms and conditions set out in this Agreement, Vodacom shall activate the SIM card and maintain the availability of the Services to you throughout the duration of this Agreement.
2. The service quality and coverage available to you shall be limited to that provided by the Network in accordance with the requirements of the Electronic Communications Act, 2005 (or as amended) and any Regulatory Authority requirements. The Services may, from time to time, be adversely affected by physical features such as buildings and underpass, as well as atmospheric conditions and other causes of interference.
4. Duration
1. This Agreement will start on the Activation Date and, subject to the terms and conditions of this Agreement shall continue for the Initial Period. After the Initial Period this Agreement will automatically continue on a month to month basis subject to any changes which we have notified you of unless you or Vodacom terminate it on at least 20 (twenty) business days written notice.
2. Despite clause 4.1, either party may terminate this Agreement during the Initial Period or a Renewal Period by providing at least 20 (twenty) business days’ notice to the other party in writing. If you do choose to terminate this Agreement during the Initial Period or a Renewal Period, you will be subject to payment of a reasonable premature cancellation charge, determined by Vodacom, and you will have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services. A reasonable premature cancellation charge for the purposes of this clause shall mean 75% of the balance of your contract. The balance of your contract is your monthly subscription amount times by the remaining months of your contract. Any amounts outstanding to Vodacom will also be added to the cancellation cost. In respect of the cancellation charges which Vodacom will charge where there is no Apparatus linked to the contract and the contract relates to a SIM card only package, then Vodacom will apply a cancellation charge equivalent to one month of the monthly Subscription Fee. Notice under these circumstances can be given at any point during the contract period but the 1 month notice period will be calculated from the last day of the month that notice was given in.
5. Charges payable by you and your payment obligations
1. The Subscription Fee shall be due and payable to Vodacom by you as indicated on the invoice received from Vodacom but, in any event, by no later than the last business day of each and every subsequent month until expiry of the Initial Period and/or Renewal Period, as the case may be. Despite the previous sentence of this clause 5.1, Vodacom shall have the right to request you to pay the first month’s Subscription Fee in full on the Activation Date.
2. In the case of a Price Plan other than a Top Up Price Plan –
1. you will pay to Vodacom all charges incurred in respect of the Cellphone Number(s) within 14 (fourteen) days of date of Vodacom’s invoice;
2. Vodacom may impose monetary limits on the maximum value of the total charges you may incur in relation to the Services provided by Vodacom during any one billing period. Should you exceed such maximum value then Vodacom may suspend the Services to you until the value of such maximum amount as well as any other charges that may be due, have been paid in full;
3. Vodacom reserves the right to impose a monetary limit on the maximum value of Call Charges incurred by you during any one billing period in the amount set out in the application and/or order form to which these terms and conditions relate; and
4. despite Vodacom being entitled to suspend the Services to you until the value of such maximum amount as well as any other charges that may be due, have been paid in full, it shall be under no obligation to do so, and, should the charges billed to your account nonetheless exceed the monetary limits imposed by Vodacom, you shall remain liable to pay Vodacom any and all charges incurred whether in excess of the said limits or not. You are encouraged to diligently monitor the depletion of any monetary limit set by contacting the Vodacom Call Centre.
3. In the case of a Top Up Price Plan:
1. on the first day of each month for the duration of this Agreement, Vodacom shall –
1. automatically recharge your Prepaid Account with airtime to the value of the Subscription Fee, provided that such airtime shall not be available for use by you if you are in arrears with the payment of your Subscription Fees; or
2. allocate to your account the minutes, data and/or sms quantities based on your Price Plan.
2. in addition to the airtime value allocated to your Prepaid Account pursuant to the provisions of clause 5.3.1 above, you shall also be entitled to recharge your Prepaid Account at any time by utilizing any of Vodacom’s existing recharge mechanisms on such terms and conditions applicable to such recharges, provided that in the event that you are in arrears with the payment of your Subscription Fee(s), then despite having recharged your Prepaid Account, the airtime allocated to the Prepaid Account pursuant to such recharge shall –
1. not be available for use by you until you have paid all outstanding Subscription Fees;
2. not be credited to any outstanding Subscription Fees;
3. in the event that you pay Vodacom more than what is due in respect of the Subscription Fees, such additional amounts paid shall not be allocated to your Prepaid Account but shall –
1. be credited toward the following month’s Subscription Fees;
2. and any further remaining amount shall be refunded, free of interest (provided that the overpayment is not due to any fault on the part of Vodacom) to you, if at the end of the term of this Agreement your Subscription Fees are fully paid up and all your obligations hereunder have been fully met.
4. Each month for the duration of this Agreement you shall be entitled to carry over to the following month the unused portion of airtime value purchased through any additional recharges you may have performed.
4. Each month for the duration of this Agreement you shall be entitled to carry over to the following month any unused portion of the airtime value purchased by the payment of the Subscription Fee(s) in previous months, to a maximum of 5 (five) months, excluding the current month, or such other period as Vodacom may specify from time to time. In respect of the unused portion of the minute, data and/or sms allocation specified in 5.3.2 above, such allocation will expire after 1 (one) month on applicable Smart Plans or 60 (sixty) days in respect of unused data.
5. In addition to the monthly Subscription Fee(s) and Call Charges levied by Vodacom, you will also pay to Vodacom all other charges relating to any other service, incurred in respect of the Services and/or any Apparatus or other equipment purchased by you from Vodacom within 14 (fourteen) days of date of Vodacom’s invoice. Vodacom’s invoice will itemise the amounts charged to you.
6. Prior to the activation of your Cellphone Number or other services on the Network, Vodacom shall be entitled to require you to pay to it a deposit in an amount which Vodacom in its discretion deems fit. Such deposit shall be paid by you in cash and shall be retained by Vodacom as security for any other charge that you may become liable to pay to Vodacom and may be appropriated either wholly or in part towards payment of any amount that may be due by you to Vodacom. The deposit or any balance thereof, as the case may be, shall be refunded to you after all your obligations hereunder have been fully discharged.
7. A computerised account or a certificate signed by a Credit Manager of Vodacom, (whose designation need not be proved), setting out the amount due by you to Vodacom shall be taken as proof in the absence of any evidence to the contrary of such amounts as well as the due date thereof and Vodacom shall not be required to provide further proof of the indebtedness unless you can show, on the face of it, that the amount set out in the computerized account or certificate is incorrect.
8. The charges levied by Vodacom may vary from time to time and Vodacom shall provide you with at least 20 (twenty) business days’ notice of such variations before they take effect. You shall be bound to pay such varied charges with effect from the date of publication thereof by either Vodacom and/or Vodacom Group unless you exercise your right of termination as provided for in this Agreement.
9. The charges levied by Vodacom in respect of any telecommunications services shall not exceed the Tariff published by the Vodacom Group from time to time. The charges levied by Vodacom in respect of any additional services or in respect of any Apparatus or other equipment purchased by you, that are not subject to Vodacom Group’s tariff, shall be in accordance with Vodacom’s standard charges as published and amended from time to time.
10. If so required by Vodacom in its sole discretion you must make payment of all amounts due to Vodacom by means of a direct debit order against your banking account. You shall not be entitled to withdraw or revoke the authority of Vodacom to draw against your banking account for the duration of this Agreement without the written consent of Vodacom.
11. All fees, charges and prices set out in this Agreement and/or any price list from time to time are exclusive of Value-Added Tax which shall additionally be borne and paid for by you at the prevailing rate from time to time unless otherwise stated.
12. Terms and conditions specific to your Price Plan may be published on our website on www.vodacom.co.za.
6. Migration and Conversion
1. With the prior written permission of Vodacom which can be withheld at any time, for any reason, you may be entitled to convert to any other standard Tariff excluding any special discounted Tariffs, offered by Vodacom from time to time provided that –
1. any charge levied by Vodacom in respect thereof has been paid by you; and
2. all relevant documents required by Vodacom have been signed by you indicating acceptance of any terms and conditions applicable thereto.
2. In the event that you migrate from a Tariff Plan which includes free bundled minutes/seconds to a Tariff Plan which does not include free bundled minutes/seconds, all accumulated free minutes shall be automatically forfeited and you shall have no claim of whatsoever nature against Vodacom in respect thereof, it being your responsibility to ensure that any free bundled minutes/seconds are used up prior to migrating to another Tariff should you wish to use such free services.
3. In the event that you migrate from a Price Plan which includes free or bundled minutes/seconds to any other Price Plan which includes free, bundled minutes/seconds, then you may forfeit all or a portion of the accumulated minutes/seconds.
4. In the event that you migrate from a Price Plan which includes free, discounted or bundled VAS services to any other Price Plan which does not include any free, discounted or bundled VAS services, then you may forfeit all or a portion of such VAS services or lose all such free or discounted VAS benefits and may be required to pay in full for such VAS service on the new price plan.
7. Bundled Usage
1. You acknowledge and agree that should the Price Plan selected incorporate any bundled minutes/seconds, then –
1. all calls made after the bundled minutes/seconds have been used up will be charged at the then current out-of-bundle rate as set out in the Price Plan
2. if you migrate from such Price Plan to any other Price Plan incorporating bundled minutes/seconds, then Vodacom will determine the number of bundled minutes/seconds which will be carried over to the new Price Plan and you may forfeit all or a portion of the accumulated minutes/seconds; and
3. upon termination of this Agreement for any reason whatsoever, any accumulated Airtime or unused bundled minutes/seconds existing at the termination of this Agreement shall be forfeited and you shall have no claim of whatsoever nature against Vodacom in respect thereof, it being your responsibility to ensure that any accumulated Airtime or unused bundled minutes/seconds are used up prior to termination should the Customer wish to use such accumulated Airtime or unused bundled minutes/seconds; and
4. all airtime used by you will be applied first against your most recent allocation of bundled minutes/seconds; and thereafter against your oldest active carried over unused bundled minutes/seconds
5. Any accumulated and unused bundled minutes/seconds will expire in accordance with the period stipulated in the relevant Tariff plan’s terms and conditions available on www.vodacom.co.za.
6. General Service calls or connections are included in the bundled minutes/seconds, except calls to 110 – Directory Enquiries. Calls to Directory Enquiries will be charged separately at the current rate as set out in the Price Plan.
7. calls or connections to Value Added Services are excluded from the bundled minutes/seconds and will be charged for separately at the current rate as set out in the Price Plan.
2. you acknowledge and agree that should the Price Plan selected include any bundled data, then –
1. all data used after depletion of the bundled data will be charged at the current out-of-bundle rate as set out in the Tariff;
2. accumulated and unused data may be carried over for a period of up to 60 (sixty) days where after it shall be forfeited.
3. if you migrate to any other Price Plan , migration rules will apply and you may forfeit all or a portion of the accumulated data bundle
4. upon termination of this Agreement for any reason whatsoever, any accumulated Data or unused bundled Data shall be forfeited and you shall have no claim of any nature against Vodacom in respect thereof.
3. You acknowledge and agree that should the Price Plan selected incorporate any bundled SMS, then
1. all SMSs sent after depletion of the SMS bundle will be charged at the current out-of-bundle rate as set out in the Price Plan;
2. if you migrate to any other Price Plan, regardless of whether the new Price Plan selected incorporates any bundled SMS’s, Vodacom will determine the number of bundled SMS’s which will be carried over to the new Price Plan and you may forfeit all or a portion of the accumulated SMS; and
3. upon termination of this Agreement for any reason whatsoever, any accumulated SMS’s or unused bundled SMS shall be forfeited and you shall have no claim of any nature against Vodacom in respect thereof.
4. accumulated and unused SMS may be carried over for a period of up to one month where after they will be forfeited
5. The following SMS categories shall be excluded from all SMS bundles and/or the unlimited SMS bundle benefit included on selected Smart plans:
1. International
2. Premium rated
• Content services
3. VAS services
6. These categories of SMS are subject to different tariffs as well as terms and conditions – please refer to www.vodacom.co.za for more details.
8. Value-Added Services
1. You acknowledge and agree that – should you subscribe to any additional service(s) provided by Vodacom (“value-added service(s)”), the provision of such value-added service(s) by Vodacom will be subject to Vodacom’s standard terms and conditions applicable to those services from time to time with which you undertake to make yourself familiar with; and
2. if you subscribe to a Tariff Plan which includes a subscription to any Value-Added Service(s), then such subscription to those Value-Added Service(s) may only be terminated prior to the expiry of the Initial Period or the Renewal Period, as the case may be, by giving Vodacom at least 20 (twenty) business days’ notice in writing. If you do choose to terminate those Value-Added Services during the Initial Period or a Renewal Period, you will be subject to payment of a reasonable premature cancellation charge, determined by Vodacom.
9. Risk and Ownership
1. In the event of Vodacom providing you with Apparatus, then –
1. From the moment you take possession of the Apparatus, you will be responsible for and liable for all risk in and to the Apparatus which will include but not be limited to loss, damage, accidental damage, liquid damage, theft unauthorised use of the Apparatus subject to any applicable warranty provided with such Apparatus or imposed by operation of law; and
2. Vodacom will remain the owner of the Apparatus for the duration of the Initial Period.
2. Ownership of the SIM card allocated to you shall, at all times, remain vested in Vodacom. All risk in and to the SIM card which will include but not be limited to the loss, damage, accidental damage, liquid damage, theft and unauthorised use etc of the SIM Card shall pass to you upon delivery of the SIM Card
3. The provisions of clause 9.1 shall also apply, with the necessary changes, to the Renewal Period where you have chosen an Upgrade.
10. Listing of Apparatus
1. Should you fail to meet any payment obligations during the Initial Period or the Renewal Period, as the case may be, then Vodacom shall be entitled to prevent the further use of your Apparatus and you indemnify Vodacom in respect of any claim whatsoever arising from Vodacom exercising its right in terms hereof.
2. In the event of the theft or loss of Apparatus, you shall be obliged in terms of law to inform Vodacom of such theft or loss in order for Vodacom to list such Apparatus on the blacklists as determined by the prevailing policy of Vodacom from time to time. Vodacom shall effect such listing provided that all required information has been supplied by you.
3. For the purposes of this clause 10, “blacklist” shall mean the disablement by electronic or other means, of an Apparatus, thereby preventing its |further use.
4. In the event of the theft or loss of an Apparatus, the provisions of clause 17.2 below shall also apply, with the necessary changes.
5. Vodacom shall be entitled to levy a reasonable charge for the listing referred to in clause
6. above and/or the removal of an Apparatus from the blacklist.
11. Disclosure of Information
1. You consent that Vodacom may, to the extent permitted by law, receive or disclose your personal information, documents, detailed call records, credit profile information and/or any other credit information from or to –
1. any credit providers, credit bureau or credit reporting agencies;
2. any law enforcement agencies that require the information for the prevention or investigation of criminal activities;
3. any of Vodacom’s shareholders, related entities, suppliers, agents, professional advisors or any company within the Vodacom Group for marketing purposes, subject to your right to restrict receipt of unwanted marketing material or other rights in terms of the Consumer Protection Act, 2008;
4. any of Vodacom’s shareholders, related entities, suppliers, agents or professional advisors for reporting, accounting, product supply and service and/or auditing purposes;
5. any company within the Vodacom Group for any purpose connected with the Services or the Network or incentive scheme purposes.
2. Despite any part of this Agreement that may indicate otherwise, Vodacom shall be entitled to utilize your detailed call records for any lawful purpose including but not limited to tracing and/or collection purposes.
12. Your Acknowledgement
You acknowledge and agree that –
1. The service quality and coverage available to you shall be limited to that provided by the Network in accordance with the requirements of the Electronic Communications Act, 2005 (or as amended) and the Regulatory Authority requirements. The Services may, from time to time, be adversely affected by physical features such as buildings and underpass, as well as atmospheric conditions and other causes of interference; and
2. to the extent permitted by law, Vodacom shall not be liable for non-availability of the Services.
13. Liability
1. You indemnify and hold Vodacom and each company within the Vodacom Group harmless against any expense, loss, claim, harm or damage brought against, suffered or sustained by Vodacom or any company within the Vodacom Group, which arises directly or indirectly out of a breach of the terms of this Agreement by you or by your use of the Services and/or the Apparatus, other than in respect of losses caused by the negligence or intentional misconduct of Vodacom or any company within the Vodacom Group or any of their respective employees, directors or agents.
2. Without affecting the generality of 13.1 above, Vodacom shall not be liable to you for any breach of this Agreement or failure on Vodacom’s part to perform any obligations as a result of technical problems relating to the Network, termination of any licence to operate or use the Network, act of God, government control, restrictions or prohibitions or other government act or omission, whether local or national, industrial disputes or any other cause beyond the control of Vodacom.
14. Your Undertakings
You shall –
1. comply with all instructions issued by Vodacom which concern your use of the services, the Apparatus or related matters; and
2. not be entitled to commercially exploit the services in any manner whatsoever without Vodacom’s prior written consent, including without limitation, the provision of telephony services to third parties; and
3. provide Vodacom with all such necessary information as Vodacom may, in its sole discretion, reasonably and lawfully require;
4. only use a Apparatus which is approved for use in conjunction with the Network by Vodacom;
5. engage with Vodacom, other members of the Vodacom Group and their respective staff and agents in a courteous, cordial and respectful manner at all times.
15. Suspension/Disconnection
1. Vodacom may from time to time, by giving you advance notice where reasonably practicable and dependent on the circumstances, suspend the Services or disconnect your Cellphone Number from the Network for a period to be determined by Vodacom, in any one of the following circumstances –
1. during any technical failure, modification or maintenance of the Network; or
2. if you fail to comply with any of the terms and conditions of this Agreement; or
3. if so directed by the Regulatory Authority; or
4. in any other instance specifically provided for in this Agreement, and in such event, the provisions of clause 13 and where applicable, clause 16.6 below shall also apply, with the necessary changes.
2. Having regard to the circumstances at the time of suspension, disconnection or reconnection, as the case may be, Vodacom shall be entitled to levy a reasonable fee in respect of such suspension, disconnection and/or any reconnection.
3. Where this Agreement is terminated at your instance in accordance with clause 4.1 or 4.2 above, as the case may be, Vodacom shall be entitled to disconnect your Cellphone Number at any time on the relevant date of termination and at which time the provisions of clause 16.6 shall apply, with the necessary changes, and you shall have no claim of whatsoever nature against Vodacom as a result of Vodacom exercising its right under this clause.
16. Termination
1. In the event that you do not comply with your obligations under this Agreement and you do not correct your failure to comply after receiving a notice from Vodacom requesting you to comply within 20 (twenty) business days, then Vodacom may immediately terminate this Agreement.
2. If this Agreement is terminated by Vodacom for the reason that you have failed to remedy a material failure to comply with or a breach of the Agreement as contemplated in clause 16.1, you shall pay to Vodacom all outstanding charges for access to the Network and you will be subject to payment of a reasonable premature cancellation charge, determined by Vodacom.
3. You shall repay to Vodacom on demand all costs which Vodacom incurs as a result of your failure to comply with the Terms and Conditions of this Agreement or any termination hereof, which may include –
1. costs in connection with tracing you and/or the Apparatus;
2. all legal costs on the attorney client scale;
3. collection commission that may legally be recovered from you by Vodacom’s attorneys or collection agents on amounts collected;
4. the costs incurred in obtaining possession of the Apparatus as well as the cost relating to the valuation, removal, transport, repair, maintenance and storage thereof; alternatively; and
5. the replacement cost of the Apparatus.
4. To the extent that it is appropriate, the provisions of clause 16.3.2 above apply reciprocally to you, read with the necessary changes.
5. It shall be in the sole discretion of Vodacom as to whether it elects to levy the replacement cost of the Cellular Phone(s) or the charges referred to in clause 16.3.4 above.
6. Any accumulated Airtime or unused bundled minutes/seconds existing at the termination of this Agreement shall be forfeited and you shall have no claim of whatsoever nature against Vodacom in respect thereof.
17. Loss or Theft of SIM Card
1. You shall notify Vodacom immediately when you become aware of the loss or theft of your SIM card, which notification may, at Vodacom’s discretion, be required to be confirmed in writing. In addition, you undertake to comply in full with the requirements of the Regulation of Interception of Communications and Provision of Communication-Related Information Act No. 70 of 2002.
2. Any loss, theft, damage or destruction of your SIM card or Apparatus shall not affect your liability to continue to pay the Subscription Fee to Vodacom for the duration of this Agreement.
18. Policies and Procedures of Vodacom
You agree to comply with and implement the policies and procedures of Vodacom from time to time in relation to the Services, your Cellphone Number, the SIM card, the Network and the use thereof.
19. Complaint Resolution and Code of Practice
In the interest of providing customer service excellence, and the protection of consumer rights, Vodacom conducts its business in accordance with a Code of Practice which incorporates a procedure for customer complaint resolution. Details of such Code of Practice and procedure may be accessed by you on www.vodacom.co.za or obtained from Vodacom’s customer care department. Nothing in this Agreement is intended to prevent you from exercising any rights you may have under the Consumer Protection Act, 2008.
20. Communication
You hereby consent to the dispatch or transmission by Vodacom of all and any necessary communications in terms of the Electronic Communications and Transactions Act 25 of 2002 or subsequently enacted and relevant legislation. You are entitled to inform Vodacom if you do not wish to receive any communications for purposes of direct marketing and in this instance, Vodacom will desist from circulating any further such material to you.
21. Assignment
You shall not transfer (whether it be by cession, assignment, encumbering or delegating) any of your rights or obligations in terms of this Agreement to any third party without the prior written consent of Vodacom.
22. Variation
Save as otherwise expressly provided, no addition to, variation, consensual cancellation or novation (meaning the act of either replacing an obligation to perform with a new obligation, or replacing a party to an agreement with a new party) of this agreement and no waiver of any right arising from this agreement or its breach or termination shall be of any force or effect unless reduced to writing and signed by or on behalf of the duly authorised representatives of both parties.
23. Whole Agreement
This Agreement constitutes the whole agreement between the parties and no representations or warranties other than those set out herein shall be binding on the parties, save for any amendment effected in terms of clause 22 above.
24. Address for Delivery of Notices
1. You choose as the address at which you wish to receive any correspondence or notices of a legal nature relating to this Agreement and the rendering of the Services the address set out in the application or order form to which these terms and conditions relate or such other address of which you may notify Vodacom in writing provided such address is not a post office box or other postal address.
2. All notices given in terms of this Agreement shall be in writing.
25. Severability
In the event of any one or more of these terms and conditions being unenforceable, such terms and conditions will be deemed to be removed from the remainder of this Agreement and the Agreement will remain binding and enforceable.
26. Apparatus Warranty and Guarantee
You hereby acknowledge that in the event that you are supplied with Apparatus:
1. and such Apparatus is a computer then it is supplied “with a Windows Operating System” but without benefit of any additional software and all applicable warranties shall be honoured by the manufacturer of the computer; and
2. The Apparatus is supplied with a 6 (six) month warranty of quality against defects, within the meaning of the Consumer Protection Act, 68 of 2008.
3. you shall not be entitled to withhold payment of any monies due under this Agreement for any reason whatsoever, including but not limited to, any dissatisfaction with the Apparatus, its operation or otherwise or any failure of the manufacture to honour any second warranty offered or any other reason whatsoever.
4. All user support offered in relation to a computer or laptop is provided by the manufacturer thereof and to the extent permitted by law Vodacom shall not be liable for any loss, cost, claim or damage of whatsoever nature suffered by you in relation thereto including without limitation, any failure of the manufacturer to provide same.
27. Mandatory Call Limit
1. In order to protect you from any surprises on your Vodacom bill, all Vodacom customers are subject to a monthly mandatory call limit for the first seven (7) months of your contract period.
2. The removal of the call limit may be possible after seven (7) months depending on assessment of your overall credit profile. If your account is already seven months old and an additional line is added onto your account, the limit will remain in place for a minimum of four (4) months on the additional line.
3. The call limit is prescribed by Vodacom and is set on the usage of your cellphone e.g. calls, data and SMS only.
4. You will receive threshold SMS notifications once your usage has reached the 50%, 70% & 90% mark.
5. Once your call limit has been reached, you will not be able to make calls, send Vodacom SMSs or use data until the start of the new month. You will however still be able to receive calls and SMSs during this time and make calls to the 112 Emergency Services and 082 135 Vodacom Customer Care line.
6. If you are consistently exceeding your limit, you may want to consider migrating to a higher tariff. Note: you may only migrate your price plan after a period of seven (7) months.
7. The call limit is not a guaranteed service and you will remain liable for all charges incurred, whether in excess of the limit set or not.
28. Mandatory Account Limit
1. All Vodacom customers are subject to a mandatory account limit.
2. The account limit is prescribed by Vodacom and is set on the usage on your account (including the usage of all cellphone numbers linked to your account).
3. An account limit will remain unchanged for a period of six (6) months where the limit will be adjusted on a monthly basis according to your overall credit record.
4. You will receive threshold SMS notifications once your usage has reached the 50%, 70% & 90% mark.
5. Once your account limit has been reached, you will not be able to make calls or send SMSs until the start of the new month or a payment is received. You will still be able to receive calls and SMSs during this time and make calls to the 112 Emergency Services and 082 135 Vodacom Customer Care line.
6. The call limit is not a guaranteed service and you will remain liable for all charges incurred, whether in excess of the limit set or not.
29. Device Warranty
1. The warranty from date of purchase lies with the relevant manufacturer for the duration of the implied warranty period between 12 and 24 months, depending on manufacturer and is subject to the manufacturer terms and conditions.
2. Kindly refer to you Manufacturer User Guide for additional information. It is advisable to keep this guide in a safe place.
3. The Computer (Laptop or Desktop) is supplied with a pre-loaded Windows Operating System, but without any additional software. Please be advised that the computer is not pre-loaded with anti-virus software and that it is your responsibility to ensure your computer is protected at all times.
4. The Computer (Laptop or Desktop) is not covered by the Vodacom Device Warranty Agreement. The warranty is provided by the manufacturer thereof. Kindly refer to Manufacturer Information Booklets that accompany the product.
5. Please refer to the Consumer Information leaflet for additional device support information.
30. Terms and Conditions applicable to Smart/Smart +, Red/Red+ and MyRed price plans
1. Price Plans with the limitless/Unlimited voice benefit will be subject to the following acceptable monthly usage policy. Any extreme usage which may have an impact on the operation of our network may be monitored. Customer will receive notifications when they have 2500min remaining, and when they have 1000min remaining. When the threshold of 15000min is reached, outbound voice calls will be barred until such time that a voice bundle is purchased. Calls to free emergency services and/or charged international or premium rated service numbers will continue to be billed at the respective out of bundle voice rate. The counter will be reset at the beginning of each calendar month. Vodacom reserves the right to apply and implement protection measures to safeguard customers’ experience and the Vodacom network against abuse to ensure continuous service quality or sustainability of the service.

Price Plan Fair Usage Policy (Min)
Red Premium + 15000
Red VIP + 15000
Red Professional + 15000
Red Executive 15000
Red Executive + 15000
MyRed 1GB Unlimited 15000
MyRed 2GB Unlimited 15000
MyRed 3GB Unlimited 15000
MyRed 5GB Unlimited 15000
MyRed VIP 10GB Unlimited 15000
RED VIP 15GB Unlimited 15000
MyRed VIP 25GB Unlimited 15000
RED VIP 30GB Unlimited 15000
MyRed VIP 100GB Unlimited 15000
2. Intelligent call routing devices and bulk calling applications are not permitted on these price plans. If the SIM card is used in a fixed location or other device to regularly make calls abusing the limitless Voice offer, the service will be suspended immediately.
3. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.
4. The limitless/unlimited voice offer on selected Vodacom contract price plan(s) may not be used for commercial purposes. Any use of this offer outside of what is considered reasonable for private, non-commercial use and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer will be considered as abuse.
5. Limitless/unlimited voice minutes may not be used as part of any bulk calling service for commercial or business purposes.
6. Vodacom contract price plans with a limitless voice minutes are not available to WASPs and/or content providers.
31. Customers on RED/RED+ and MyRed (excluding RED Select Top Up+) price plans will qualify for 2 free Data Sharing SIM cards. This includes the monthly subscription fee/s and the once-off activation fee/s.
32. The Data Sharing SIM cards will be activated when requested by the account holder.
33. Standard monthly subscription fee/s and once- off activation fees for a Data Sharing SIM will
34. Customers migrating to a price plan that does not include the free Data Sharing SIM/s will be migrated as normal, however the Data Sharing SIM cards will then be charged for monthly going forward at the applicable subscription fee for the Data Sharing SIM/s. Data Sharing SIM cards can be activated or cancelled at any time without penalty. See Data Sharing SIM card/s terms and conditions for more information.
35. The SMS carry over on Smart plans will be one month.
36. The limitless/Unlimited SMS option available on RED/RED+ and MyRed price plans will include on net and off net national SMS.
37. The following SMSs categories shall be excluded from the limitless SMS bundle benefit:
1. International
2. Premium rated
3. Content services
4. VAS services
38. The limitless/Unlimited SMS allocation will be available for the duration of the contract and/or while on any of the specific contract price plans which offer limitless SMS as part of the standard price plan.
39. RED/Red+/MyRed price plans with a limitless/Unlimited SMS allocation will be subject to the following acceptable usage policy:
1. RED+/MyRed price plans will have a Fair Usage Policy implemented on the limitless/unlimited SMS feature of 9000 SMS messages per month. Customers will receive notifications when they have 1000 SMSs remaining, and when all 9000 SMS messages have been used, SMS message sending will be barred until such time that an SMS bundle is purchased. The counter will be reset at the beginning of each calendar month. Any extreme usage which may have an impact on the operation of our network may be monitored. Vodacom reserves the right to apply and implement protection measures to safeguard customers’ experience and the Vodacom network against abuse to ensure continuous service quality or sustainability of the service.
2. SMSs may not be used as part of any bulk SMS sending service for commercial or business purposes.
3. RED/RED+/MyRed price plans and SMS bundles are not available to WASP and content providers and cannot be used for bulk message sending.
4. If the SIM card is used in a fixed geographic location to regularly send bulk SMSs to multiple numbers, the service will be suspended immediately.
5. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.
6. The limitless SMS offer on RED/RED+/MyRed price plans may not be used for commercial purposes. Any use of this offer outside of what is considered reasonable for private, non-commercial use and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer will be considered as abuse
40. Smart+, RED/Red+ and MyRed price plans, signed on a 24 or 36 month contractual basis, will have a term of 24 or 36 months starting from the day of activation.
41. Upgrade or renewal is permissible in month 22 (24 month contract) or month 34 (36 month contract). Early cancellation contracts will incur monetary penalties calculated using the remaining term of the contract and/or device finance costs. At the end of the contractual period, if the customer does no renew or cancel the contract, the contract will continue on a month-to-month basis until either of the afore mentioned actions takes place
42. A discount that has been applied on the subscription amount will be forfeited after month 24 and the customer will pay the full subscription amount. This price will be applicable until the contract is terminated or the customer upgrades or migrates to another contract or price plan.
43. Smart+, RED/Red+ and MyRed price plans activated mid-month, will have their associated bundle allocations (Voice, SMS and Data), as well as the monthly subscription fee, pro-rated for that month respective of the day of activation.
44. Vodacom reserves the right to amend these terms and conditions and where such change is
45. Terms and Conditions applicable to iPhone
Please ensure that you have read through and understood the Terms and Conditions pertaining to your iPhone contract.
1. You will need:
• A PC / Laptop connected to the Internet
• Your iPhone 3G
• Your VODACOM SIM card
• USB cable (included in packaging)
2. STEPS
• Go to http://www.apple.com/itunes/download/ on your PC / Laptop Internet browser to download iTunes.
• Select “Download iTunes Free”. NOTE: You will NOT pay for the iTunes software – but may incur normal data charges for the approximately 60Mb downloaded.
• When prompted to Run or Save the file, select Run and iTunes will be installed on your PC / Laptop.
• Ensure that your iPhone 3G has been charged (can be charged for approximately 15 minutes to complete the activation process).
• Insert your Vodacom SIM card into your iPhone 3G (refer to manual for instructions), switch the celphone on and enter the PIN.
• Connect your iPhone 3G with the USB cable, to your PC / Laptop.
• iTunes will detect the cellphone automatically and connect to the Apple database. You may be required to provide additional personal information to complete the activation process.
• iTunes will confirm if your specific iPhone3G has the latest software installed. If not, it will ask to download / install the latest software version. Depending on your internet access / speed, this process could take up to 2 hours.
3. NOTES
• The iPhone 3G cellphone activation or cellphone software upgrade process should NOT be interrupted! Disconnecting the USB cable during these processes may damage the iPhone 3G.
• If the iPhone 3G ever becomes ‘inactive’ (i.e. does not display the ‘icons’ after switching it on), simply activate it again.
• If you do not complete the activation process, your iPhone 3G will ONLY be able to make emergency calls.
46. Servicing your iPhone
Your iPhone 3G comes with a one year warranty. Please refer to the warranty information included in your iPhone 3G packaging for further details. All faults detected with your iPhone 3G must be referred to a Vodacare outlet. Dial 125VODACARE (12586322273) free from a Vodacom cellphone, to locate your nearest Vodacare outlet.
Vodacare provides a “one-stop” quality cellular repair facility to ensure that our valued Vodacom Customers are put back on the air as quickly as possible. Thus ensuring continued Customer loyalty through world class Customer Service at all times.
Our Vodacare Franchise offers both in and out of warranty repairs on all the major cellular brands that have been either supplied or distributed by Vodacom. The Vodacare technical staff have all been fully trained in accordance with the requirements laid down by the manufacturer, as well on the GSM technical and manufacturers testing equipment, and on the software upgrade systems.
In-warranty & Out-of-Box failures:
The Vodacare agent must screen the iPhone 3G for possible physical or liquid damage. If no physical or liquid damage is detected and the warranty is confirmed, you will be provided with a Replacement iPhone 3G within 48 hours of your iPhone 3G being booked in at a Vodacare outlet.
Out-of-warranty failures:
In the event that the 1-year warranty period has lapsed, or physical / liquid damage on the iPhone 3G is detected; you will be given the option to purchase a Replacement iPhone 3G from the Vodacare outlet.
Important Information
• Any unauthorised repair or physical / liquid damage to your iPhone 3G voids the warranty.
• The replacement iPhone 3G is not a new unit and does not include the accessories that were initially supplied with your iPhone 3G.
• Please ensure that the replacement unit has been activated before leaving the Vodacare outlet as your SIM card needs to be paired to the replacement unit before use.
• We strongly recommend that you insure your iPhone 3G against theft or damage by contacting your Service Provider.
47. Terms and Conditions applicable to Step Up
A new clause is hereby included underneath to read as follows:
1. In the case of a Step up Price Plan:
• The Customer’s bank account will be debited between the 25th and the 28th of the month with the exception of February and the holiday months when the debit order will be deducted sooner. This will be communicated to the Customer via sms.
• Upon successful debit order submission, monthly airtime will be allocated on confirmation of payment. This is done on the first day of each month for the duration of the Agreement.
• Should the Customer’s debit order be rejected due to insufficient funds, the Customer will be migrated to Prepaid. In addition to the airtime value allocated to the Customer pursuant to the provisions of clause 1.1.2 above;
• The Customer shall also be entitled to recharge his prepaid account at any time by utilizing any of Vodacom’s existing recharge mechanisms on such terms and conditions applicable to such recharges.
2. In the event that the customer pays Vodacom more than what is due in respect of the subscription fees, such additional amounts paid shall not be allocated to the customers prepaid account but shall either;
• Be offset against the following months subscription fees; or
• Be refunded, free of interest to the customer, if at the end of the term of this agreement his subscription fees are fully paid up and all his obligations hereunder have been fully discharged.
3. Each month for the duration of the agreement the customer shall be entitled to carry over to the following month the;
• Unused portion of airtime value accrued pursuant to any additional recharges he may have performed; plus
• Any unused portion of the airtime value accrued pursuant to the payment of the subscription fee(s), provided that any such airtime may not exceed the equivalent of 5 (five) times the subscription fees, excluding the current month, or such other period as Vodacom may specify from time to time in its sole discretion.
48. Number Portability
1. You accept and acknowledge the following
• To collect any messages or any other information stored by the donor network which may be lost when the cellphone number is ported (only applicable to Network port requests);
• That any credit and/or unused usage allowances will be lost when the cellphone number is ported (only applicable to Network port requests);
• That you will not be able to port your cellphone number to a different network operator within 60 days from requested port date (only applicable to Network port requests);
• That all products and/or services provided by the donor network/service provider may not be provided when the cellphone number is ported;
• That you may still be liable in terms of any contract which you may have with the donor network and/or service provider.
Upgrade terms and conditions
Individual:
• Unless specified, all cellphones on the above quotations do not include accessories (e.g. Camera’s, Walk & Talks, Car kits etc).
• Special offers including discounted subscription may be subject to Call Line Identification Presentation (CLIP) R9.50 per month for the duration of the discounted subscription period, subject to change from time to time.
• Should no stock be available, the discounted subscription will still apply until delivery of the handset has been made.
49. Additional information
• Please ensure that your cellphone is insured for the full replacement value, if you are currently insured with our insurance partners Cellsure, please contact them on 011 844 2600 or 082 1952 (free from your Vodacom number) to verify that your current insurance band covers your newly upgraded handset.
• If you have signed up on a 24 month contract you will be eligible for upgrade on the 22nd month of the 24 month contract.
• If you have signed up on a 36 month contract you will be eligible for upgrade on the 34th month of the 36 month contract.
• Kindly keep a copy of this quotation and supporting documentation for future reference.
• Only one upgrade in a 24-month period is permitted. Any additional upgrades during that period will be charged at the full retail price.
• Should you be changing to another tariff package, kindly request migration information from the Call Centre on 082 135.
50. Upgrades Terms & Conditions
The acceptance of this authorises Vodacom (Pty) Ltd:
• The upgrade date is only effective upon receipt or delivery of the goods/equipment and the package migration is only effective on the first day of the next calendar month.
• Vodacom reserves the right to charge an administrative fee of R150 for all upgrades done online. The aforementioned administrative fee shall form part of the charges in your first invoice following the upgrade.
• To extend my contract for a further 24 months upon receipt or delivery of the goods/equipment (if deal selected is a 24 month contract) from the expiry date of my existing contract or today’s date if my contract has already expired.
• To extend my contract for a further 36 months upon receipt or delivery of the goods/equipment (if deal selected is a 36 month contract) from the expiry date of my existing contract or today’s date if my contract has already expired.
• Bundle package migrations only take effect on the last calendar day of the month upon receipt or delivery of goods/equipment.
• Debit my bank account with the above amount/s. (only if the cellphone was supplied by Vodacom (Pty) Ltd).
• The Customer hereby consents to the dispatch or transmission by Vodacom (Pty) Ltd of all and any necessary communications (excluding communications for the purposes of direct marketing as defined in the Consumer Protection Act) in terms of the Electronic Communications and Transactions Act 25 of 2002 or subsequently enacted and relevant legislation.
• The Customer is entitled to inform Vodacom (Pty) Ltd if he/she does not wish to receive any communications for purposes of direct marketing and in this instance, Vodacom (Pty) Ltd will desist from circulating any further such material to the Customer.
• For all free minutes and bundle expiration terms and conditions please refer to www.vodacom.co.za.
• Please note that on delivery you will be required to produce your green barcoded ID book or valid passport, depending what was used to create your order, for verification by our ram agents
51. Device warranty agreement
Handsets (excluding iPhone) / data cards / modems
• The warranty from date of purchase lies with the relevant handset manufacturers for the duration of the implied warranty period between 12 and 24 months, dependent on manufacturer.
• An “Out-Of-Box Failure” (OBF) is defined as a new handset / data card / modem that is found to be technically faulty within 7 (seven) days of purchase.
• The OBF requirements are defined by the applicable manufacturers. Vodacom will operate in accordance with such requirements and specifications for devices originally purchased through the Vodacom (Pty) Ltd warehouse.
• Kindly refer to your Manufacturer User Guide for additional information. It is advisable to keep this guide in a safe place.
• Please Note: Terminology used to refer to OBF’s may vary from manufacturer to manufacturer (e.g. DAP – Defective after Purchase).
• Should a device not meet the OBF criteria and is in the range of devices that Vodacom Repairs are authorised to repair, the standard repair process will apply in terms of resolving the reported fault.
52. OBF terms and conditions:
1. Items must be returned within 7 (seven) calendar days from date of purchase on official invoice (proof of purchase).
2. Original invoice (proof of purchase) as received at point of sale must be supplied.
3. All handsets must be assessed by a Vodacom Repairs Technician for any faults reported by the client before being exchanged. This assessment may take up to 5 calendar days.
4. Devices that meet the OBF criteria but are faulty due to software issues (incorrect version of software) and that can be resolved by way of a software upgrade are not considered OBF at this stage in the OBF resolution process.
1. A software upgrade will be performed free of charge in an attempt to resolve the fault.
2. Should this software upgrade fail to resolve the fault and the device renders faulty within 7 days of the software upgrade and/or still within a 14 calendar day period from date of purchase/delivery, the device will be approved as an OBF.
5. All data cards must be assessed by a Vodacom Data Specialist / Vodacom Repair Technician to confirm fault/s (report may be requested) before an exchange can be made.
6. Items that qualify as OBF will only be swapped for the same make and model.
7. The original contents of the “box”, (handset, original battery, original charger, original antenna, manual and any other accessories) must be complete and packaging intact / in good condition.
8. The IMEI number on the box must match the IMEI number on the device.
53. iPhone devices
1. Should your iPhone device become faulty within 1 (one) year from purchase (effective from purchase date on official invoice), it will be replaced with a unit in non-commercial packaging by Vodacom Repairs outlet, free of charge, within 7 days of receipt of the handset by the outlet. Replacement units will carry a 3 (three) month warranty if replaced in month 10, 11 or 12 of year 1 (one) from original purchase date.
2. Please note that should you need to exchange your faulty iPhone device you must retain the original box and accessories as ONLY the unit will be replaced
3. Please refer to the information leaflet contained in the iPhone device box for additional important information regarding your iPhone unit. Kindly access http://www.apple.com for comprehensive information regarding the features and specifications of your iPhone device.
54. Laptops & desktops
1. The Computer (Laptop or Desktop) is supplied with a pre-loaded Windows Operating System, but without any additional software. Please be advised that the computer is not pre-loaded with anti-virus software and that is your responsibility to ensure your computer is protected at all times.
2. The Computer (Laptop or Desktop) is not covered by the Vodacom Device Warranty Agreement. The warranty is provided by the manufacturer thereof. Kindly refer to Manufacturer Information Booklets that accompany the product.
1. For reduced subscription contracts, once the contract term date has been reached, the contract will revert back to the conditions of a normal deal and reduced subscriptions will no longer apply.
2. No Amendments to Terms and Conditions are permitted.
55. Physical damage – all devices
1. There must be no physical damage on the product or its accessories or any signs of neglect due to physical abuse, liquid damage, screen scratches, dents or marks.
Please Note: Physical damage (including seemingly trivial surface scratches, marks etc.) could result in an OBF claim being rejected. In the event that you experience a problem with your new device, you are encouraged to return it to the outlet as soon as possible to reduce the risk of an OBF rejection due to physical damage. Please ensure that you read though and understand these terms and conditions pertaining to Vodacom NEXT DAY DELIVERY service. These terms and conditions should be read in conjunction with the standard contract terms and conditions booklet (“Contract Terms & Conditions”) as if specifically incorporated therein and shall not be deemed to be a variation of or a novation of the Contract Terms & Conditions.
56. Next day delivery terms and conditions
1. All words, expressions and phrases in these terms and conditions shall have the same meanings as assigned to them under the Contract Terms & Conditions unless specifically defined in these terms and conditions or unless the context clearly otherwise indicated.
2. For the purposes of these terms and conditions the following terms shall have the meanings assigned to them below:
“Delivery Address” means the full physical address provided by the Customer for delivery of Goods, preferably the Customers’ place of work.
“Delivery times” shall mean operating business hours between 08:00am and 17:00pm.
“Day” shall mean any business day which is not a Saturday, a Sunday or a public holiday in South Africa.
“Next Day” shall mean the next business Day following the Day the customer places an order.
“The Goods” shall mean the Apparatus ordered by the Customer including all packaging and accompanying documentation.
“Outlying Area” shall mean any area outside of the main city centres.
3. The offer includes a Next Day Delivery service in terms of which Vodacom undertakes to deliver the Goods to the customer during Delivery Times.
4. Delivery will take place the Day following the Day the customer placed an order, provided that the order was placed on or before 12 0′ clock during the day. For purposes of clarity any order for Goods placed on a Friday will be delivered on the following Monday, provided the Monday is not a public holiday. Any order for Goods placed a Day before a public holiday will be delivered on the next business Day.
5. Vodacom will provide the Next Day Delivery Service subject to the application being successfully accepted and completed.
6. The Goods will be delivered during Delivery Times to the Delivery address as given by the Customer and to the Customer personally. Vodacom is under no obligation to deliver the Goods to any other address or to any other person.
7. The Next Day Delivery offer is only applicable to main city centres and excludes all outlying areas.
8. Should the Customer refuse to take delivery of the Goods or the Customer cannot be reasonably identified or located at the Delivery Address and Vodacom and/or its Courier Service Provider has made reasonable efforts to contact the Customer, any further delivery attempts by Vodacom will no longer fall within the ambit of the Service. Vodacom shall not incur any liability whatsoever to the Customer or anyone else.
9. All delivery attempts made to the Customer will be confirmed by means of a manual and an electronic calling card.
10. If the Delivery is redirected from the Delivery Address provided to Vodacom for whatever reason, delivery to the new address will not form part of the Service.
11. The Service is free. Should the Service be unsuccessful, due to no fault of the customer, Vodacom will compensate the customer with ONE month’s free subscription. The one month free subscription will not be paid out as cash to the Customer but will be credited against the customer’s account with Vodacom.
12. The service is subject to the customer providing clear delivery instructions including valid and accurate information on the following :
1. Delivery address (Preferably the customer’s business and/or work address).
2. The Customer’s contact details (including landline and/or alternate cellphone number)
3. The customer’s Email address.
13. The Customer is required to have all relevant documentation available for RICA verification prior to taking delivery of the Goods. The Customer will only take delivery of the Goods after successful completion of the RICA process. No RICA documentation. No Delivery.
14. Vodacom will take reasonable steps to ensure delivery within Delivery Times but acknowledges that delivery may be delayed to traffic delays, breakdowns and any other reason beyond the control of Vodacom and/or its Courier Service Provider. Vodacom shall be relieved of its obligation to perform the Service to the extent that performance is prevented by the failure of the Customer to comply with any of its obligations arising from these terms and conditions, fire, weather conditions, industrial dispute, labour disturbance or cause beyond the reasonable control of Vodacom and/or its Courier Service Provider.
15. The Customer shall not be entitled to withhold any payment or set off or reduce any payment arising from the Contract Terms and conditions by reason of any claim which the Customer may have against Vodacom arising from the Service.
16. Vodacom reserves the right, in its sole discretion, to vary these terms and conditions. Vodacom may elect, in its sole discretion, to notify the Customer of such variation in writing or to publish such variation at its principal place of
17. These terms and conditions constitute the whole agreement between the parties relating to the Service and no representations or warranties other than those set out herein shall be binding on the parties, save for any amendment effected in terms of clause 17 above.
18. In the event of any one or more of these terms and conditions being unenforceable, same will be deemed to be severable from the remainder of the terms and conditions which shall nevertheless be binding and enforceable.
57. SIM Only – Terms and Conditions
1. Your subscription to the Service constitutes your acceptance of these Terms and Conditions. Vodacom reserves the right to modify the Service(s) where reasonably required and may from time to time expand on these Terms and Conditions. You will be bound by all current Terms and Conditions that prevail at a specific point in time. –
2. Customers on SIM only plans will receive their allocation of minutes, SMS and data monthly
3. Included anytime minutes may only be used for calls to SA networks anytime.
4. Inclusive minutes may not be used for calls to international numbers, premium rated IVR services, special short codes, calls while roaming in international destinations or any of the following:
1. Premium rated calls
2. Premium rated Dicon
3. Video IVR
4. International VAS and Premium services
5. Travel Talk
6. Conference Calls
7. Call Sponsor (sponsored calls are charged at the sponsored party’s prevailing price plan rate).
5. Included SMS’s may only be used for SMS’s to local SA networks.
1. Out of bundle rates applicable to the price plan will be applied once the customer has used the monthly allocated bundle included in the price plan.
6. Calls are billed per second.
7. Unused minutes, SMS and data will not be carried over. Customers will forfeit any minutes, SMS or data not used in the month of allocation
8. uChoose SIM Only customers have access to certain VAS offers and services which Vodacom reserves the right to discontinue
9. SIM only tariffs do not include a handset
10. SIM only tariffs are available on a 24/36 month contract basis only
11. Customers must ensure that the SIM is used in a suitable device to be able to consume the relevant monthly allocation. Unused allocations will not be refunded or carried over by Vodacom.
12. The Vodacom SIM may only be used for the purpose intended. Credits may not be exchanged for cash or used to pay for any other services or fees due to Vodacom or any of its Service Providers.
13. The Vodacom SIM received with the SIM only price plan is not permitted to be used in Least Cost Routing or Community Phone applications. Vodacom reserves the right to terminate any SIM Only subscription should such abuse be detected and Vodacom reserves the right to charge for VOIP events on selected price plans at applicable rates.
14. Normal upgrade and migration rules will apply If a SIM only customer migrates to a lower priced SIM only price plan, the customer will be charged downward migration fee as per Vodacom policy.
15. SIM Only Terms and Conditions should to be read in conjunction with the Master Airtime Agreement
Neither Vodacom (Pty) Ltd nor Vodacom Group (Pty) Ltd its officers, employees and/or agents (“Vodacom”) and TCL Communication Technology Holdings Limited, its subsidiaries, its officers, employees and/or agents (“TCL”) shall, under any circumstances whatsoever, be held liable in the event that any of the functionalities of the MOVETIME Family Watch or related Application (the App) fail to operate, run or function as stated. These functionalities include but are not limited to the GPS tracking, the ability to call and / or sms pre-programmed numbers, and sending or receiving the SOS notification. By wearing or using the MOVETIME Family Watch and / or the App, I hereby indemnify and hold Vodacom and/or TCL harmless for any loss or damage of whatsoever nature including but not limited to damage to property and/or injury, or death occasioned to or suffered as a result of the failure of the MOVETIME Family Watch functionalities to function, run or operate as stated.

 

Vodacom Fibre Broadband General Terms and Conditions

Vodacom Fibre Broadband General Terms and Conditions

THIS AGREEMENT CONTAINS PROVISIONS WHICH MAY HAVE THE EFFECT OF (I) LIMITING VODACOM’S LIABILITY OR RISK OR THAT OF A THIRD PARTY AND/OR (II) PLACING RISK OR LIABILITY ON THE SUBSCRIBER AND/OR (III) OBLIGING THE SUBSCRIBER TO INDEMNIFY VODACOM OR A THIRD PARTY AND/OR (IV) CONSTITUTING A POSITIVE ACKNOWLEDGEMENT BY THE SUBSCRIBER OF ANY FACT.

BY MAKING USE OF THE VODACOM FIBRE BROADBAND SERVICE(S) AND/OR RELATED SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ANY SUBSEQUENT AMENDMENTS, VARIATION AND/OR NOVATION THEREOF.

General

  1. Vodacom Fibre Broadband Services are rendered through the use of optical fibre and consists of a combination of data, voice, content, and other related services that may be offered to subscribers from time to time.
  2. Vodacom determines the most suitable technologies to provision the Vodacom Fibre Broadband Services over its Electronic Communications Network to meet its commercial requirements.
  3. The Vodacom Fibre Broadband terms and conditions as detailed herein are subject to change from time to time, and any amendments, variations and/or novation shall be made available within a reasonable period thereafter on the Vodacom website Vodacom Terms and Conditions – T’s and C’s Home . Any change to the Vodacom Fibre Broadband terms and conditions shall be made available to the subscriber upon request and such changes, amendments, variations, and novation shall continue to bind the subscriber throughout the duration of the subscriber’s fixed-term agreement.
  4. The Vodacom Fibre Broadband Services terms and conditions shall, upon a subscriber’s acceptance of a quotation from Vodacom, be deemed to be incorporated into the Agreement and bind the subscriber for the duration of the fixed-term agreement that a subscriber elects to enter into, including any extension thereof.
  5. In the provision of the Vodacom Fibre Broadband Services, Vodacom has partnered with 3rd Party Licensee Network Providers that provide the Electronic Communications Network through which Vodacom offers the Vodacom Fibre Broadband Services. The details of these 3rd Party Licensee Network Providers are available from Vodacom upon reasonable request by a subscriber.
  6. A detailed description of the various Vodacom Fibre Broadband Services products and related services is available at Fibre Deals | Vodacom
  7. The rendering of the Vodacom Fibre Broadband Services is subject to the following additional policies and terms and conditions:

7.1. Vodacom’s standard contract terms and conditions which are available at:

Vodacom Fibre General Terms and Conditions (new) | Vodacom

7.2. Vodacom’s Fair Usage Policy that is further set-out below.

7.3. Additional service or device specific terms and conditions that relate to Additional Services which Vodacom shall make available from time to time.

  1. In all instances where a subscriber obtains their Vodacom Fibre Broadband Services from a 3rd Party Licensee Network Provider, Vodacom shall remain the main point of contact for matters concerning the rendering of the Vodacom Fibre Broadband Services.
  2. In the event of a conflict between the Vodacom Fibre Broadband Services terms and conditions and any other Vodacom terms and conditions, including those that relate to additional services or device-specific terms and conditions, the Vodacom Fibre Broadband Services terms and conditions shall prevail.

Provision of the Vodacom Fibre Broadband Services

  1. The Vodacom Fibre Broadband Services are capable of being rendered or made available where the Vodacom Fibre Broadband Electronic Communications Network has been physically deployed, or where a 3rd Party Licensee Network Provider that has partnered with Vodacom has physically deployed its own Electronic Communications Network.
  2. The following persons are Vodacom 3rd Party Licensee Network Providers:[1]

11.1 Dark Fibre Africa (Pty) Limited;

11.2 Openserve, a division of Telkom SA SOC Limited;

11.3 Vumatel (Pty) Limited;

11.4 Century City Connect (Pty) Limited;

11.5 Metrofibre Networx (Pty) Limited;

11.6 Waterfall Access Network (Pty) Limited;

11.7 Frogfoot (Pty) Limited;

11.8 Link Africa (Pty) Limited;

11.9 Octotel (Pty) Limited;

11.10 MTN (Pty) Limited;

11.11 TT Connect (Pty) Limited;

11.12 Clear Access (Pty) Limited; and

11.13 Evolution Tel (Pty) Limited, T/A Evotel.

11.14 Zoom Fibre (Pty) Ltd

11.15 Huge Networks (Pty) Ltd

  1. Vodacom does not warrant the accuracy of the 3rd Party Licensee Network Provider’s claimed presence of its Electronic Communications Network, and the activation of a subscriber’s Vodacom Fibre Broadband Services is subject to the 3rd Party Licensee Network Provider’s verification of its Electronic Communications Network coverage in the specified geographic area after an order has been placed with Vodacom. For the avoidance of doubt, upon the 3rd Party Licensee Network Provider’s confirmation that its coverage does not extend to the subscriber’s residential premises, Vodacom shall not proceed to fulfil the order for the installation and activation of the Vodacom Fibre Broadband Services.
  2. The provision of the Vodacom Fibre Broadband Services is subject to the credit vetting of eligible subscribers and the subsequent conclusion of a Vodacom Fibre Broadband Services fixed-term agreement by the subscriber.
  3. The Vodacom subscribers who are offered Vodacom Fibre Broadband Services on 3rd Party Licensee Network Providers’ Electronic Communications Network shall only be able migrate to a different Licensee on condition that the existing Vodacom Fibre Broadband Services are terminated and that all outstanding charges that are due and payable, including early termination charges (where applicable) are settled in full.
  4. The Vodacom Fibre Broadband Services are available on “Capped” and “Uncapped” monthly subscription plans and are also available on either asymmetrical or symmetrical bandwidths subject to the transmission line-speed that is supported by the 3rd Party Licensee Network Provider.
  5. In rendering the Vodacom Fibre Broadband Services, Vodacom does not warrant that:

16.1 the Vodacom Fibre Broadband Services shall be rendered uninterrupted;

16.2 the Vodacom Fibre Broadband Services shall be rendered in accordance with prescribed quality of service; and

16.3 the Vodacom Fibre Broadband Services shall be rendered in accordance with prescribed uptime and throughput guarantees.

  1. Vodacom shall endeavour to maintain and render the Vodacom Fibre Broadband Electronic Communications Network and the Vodacom Fibre Broadband Services to the best of its ability and on a “best effort” basis.
  2. A subscriber may not resell or on-sell the Vodacom Fibre Broadband Services to any other person or use same for any commercial activities.
  3. Vodacom reserve the right to terminate the rendering of a subscriber’s Vodacom Fibre Broadband Services if Vodacom determines that a subscriber is, or has resold the Vodacom Fibre Broadband Service to another person, or is using the Vodacom Fibre Broadband Services for commercial activities or in connection with any other unauthorized and/or unlawful purpose.

Commencement and Duration

  1. Notwithstanding the date of signing a quotation or the acceptance of these Vodacom Fibre Broadband Services terms and conditions, the activation of a subscriber’s Vodacom account may be effected on a subsequent date that shall be within a reasonable period after the fulfillment of an order.
  2. Upon the activation of a subscriber’s Vodacom account, the Vodacom Fibre Broadband Services may be rendered in accordance with the following fixed-term agreements:

21.1 month-to-month period;

21.2 12-month period; and

21.3 24-month period.

  1. The fixed-term agreements entered into by subscribers shall remain in force and in effect for the entirety of the minimum duration, whereafter:

22.1 the agreement shall persist on a month-to-month basis until a subscriber either renews the agreement for a further period, or

22.2 the fixed-term agreement is terminated by either party providing one calendar month prior written notice to the other.

  1. Prior to the expiration of a 24-month and 12-month fixed-term agreement, Vodacom shall provide subscribers with at least 30 calendar days’ prior notice of the imminent expiration of a fixed-term agreement.
  2. In the event that the Vodacom Fibre Broadband Services are discontinued, for whatever reason, prior to the expiry of the initial period of a fixed-term agreement, such discontinuation, along with the migration options or alternatives available to the subscriber shall be conveyed to the subscriber upon reasonable prior notice.

Charges and Tariffs for Vodacom Fibre Broadband Services and related products

  1. Vodacom reserves the right to adjust, vary and/or amend the terms and conditions pertaining to the charges levied for the Vodacom Fibre Broadband Services and the manner in which the Vodacom Fibre Broadband Services are rendered or made available from time to time and throughout the duration of the fixed-term agreements. Any such adjustments, variations and/or amendments shall be conveyed to subscribers, in writing, at least 30 calendar days prior to their effective date, or such other reasonable period as the circumstances may require.
  2. A subscriber may purchase the Vodacom Fibre Broadband Services through the following sales and distribution channels:

26.1 Vodacom Fibre portal available at www.vodacom.co.za/fibre

26.2 Vodacom Fibre Broadband Services Customer care (082 1904).

26.3 Any Vodacom retail store; and

26.4 Any Massmart Holding Limited retail store.

  1. A subscriber may, throughout the duration of their fixed-term agreement and subject to the acceptance of the relevant specific terms and conditions, purchase and subscribe to the following additional services:

27.1 Vodacom Fibre Broadband Services offering data connectivity with Internet access;

27.2 Vodacom Fibre Fixed Voice offering voice calls (national and international);

27.3 Vodacom Fibre Broadband with Fixed Voice;

27.4 Optional services such as Mobile Back-up and devices such as Uninterrupted Power Supply (UPS); and

27.5 Value Added Services (VAS) such as ShowMax.

  1. The order of consumption prioritization for Vodacom Fibre Broadband Services for “Capped” data services is determined on the earliest of the expiry date(s) for the relevant data bundles. For the avoidance of doubt, the data bundle that expires on the earliest date shall be the data bundle that shall be consumed first in the order of priority.

Invoicing and Billing

  1. Subscribers shall have their monthly invoices delivered to their nominated email address on at least the 3rd of the month following the bill date (1st of the month) throughout the duration of their fixed-term agreement, and the first invoice shall be comprised of the pro-rated amount for the relevant month.
  2. The monthly subscription charges for the Vodacom Fibre Broadband Services shall be billed and invoiced at least one (1) month in advance, while the charges that relate to the subscriber’s data and voice minutes usage shall be billed and invoiced at least one (1) calendar month in arrears throughout the duration of a fixed-term agreement.

Standard installations of Customer Premises Equipment and related devices

  1. Vodacom shall, at its sole discretion, appoint an approved installer (“Vodacom Approved Installer”) for purposes of installing all Customer Premises Equipment required to activate the Vodacom Fibre Broadband Services at the subscriber’s premises. For purposes of effecting the installation of the Customer Premises Equipment, the Vodacom Approved Installer shall require reasonable access to the customer’s premises, and the customer must ensure that such reasonable access is provided, including arranging any prior access permissions and consents on behalf of the Vodacom Approved Installer.
  2. The Vodacom Approved Installer shall install and activate the Vodacom Fibre Broadband Services in accordance with Vodacom’s detailed installation guidelines and in accordance with the Vodacom Fibre Installation Schedule.
  3. The detailed installation guidelines set-out the maximum installation specifications which shall be deemed to constitute the Vodacom standard installation specifications for Customer Premises Equipment and related devices. In the event that the installation of Customer Premises Equipment and related devices exceed the Vodacom standard installation specifications, the installation shall be deemed to be a non-standard installation and all non-standard installation charges shall be for the subscriber’s account
  4. Any additional installation expenses shall be settled directly with Vodacom or with the Vodacom Approved Installer, as the case may be.
  5. The installation will be deemed to be fully operational after the Vodacom Approved Installer has successfully undertaken tests of the Vodacom Fibre Broadband Services, together with the Subscriber Premises Equipment and related devices that are to be installed at the subscriber’s premises.
  6. The Vodacom Approved Installer will not be permitted to test the installation’s operational status of the Vodacom Fibre Broadband Services with any other Customer Premises Equipment that has not been provided and approved by Vodacom.
  7. The subscriber undertakes to maintain the installation, including all the Subscriber Premises Equipment and related devices, in good functional order including, but not limited to environmental considerations as detailed in the Vodacom Fibre Service Schedule.
  8. The subscriber may not move, modify, or alter the manner in which the Customer Premises Equipment and related devices have been installed by the Vodacom Approved Installer, and must immediately notify Vodacom if there is a need to move, modify or alter the Customer Premises Equipment and related devices’ installation.Should it become necessary for the Customer Premises Equipment and related devices to be moved, modified, or altered, same shall only be effected by a Vodacom Approved Installer. Should a subscriber require the relocation, and should any such move, modification or alteration render the installation to be non-standard, the subscriber shall be liable for any additional costs associated with the non-standard installation.
  9. The subscriber is required to sign a Subscriber Acceptance Certificate after the installation of the Subscriber Premises Equipment. In the event that the subscriber is not physically present at the time that the installation is completed and is therefore unable to sign the Subscriber Acceptance Certificate, the subscriber must attend to and make arrangements for the signing of the Subscriber Acceptance Certificate within 48 hours thereafter. Upon signing the Subscriber Acceptance Certificate, a subscriber must subsequently email same toFTTXSchedulingTeam@vodacom.co.za.In the event that Vodacom does not receive a signed Subscriber Acceptance Certificate within the stipulated 48 hours, the installation of the Customer Premises Equipment shall be deemed to be accepted and the Vodacom Fibre Broadband Services shall be activated and become billable to the subscriber.

Non-standard installation of Customer Premises Equipment and related devices

  1. A non-standard installation of the Customer Premises Equipment or related devices amounts to any installation that requires the following:

40.1 the deployment of optic fibre cables with a measured length that exceeds 40 (forty) meters on the Vodacom Electronic Communications Network;

40.2 where drilling is required, same entails the penetration of more than two (2) outer walls of the subscriber’s residential premises; and

40.3 the reticulation of the Customer Premises Equipment within high-rise multiple dwelling units where the deployment occurs in a residential until situated from at least 10th floor and above.

  1. A subscriber shall be liable for any non-standard installation on the Vodacom Electronic Communications Network that exceeds a measured distance of 40 meters, and the non-standard installation charges shall amount to R 200.00 (Incl. VAT) per additional linear meter.
  2. Prior to the approval of a non-standard installation, a Vodacom Approved Installer shall undertake a physical survey of the subscriber’s premises to determine, amongst others, the subscriber’s preferred route and whether non-standard installation charges are applicable.
  3. Vodacom will only bill the non-standard installation charges as a once-off, and the charges for the non-standard installations shall be billed within the subsequent invoicing period following the installation.
  4. The following standard and non-standard installation charges are applicable on 3rd Party Licensee Network Providers:

Openserve, a division of Telkom SA SOC Limited

44.1 Standard installations on the Openserve Electronic Communications Network are limited to 8 meters, and any installations that exceed a measured distance of 8 meters (but not in excess of 200 meters) shall be deemed to be a non-standard installation for which the subscriber shall be liable in respect of the additional charges. The non-standard installation charges amount to R 182.40 (Incl. VAT) per additional linear meter.

Metrofibre Networx (Pty) Limited

44.2 Standard installations on the Metrofibre Networx Electronic Communications Network are limited to 15 meters, and any installations that exceed a measured distance of 15 meters shall be deemed to be a non-standard installation for which the subscriber shall be liable in respect of the additional charges. The non-standard installation charges amount to R 182.40 (Incl. VAT) per additional linear meter. Metrofibre Networx shall also levy an additional once-off non-occurring charge of R1500 (excl. VAT) in selected areas (determined at Metrofibre Networx’s sole discretion), R2500 (excl. VAT) for the Kyalami precinct and agricultural areas (determined at Metrofibre Networx’s sole discretion).

Frogfoot (Pty) Limited

44.3 Standard installations on the Frogfoot Electronic Communications Network are limited to 30 meters, and any installations that exceed a measured distance of 30 meters shall be deemed to be a non-standard installation for which the subscriber shall be liable in respect of the additional charges. The non-standard installation charges amount to R 57.00 (Incl. VAT) per additional linear meter and this charge shall be payable directly to Frogfoot (Pty) Limited.

Link Africa (Pty) Limited

44.4 Standard installations on the Link Africa Electronic Communications Network are limited to 30 meters, and any installations that exceed a measured distance of 30 meters shall be deemed to be a non-standard installation for which the subscriber shall be liable in respect of the additional charges. The non-standard installation charges amount to R 288.00 (Incl. VAT) per additional linear meter.

Octotel (Pty) Limited

44.5 The subscriber shall not be liable for any non-standard installation charges on the Octotel Electronic Communications Network.

MTN (Pty) Limited

44.6 Standard installations on the MTN (Pty) Limited Electronic Communications Network are limited to 8 meters, and any installations that exceed a measured distance of 8 meters (but not in excess of 200 meters) shall be deemed to be a non-standard installation for which the subscriber shall be liable in respect of the additional charges. The non-standard installation charges amount to R 184.00 (Incl. VAT) per additional linear meter.

TT Connect (Pty) Limited

44.7 Standard installations on the TT Connect Electronic Communications Network are limited to 30 meters, and any installations that exceed a measured distance of 30 meters shall be deemed to be a non-standard installation for which the subscriber shall be liable in respect of the additional charges. The non-standard installation charges amount to R 173.00 (Incl. VAT) per additional linear meter.

Waterfall Access Network

44.8 Subscribers on the Waterfall Access Network will be liable for the Optical Network Terminal equipment installation fee and subscribers will pay it directly with Waterfall Access network. The once-off installation fee of the ONT for Waterfall Equestrian Estate installation is R7999 (excl. VAT), however other areas will be billed at R5199 (excl. VAT).

Vumatel (Pty) Limited

44.9 The standard installation on the Vumatel (Pty) Limited Electronic Communications Network (Vumatel Aerial Network) are as follows:

44.9.1 not in excess of 75 meters of fibre optic cable that is measured from the connection point (wall box or MODB in within an MDU residential estate) to the Customer Premises Equipment;

44.9.2 not in excess of 25 meters of white conduit including couplings and saddles;

44.9.3 not in excess of 15 meters of trenching at 150 to 300mm depth. This trenching is not inclusive of trenching upon crossing paving, tiles, or tar; and

44.9.4 All installations that exceed the stipulated criteria above shall be charged at R450 (Excl of VAT) per hour.

Clear Access (Pty) Limited

44.10 Standard installations on the Clear Access Electronic Communications Network are limited to 30 meters, and any installations that exceed a measured distance of 30 meters shall be deemed to be a non-standard installation for which the subscriber shall be liable in respect of the additional charges. The non-standard installation charges amount to R 57.00 (Incl. VAT) per additional linear meter.

Evolution Tel (Pty) Limited T/A Evotel

44.11 Standard installations on the Evotel Electronic Communications Network are limited to 30 meters, and any installations that exceed a measured distance of 30 meters shall be deemed to be a non-standard installation for which the subscriber shall be liable in respect of the additional charges. Prior to undertaking the non-standard installation, Evotel shall undertake a site survey at the subscriber’s premises, after which Evotel shall provide the subscriber with a quotation that reflects, amongst others, the costs for the non-standard installation.

Zoom Fibre (Pty) Ltd

44.12 The subscriber shall not be liable for any non-standard installation charges on the Zoom Fibre (Pty) Ltd Electronic Communications Network.

Huge Networks (Pty) Ltd

44.13 The subscriber shall not be liable for any non-standard installation charges on the Huge Networks Electronic Communications Network.

Provision of Customer Premises Equipment and related devices

  1. For purposes of rendering the Vodacom Fibre Broadband Services, Vodacom shall provide the following Customer Premises Equipment and related devices that are to be installed at the subscriber’s residential premises:

45.1 Optical Network Terminal equipment that forms part of the Vodacom Fibre Broadband Electronic Communications Network or a 3rd Party Licensee Network Provider’s Electronic Communications Network; and

45.2 Customer Premises Equipment in the form of a router that has Wi-Fi connectivity capabilities.

  1. As part of rendering the Vodacom Fibre Broadband Services, Vodacom shall provide its subscribers with complimentary Customer Premises Equipment and related devices for the duration of their fixed-term agreement. Accordingly, the subscriber acknowledges and agrees that, upon receipt of the complimentary Customer Premises Equipment, all rights of ownership in and to the Customer Premises Equipment shall, at all times and for the duration of a fixed-term agreement remain vested in Vodacom, subject to the provisions of clause 47.
  2. Upon the culmination of a subscriber’s fixed-term agreement, Vodacom shall unconditionally transfer all rights of ownership in and to the Customer Premises Equipment (excluding the Optical Network Terminal equipment) to the subscriber, except that ownership in and to the Customer Premises Equipment that is provided to a subscriber that enters into a month-to-month fixed term agreement shall transfer to the subscriber in the event that they remain a Vodacom Fibre Broadband Services subscriber for a minimum period of 12 consecutive period months.
  3. The subscriber shall not hold itself out as the owner of the Customer Premises Equipment, nor sell, transfer, dispose of, mortgage, charge or pledge the Customer Premises Equipment or permit the possession of the Customer Premises Equipment to be taken away from the subscriber for whatever reason.
  4. Notwithstanding the provisions of clause48above, all risk in and to the Customer Premises Equipment shall pass to the subscriber upon delivery thereof to the subscriber, and the subscriber shall be liable for any and all loss, theft or destruction of or damage thereto, howsoever arising.
  5. Upon receipt or installation of the Customer Premises Equipment, the subscriber shall be required to:

50.1 display in relation to the Customer Premises Equipment, no lesser degree of care than it would had same belonged to it, and shall take all reasonably necessary precautions to avoid loss, theft or destruction of or damage to the Customer Premises Equipment;

50.2 not procure the repair or maintenance of the Customer Premises Equipment by any third party without the prior written consent of Vodacom, or in any other manner tamper with the Customer Premises Equipment;

50.3 not make any alteration or modification to the Customer Premises Equipment nor use or permit same to be used for any purpose for which it is not designed or in contravention of any applicable law or regulation; and

50.4 not affix the Customer Premises Equipment to any land or building in such a manner as to become a fixture.

  1. While the ownership of the Customer Premises Equipment remains vested in Vodacom, Vodacom shall be entitled to recover from the subscriber any costs relating to repairs, replacements, adjustments or error corrections arising out of a failure by the subscriber to abide by the provisions of clause50,and the subscriber shall make payment to Vodacom in respect of such costs upon demand
  2. The following additional Customer Premises Equipment are optional and Vodacom may install same at the election of the subscriber as part of an order for the activation of Vodacom Fibre Broadband Services and other additional services, subject to the specific terms and conditions that relate to the additional services and Customer Premises Equipment:

52.1 An LTE / 3G modem for GSM backup; and

52.2 An optional UPS.

  1. Notwithstanding the subscriber being liable for the installation costs for the Optical Network Terminal equipment, the ownership and title in the Optical Network Terminal Equipment remains vested in Vodacom in perpetuity. For the avoidance of doubt, notwithstanding the manner in which the Optical Network Terminal equipment has been installed, it shall at all times be regarded as movable property, and Vodacom may at its sole discretion, remove, relocate, alter or decommission the Optical Network Terminal equipment.
  2. All Customer Premises Equipment provided by Vodacom as part of the Vodacom Fibre Broadband Services shall have a product warranty of 24 months. Upon the transfer of ownership in and to the Customer Premises Equipment from Vodacom to the subscriber in terms of clause 47, the subscriber shall assume all risks in and to the Customer Premises Equipment.
  3. In the event that the Customer Premises Equipment and related devices are substituted or replaced by a Vodacom Approved Installer under Vodacom’s direction throughout the duration of the 24-month warranty period, the warranty period for the substitute or replacement Customer Premises Equipment shall be effective and remain valid for the remainder of the initial 24-month warranty period.
  4. The subscriber consents to Vodacom configuring the Customer Premises Equipment for additional Service Set Identifier’s (“SSID’s”) so as to enable the provision of supplementary and additional services. Any use of a subscriber’s Customer Premises Equipment for additional SSID’s shall not incur additional charges and shall have no impact on the subscriber’s Vodacom Fibre Broadband Services.
  5. For purposes of rendering efficient remote support services in respect of the functionality of the Customer Premises Equipment, Vodacom shall retain the username and password of the installed Customer Premises Equipment and same shall not be provided to the subscriber.

Service interruptions

  1. Vodacom shall endeavour to limit service interruptions to the Vodacom Fibre Broadband Services, and Vodacom shall use its reasonable commercial endeavours to avail its technical personnel for purposes of rectifying the service interruptions.
  2. Where a subscriber experiences service interruptions to their Vodacom Fibre Broadband Services, the subscriber must promptly notify Vodacom of the service interruption.
  3. Where upon reasonable investigation Vodacom determines that a service interruption to the Vodacom Fibre Broadband Services that a subscriber has experienced and reported emanates from a subscriber’s Customer Premises Equipment or related devices, Vodacom shall endeavour to rectify the service interruption remotely, failing which Vodacom may dispatch its technical personnel to attend to the service interruption at the subscriber’s premises.
  4. Where Vodacom determines that the service interruption is directly or indirectly attributable to the subscriber’s willful acts and/or omissions, negligence or gross recklessness, all costs that are incurred to rectify the service interruption shall be for the subscriber’s account.

Liability

  1. Vodacom accepts no liability for any loss or damage to the subscriber’s property or other related equipment arising out of the provision, installation or maintenance of the Vodacom Fibre Broadband Services and related products, except where such loss or damage to the property or equipment is caused due to the gross negligence of Vodacom or its agents. Vodacom accepts no liability for any loss or damage to the equipment of the subscriber arising out of the subscriber’s use of the subscriber equipment.
  2. Vodacom accepts no liability for any loss or damage arising out of the use of the Vodacom Fibre Broadband Services and related products, including loss or damage due to using the internet and/or transferring files and content.

Fair Usage Policy

  1. Vodacom reserves the right to enforce and give effect to a Fair Usage Policy for purposes of managing and moderating the usage of the Vodacom Fibre Broadband Electronic Communications Network, and to ensure that the functional integrity of the Electronic Communications Network renders acceptable levels of subscriber experience for all of our subscribers. The following specific conditions are applicable to the “Capped” Vodacom Fibre Broadband Services and “Uncapped” Vodacom Fibre Broadband Services:

64.1 Where a subscriber of the “Capped” Vodacom Fibre Broadband Services reaches the prescribed maximum download capacity (measurable in GB) within one calendar month of their fixed-term agreement, Vodacom reserves the right to reduce the transmission line-speed up to 2 Mbps for the remainder of the calendar month; and

64.2 Vodacom reserves the right to amend, vary and/or adjust the Fair Usage Policy from time to time for “Uncapped” Vodacom Fibre Broadband Services, including the right to manage, protect and preserve the functional integrity and security of the Vodacom Fibre Broadband Electronic Communications Network. Accordingly, Vodacom may take reasonable measures to optimize the efficacy and performance of the Vodacom Fibre Broadband electronic Communications Network for all Vodacom Fibre Broadband Services subscribers, including, where reasonably necessary, proactively control each subscriber’s bandwidth usage, transmission line-speed and overall functional experience of the Vodacom Fibre Broadband Services.

  1. Vodacom reserves the right to unilaterally terminate a fixed-term agreement with a subscriber that persistently breaches the Fair Usage Policy. A subscriber shall be deemed to have persistently breached the Fair Usage Policy where such subscriber receives 4 or more breach notices within the same calendar month.

Non-payment of Charges

  1. Vodacom reserves the right to temporarily suspend the provision of the Vodacom Fibre Broadband Services in the event that a subscriber fails, for whatever reason, to tender payment for the invoiced amount that is due and payable. In the event that the suspension persists for a duration of more than 2 consecutive calendar months, Vodacom reserves the right to terminate the fixed-term agreements, whereafter the provision relating to the early termination of fixed-term agreements set-out in clauses 69 to 74 shall be applicable.
  2. In the event that a subscriber rectifies the causes for their temporary suspension, Vodacom reserves the right to charge the subscriber a reconnection charge.
  3. In the event of a termination or cancellation of a fixed-term agreement, any unused allocations of data, voice minutes or other services shall not transferable, and will be forfeited by the subscriber.

Early Termination of an Agreement after the installation of Customer Premises Equipment

  1. Should a subscriber wish to terminate a fixed-term agreement prior to the expiration of its initial period, the subscriber must provide Vodacom with at least one (1) calendar month prior written notice that sets-out, amongst others, the termination date of the fixed-term agreement.
  2. Vodacom reserves the right to impose an early termination charge for the early termination of a fixed-term agreement prior to the expiration of same. The early termination charge shall be equivalent to the value of the remaining monthly subscription charges that would have been due and payable for the remainder of a 24-month fixed-term agreement or a 12-month fixed-term agreement; except for subscribers on a month-to-month fixed term agreement, the early termination charge shall be the equivalent of the cost for the Customer Equipment Premises, Installation and activation charges for the Optical Network Terminal equipment that are calculable over a notional 12-month period.
  3. Subscribers that elect to terminate their fixed-term agreements prior to the expiration of the initial period shall be liable for the charges related to the Customer Premises Equipment, the Monthly Subscription Charges and any other related charges and fees that Vodacom has paid to the relevant 3rd Party Licensee Network Service Provider, including, but limited to the following:

71.1 Customer Premises Equipment and related devices;

71.2 Vodacom Fibre Broadband Services Monthly Subscription Charges;

71.3 Installation charges for Optical Network Terminal equipment; and

71.4. Any service activation charges.

Early termination charge for Monthly Subscription Charges

  1. The early termination charge for the monthly subscription charges that is applicable for a 24-month fixed-term agreement and a 12-month fixed-term agreement shall be equivalent to the remainder of the monthly subscription charges that would have been due and payable by the subscriber.

Example: A subscriber on a 24-month fixed-term agreement that elects to terminate same in the 12th month shall be liable for the monthly subscription charges for the remaining 12 months of the 24-month fixed-term agreement. Accordingly, this early termination charge shall be calculable as follows:

24 months – 12 months = 12 months x Monthly Subscription Charges.

Early termination charge for Optical Network Terminal equipment installations

  1. The early termination charge for the installation and activation of the Optimal Network Terminal equipment that is applicable for a 24-month fixed-term agreement and a 12-month fixed-term agreement shall be equivalent to the pro-rata costs incurred by Vodacom and payable to the 3rd Party Licensee Network Provider for such installation and for the remainder of the relevant fixed-term agreement, except in respect of month-to-month fixed term agreements, this early termination charge shall be calculable on a pro-rata basis in respect of the costs associated with the Customer Premises Equipment, the installation and activation of the Optical Network Terminal equipment for the remainder of a notional initial 12 months.

Example No.1: A subscriber on a 24-month fixed-term agreement that elects to terminate same in the 12th month shall be liable for the pro-rata costs associated with the installation and activation of the Optical Network Terminal equipment that are payable by Vodacom (on behalf of the subscriber) to the relevant 3rd Party Licensee Network Provider for the remainder of the 12 months of the 24-month fixed-term agreement. Accordingly, this early termination charge shall be calculable as follows:

24 months – 12 months x installation and activation charges ÷ 24.

Example No. 2: A subscriber on a month-to-month fixed-term agreement that elects to terminate same in the 6th month shall be liable for the pro-rata costs associated with the Customer Premises Equipment, the installation and activation of the Optical Network Terminal equipment that are payable by Vodacom (on behalf of the subscriber) to the relevant 3rd Party Licensee Network Provider for the remainder of the 6 months of a notional 12-month fixed-term agreement. Accordingly, this early termination charge shall be calculable as follows:

Month-to-month fixed term agreement (6th active subscription month) – 6 months x installation and activation charges ÷ 12.

  1. All early termination charges shall be set-out in the subscriber’s last invoice, and the subscriber must tender payment for all outstanding amounts within 30 calendar days from the issuance of the last invoice.

Cancellation of orders prior to the installation of Customer Premises Equipment and related devices

  1. In the event that a subscriber cancels an order for the installation and activation of Vodacom Fibre Broadband Services prior to the installation of the Optical Network Terminal equipment at the subscriber’s residential premises by Vodacom or a 3rd Party Licensee Network Provider, the subscriber shall not be liable for the installation fee of the Optical Network Terminal equipment.
  2. In the event that a subscriber cancels an order for the installation and activation of Vodacom Fibre Broadband Services after the installation of the Optical Network Terminal equipment at the subscriber’s residential premises by Vodacom or a 3rd Party Licensee Network Provider, the subscriber shall be liable to pay Vodacom or the 3rd Party Licensee Network Provider for the installation fee of the Optical Network Terminal equipment.

Cancellation of orders after the delivery of Customer Premises Equipment and related devices

  1. Without derogating from the operation of clauses 75 and76, in the event that a subscriber cancels an order for the installation and activation of Vodacom Fibre Broadband Services after having taken delivery and possession of Customer Premises Equipment and related devices, the subscriber shall within 7 (seven) days of the order cancellation:

77.1 return the Customer Premises Equipment to Vodacom, free of any defect, destruction or damage thereto, or

77.2 be liable to pay Vodacom the full cost of the Customer Premises Equipment and related devices at a minimum amount of R 1500.00 (one thousand five hundred Rands).

  1. For the avoidance of doubt, Vodacom reserves the right to determine whether the subscriber is liable for the full cost of the Customer Premises Equipment where same has been returned to Vodacom with any defects, destruction and/or damage

Cooling-off period

  1. A customer is entitled to cancel without penalty any related credit agreement for the supply-
    • of goods or services within five days after the date of installation and activation of Vodacom Fibre Broadband Services, after having taken delivery and possession of Customer Premises Equipment and related devices, without derogating from the operation of clauses 77 and78.
  • in the event that the customer cancels the Vodacom Fibre Broadband services after the 5-day period has elapsed, prior to a customer exercising a right referred to in subsection 79.1, the customer will be liable for payment of the Balance of Contract (BOC), as referred to in clause 71.

Upgrades and Migrations

  1. The subscriber may migrate to any other Vodacom Fibre Broadband Services subscription plan by contacting one of the subscriber touch points and submitting the request.
  2. The request to migrate shall be subject to the subscriber’s current subscription plan and the contemplated subscription plan that the subscriber wishes to migrate to.
  3. Vodacom may in certain instances have specific migration rules for specific subscription plans which may restrict migrations. For the avoidance of doubt, where a subscriber has subscribed to on a promotional offer, such a subscriber shall not be permitted to migrate away from the promotional offer to an alternative another promotional offer.

Subscribe Moves and Relocations

  1. Where a subscriber wishes to move of relocate from their residential premises from which the Vodacom Fibre Broadband Services are rendered, the following shall specific conditions shall apply:

83.1 All moves and relocations are subject to one (1) calendar month prior written notice;

83.2 Moves will be allowed subject to a feasibility study on whether the Vodacom Fibre Broadband Services may be provisioned at the new location; and

83.3 Any additional costs that are incidental to the provisioning of the Vodacom Fibre Broadband Services at a new location will be charged to the subscriber with prior approval.

  1. Where a subscriber re-locates to a geographic area within which Vodacom does not render Vodacom Fibre Broadband Services, the subscriber shall be entitled to terminate their fixed-term agreement. The subscriber shall be liable for the applicable and relevant early termination charges as set-out in clauses 70 to 74.
  2. Where a subscriber re-locates to a geographic area within which Vodacom renders Vodacom Fibre Broadband Services, should the subscriber wish to continue receiving Vodacom Fibre Broadband Services, they shall be required to terminate their existing fixed-term agreement and subsequently enter into a new fixed-term agreement. For the avoidance of doubt, should the subscriber elect to terminate their Vodacom Fibre Broadband Services fixed-term agreement notwithstanding the availability of Vodacom Fibre Broadband Services within their relocated geographic area, the subscriber shall be liable for the applicable and relevant early termination charges as set-out in clauses 70 to 74.

Vodacom Fibre Broadband Fixed Voice Services

  1. The rendering of the Vodacom Fibre Broadband Services Fixed Voice Services is dependent upon the prior installation and activation of the Vodacom Fibre Broadband Services.
  2. Upon the activation of the Vodacom Fibre Broadband Fixed Voice Services, a subscriber shall be allocated a non-geographic fixed telephone number.
  3. Should a subscriber wish to port an existing geographical fixed telephone number for purposes of activating the Vodacom Fibre Broadband Fixed Services, Vodacom may facilitate such porting on behalf of a subscriber.
  4. The charges for all national on-net voice calls (Vodacom Fibre Broadband Fixed Voice Services to Vodacom Fixed Voice Services and Vodacom Fixed Voice Services to Vodacom Mobile Services) and off-net voice calls (Vodacom Fixed Voice Services to any Licensee) shall be deducted from a subscriber’s Vodacom Fibre Broadband Fixed Voice Services subscription, or charged at the default out-of-bundle charges where a subscriber’s Vodacom Fibre Broadband Fixed Voice subscription is depleted.
  5. The Vodacom Fibre Broadband Fixed Voice Services order of consumption is based on the expiry date of the voice minutes. The order of consumption prioritization for Vodacom Fibre Broadband Fixed Voice Services is determined on the earliest of the expiry date(s) for the relevant voice minutes. For the avoidance of doubt, the voice minutes that expires on the earliest date shall be those voice minutes that shall be consumed first in the order of priority.
  6. The charges for all voice calls to international destinations shall be charged at the prevailing charges for Vodacom international calling charges.

Vodacom Fibre Broadband Promotional Offers

  1. Vodacom shall, from time to time, make available promotional offers in respect of the Vodacom Fibre Broadband Services, and the duration of these promotional offers shall be set-out in the relevant promotional offer.
  2. These terms and conditions shall operate and apply in conjunction with any other additional and/or specific terms and conditions that relate to the promotional offers, and Vodacom reserves the right to terminate the operation of any promotional offer at any time prior to its expiration and without tendering any reasons for the discontinuation of such promotional offers.
  3. Where an eligible subscriber signs-up to a specific promotional offer, such subscriber may not subsequently sign-up to another promotional offer and migrate their Vodacom Fibre Broadband Services to such a promotional offer prior to the expiration of the initial promotional offer.
  4. In the event that a subscriber terminates their subscription to a promotional offer prior to the expiration of the term of the promotional offer, such early termination may include the payment of early termination charges.

Vodacom Fibre Broadband Services subscriber usage notifications

  1. Throughout the course of a subscriber’s usage and consumption of “Capped” Vodacom Fibre Broadband Services, Vodacom shall notify subscribers, via-email, of their respective usage patterns through usage notifications which shall, amongst others, set-out the balance of the available “Capped” data allocation on a monthly basis. The subscriber usage notifications for “Capped” Vodacom Fibre Broadband Services shall be sent to subscribers at the following usage intervals:

96.1 50% of depleted monthly data allocation;

96.2 80% of depleted monthly data allocation; and

96.3 100% of depleted monthly data allocation.

  1. Upon the depletion of a subscriber’s monthly data allocation, the subscriber’s transmission line-speed shall be reduced to 2 Mbps until the subscriber either purchases a Top up Bundle, or has data transferred to them from another Vodacom Fibre Broadband Services subscriber (subject to the data transfer rules set-out herein), whereafter the transmission line-speed shall be restored accordingly.

“Capped” Vodacom Fibre Broadband Services data carry -over rules

  1. Vodacom Fibre Broadband Services subscribers are permitted, upon request (and free of charge), to carry-over their monthly data allocation that remains unused as of at least 7 (seven) days prior to the expiration of a monthly billing cycle, and for this carried-over data allocation to be added to the subscriber’s forthcoming monthly data allocation. For the avoidance of doubt, data allocation in respect of Vodacom Fibre Broadband Top-Up Services may not be carried-over.
  2. To effect a data allocation carry-over, subscribers may contact the subscriber support center upon each occasion that a subscriber wishes to effect same, and the minimum allocated volume of data that a subscriber may carry-over is 251 MB.
  3. The carried-over data allocation that remains unused within the subsequent monthly billing cycle shall be forfeited by the subscriber, and the subscriber shall not be entitled to any compensation or further carry-over.
  4. The carry-over of a subscriber’s unused data allocation is permitted and shall only be effected in respect of the same active Vodacom Fibre Broadband Services account. For the avoidance of doubt, no data allocation carry-over shall be permitted between different Vodacom Fibre Broadband Services accounts.
  5. The order of consumption prioritization for carried-over Vodacom Fibre Broadband Services data allocation is determined on the earliest of the expiry date(s) for the carried-over data allocation. For the avoidance of doubt, the carried-over data allocation that expires on the earliest date shall be the carried-over data allocation that shall be consumed first in the order of priority.
  6. Vodacom Fibre Broadband Fixed Voice Services voice minutes may be caried-over for a maximum of 3 (three) monthly billing cycles.

Transfer of “Capped” Vodacom Fibre Broadband Services data allocation

  1. Vodacom Fibre Broadband Services subscribers are permitted, upon request (and free of charge), to transfer their monthly data allocation that remains unused as of at least 7 (seven) days prior to the expiration of a monthly billing cycle, and for this transferred data allocation to be added to another Vodacom Fibre Broadband Services subscriber’s active account and to that subscriber’s forthcoming monthly data allocation. For the avoidance of doubt, data allocation in respect of Vodacom Fibre Broadband Top-Up Services may not be carried-over.
  2. To effect the transfer of a data allocation, subscribers may contact the subscriber support center upon each occasion that a subscriber wishes to effect same, and the minimum allocated volume of data that a subscriber may transfer is 251 MB.
  3. A subscriber is permitted to transfer its own unused carried-over data allocation to another Vodacom Fibre Broadband Services subscriber prior to the expiration of same, and all data allocations that are carried-over and/or transferred retain their initial period of validity.
  4. The order of consumption prioritization for transferred Vodacom Fibre Broadband Services data allocation is determined on the earliest of the expiry date(s) for the transferred data allocation. For the avoidance of doubt, the transferred data allocation that expires on the earliest date shall be the transferred data allocation that shall be consumed first in the order of priority
  5. In the event that a subscriber furnishes Vodacom with notice of their intention to terminate a fixed-term agreement, all unused allocations of data, voice minutes or any other services shall not be transferable to another subscriber and shall be forfeited.

Vodacom Fibre Broadband subscription services migration

  1. Where a subscriber wishes to migrate their current Vodacom Fibre Broadband Services monthly subscription services to a different monthly subscription service in circumstances where the monthly charges for the former are lower relative to the latter’s monthly charges, such migration shall be deemed to be an Upward Migration.
  2. Where a subscriber wishes to migrate their current Vodacom Fibre Broadband Services monthly subscription services to a different monthly subscription service in circumstances where the monthly charges for the former are higher relative to the latter’s monthly charges, such migration shall be deemed to be a Downward Migration.
  3. The migration of a subscriber’s transmission line-speed may attract a once-off fee in terms of the product catalogue that is available at: https://help.vodacom.co.za/personal/subtopics/61/Vodacom-Fibre/5475/Vodacom-Fibre-Pricing
  4. The migration of a subscriber’s fixed-term agreement to a different fixed-term duration may attract a once-off service activation fee in terms of the product catalogue available at: https://help.vodacom.co.za/personal/subtopics/61/Vodacom-Fibre/5475/Vodacom-Fibre-Pricing
  5. All unused data allocations, Vodacom Fibre Broadband Fixed voice minutes or any other related additional services shall be forfeited in the event that a subscriber migrates their Vodacom Fibre Broadband Services monthly subscription. For the avoidance of doubt, the carry-over and data allocation transfer rules set-out above do not apply to the migration of a subscriber’s Vodacom Fibre Broadband Services monthly subscription.

Subscriber complaints handling process

  1. Vodacom shall endeavour to resolve all subscriber related service interruptions or complaints timeously.
  2. Where a subscriber wishes to raise a complaint with Vodacom in respect of their Vodacom Fibre Broadband Services, such complaint may be conveyed to Vodacom by contacting our Contact Centre on 082 1904 and during the following period:

06:00 – 22:00, seven days a week.

  1. Where a subscriber, after having contacted the Vodacom Contact Centre, is of the view that its complaint was unsatisfactorily addressed, the subscriber may request a contact service consultant to escalate their complaint to the Contact Centre Manager, or an authorized delegated representative. Upon receipt of the subscriber’s escalation, Vodacom shall acknowledge receipt of the escalated complaint within 48 (forty-eight) hours and allocate a reference number to the complaint that shall be conveyed to the subscriber telephonically, via text, or email.
  2. Upon receipt of the escalated complaint, Vodacom shall endeavour to investigate same and revert to the subscriber with the outcomes of the investigation within 14 (fourteen) business days. Where, based on the nature of the subscriber’s complaint Vodacom is required to engage with other 3rd parties as part of its investigation, Vodacom shall endeavour to timeously inform the subscriber, and Vodacom’s reversion with the outcomes of the investigation may be longer than 14 (fourteen) days.
  3. Where upon receipt of the outcomes of Vodacom’s investigation of its complaint a subscriber remains dissatisfied with the resolution of an escalated complaint, the subscriber may thereafter request that a Contact Centre Manager escalate their complaint to the Vodacom Fibre Broadband FTTH Escalations for further investigation. The subscriber shall then be furnished with a Service Request Reference number and that shall be used in all further correspondence with the subscriber.
  4. lastly, should the subscriber remain unsatisfied with Vodacom’s overall endeavour to resolve its complaint, the subscriber my approach the Independent Communications Authority of South Africa through the following means:

https://www.icasa.org.za/pages/consumer-complaints

Email: consumer@icasa.org.za

Fax: 012 568 3444

Postal address:

Private Bag X10

Highveld Park

0169

Physical address:

350 Witch-Hazel Ave

Eco-Park Estate

Centurion

0144

Processing and Disclosure of Personal Information

  1. You acknowledge and accept that the provision of and use of the Services requires Vodacom to process your Personal Information. You agree to be bound by the Vodacom Privacy Policy (“Privacy Policy”) which is incorporated into these Vodacom Fibre Broadband Services terms and conditions. Our Privacy Policy sets out how amongst other things we and Vodacom Group Limited companies may collect, use and share your personal information and how we protect your privacy when you use our products and services. You will find the latest Privacy Policy on our website at https://www.vodacom.co.za/vodacom/privacy-policy/terms?icmp=Home/Footer/PrivacyPolicy
  2. You acknowledge that Vodacom may, to the extent permitted by law, process, receive, share or disclose your Personal Information including without limitation, documents, detailed call records, internet usage sessions, credit profile information and/or any other credit information with, from or to –

121.1 Companies in the Vodacom Group Limited and Vodafone Group (and any of Vodacom’s shareholders, related entities, suppliers, agents or professional advisors for reporting, accounting, product supply and service and/or auditing purposes);

121.2 Any company within the Vodacom Group Limited or Vodafone Group for any purpose connected with the Vodacom Fibre Broadband Services. This includes without limitation Vodacom Financial Services (Pty) Limited, Vodacom Payment Services (Pty) Limited and Vodacom Insurance companies;

121.3 Where applicable and necessary, credit reference, fraud prevention or business scoring agencies, or other credit scoring agencies or any debt collection agencies or debt recovery organisations or any party entitled thereto upon lawful request;

121.4 Any law enforcement agencies, a court or other competent authority that is authorised by statute to request the information and that requires the information for the prevention or investigation of criminal activities or for the investigation or institution of any criminal or civil proceedings or for any other reason, if we have to, or are authorised to by law;

121.5 Companies, third party service providers and individuals who are engaged to perform services for, on behalf of Vodacom (Pty) Limited including vendors, suppliers, agents, trade partners, dealers, franchisees. These services or products may include amongst other things sale and distribution of products and services; creation, development and marketing of products and services; cloud services, roaming services, network management and performance services; marketing or call centre services; conducting surveys; running and managing competitions and for marketing purposes;

121.6 Emergency services (if you make an emergency call), including your approximate location.

  1. Vodacom may also need to transfer your Personal Information to other Vodafone Group Limited or Vodacom Group Limited companies or service providers in countries outside South Africa, where systems or services or products in respect of the Vodacom Fibre Broadband Services or products provided to you are hosted outside South Africa, in which case we will fully comply with applicable data protection legislation.
  2. Despite any part of this Agreement that may indicate otherwise, Vodacom shall, if permitted by law, be entitled to utilise your detailed call records and internet sessions for any lawful purpose including but not limited to tracing and/or collection purposes.
  3. By continuing to use the Vodacom Fibre Broadband Services you confirm that you have read and understood our Privacy Policy.

Marketing

  1. As a subscriber, we will contact you to keep you informed about new and existing products and services, competitions, prize draws and other promotions and we may use your personal information to run those competitions, prize draw, events and promotions, only to the extent that you have not, at any stage, objected to receiving such marketing communications. We may also, with your consent, send you newsletters or white papers and occasionally invite you to participate in market research. We tailor these messages based on the products and services you’ve bought from us in the past and we will only provide you with marketing content regarding our own products and services that are similar to or related to the products and services previously provided to you.
  2. If you have given your permission, we will also contact you to let you know about products and services of Vodacom Group Limited companies, products and services and those of other companies which we think may interest you.
  3. There are various ways that we may do this, including by email, post, phone, text, picture message, social media applications or notifications through our apps.
  4. You can control your marketing permissions and the personal information we use to tailor these communications at any time. The various ways to do this are set out below:

128.1 marketing preferences page, found under your My Vodacom account settings;

128.2 Contact our customer services team at 082 1904 or 0821904@vodacom.co.za;

128.3 Click the link at the end of a marketing email, text, or picture message to unsubscribe from that channel;

128.4 Tell the customer care agent if you receive a marketing call; or

128.5 Disable push notification messages, including marketing messages, at any time in our apps by changing the notification settings on your device or by uninstalling the app.

  1. You hereby consent to the dispatch or transmission by Vodacom of all and any necessary communications in terms of the Electronic Communications and Transactions Act 25 of 2002 or subsequently enacted and relevant legislation. You are entitled to inform Vodacom if you do not wish to receive any communications for purposes of direct marketing and in this instance, Vodacom will desist from circulating any further such material to you.

Home Internet LTE & 5G with Fair Usage Policy (FUP) Terms and Conditions

Vodacom Standard Terms

  1. Vodacom reserves the right to suspend your service in the event that we suspect that you in any way abuse the service or if you use devices that are not compliant with ICASA specifications to access the services.
  2. Vodacom reserves the right to amend these terms and conditions and where such change is material Vodacom shall provide you with reasonable prior written notice before implementing such change.
  3. You may access the Home Internet data service (the “Service”) via the Top Up payment type.
  4. The Service will only be available on a 24-month or 36-month contract.
  5. You will be billed on a monthly basis for the total subscription amount for the Service, including device costs if applicable, as well as any other Value Added Services (“VAS”), bundle purchases or out of bundle usage.
  6. After your contract period for the Services has expired, your contract will continue on a month-to-month basis.
  7. You may terminate your Service during the initial contract period or the renewal/upgrade period by giving Vodacom at least 20 (twenty) business days’ notice in writing. Early cancellation will be subject to a payment penalty determined by Vodacom (the “Cancellation Fee”). Vodacom may charge you up to 75% of the balance of the outstanding Service fees (the “Balance”) as the Cancellation Fee. The Balance is determined as follows: the monthly subscription amount times by the remaining months of the contract. Upon early cancellation of the Service, you will also have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services in addition to the Cancellation Fee.
  8. If you choose to cancel your Service between the 1st and the 3rd of the month the cancellation will only be effective at the end of that particular month. If you choose to cancel your Service after the 3rd of the month, the cancellation will pend to the end of the following month. You will retain your Fair Usage Policy (FUP) until the Service cancellation is effective.
  9. You are able to do a SIM swap.

Home Internet Contract Devices

  1. This Service can be offered in 3 variations: as SIM only, bundled with 4G router or bundled with 5G router. It is the customer choice to select the deal that is preferable to their needs.
  2. If you select the SIM only tariff, the Service’s SIM card will only work in the Vodacom issued router or a Vodacom approved home router. You can check the list of approved home routers here: Home Internet Approved Routers | Vodacom. The responsibility to use a compatible and approved home router lies solely on the customer.
  3. If you select a SIM only tariff but choose to use your own compatible home router then, any warranty, guarantee, customer support and service and/or education pertaining to this router will not be offered to you and/or covered from Vodacom.
  4. The Service is only compatible with approved home routers that are part of the predefined list. Therefore, it is not compatible and will not work with mobile phones, dongles and/or MiFi routers.

Contract Activation and Use

  1. You can activate the Service regardless of if your location has sufficient LTE coverage and capacity. However, you can check the LTE coverage in your area on: Home Internet (vodacom.co.za).

C2 General

  1. When you use the Service, you have to insert the SIM card into an approved home router or the bundled home router.
  2. Your access to the Vodacom network is dependent on whether you use the Service in an LTE or 5G coverage area and on the router’s ability to connect to Vodacom’s LTE or 5G network.
  3. This Service does fall back on to 3G and/or 2G technology. However, the responsibility will lie solely on the customer to ensure that their area of use has sufficient LTE or 5G coverage.
  4. You are able to change the location in which you access the Service at any time, provided that the location in which you are based and/or changing to is an LTE or 5G coverage area. If your new location does not have sufficient LTE or 5G coverage and capacity, then you may have to cancel your Service and incur the Cancellation Fees. The responsibility will lie solely on the customer to ensure that their area of use has sufficient LTE or 5G coverage.
  5. There is a FUP (Fair Usage Policy) applicable on all Home Internet price plans. The Service’s FUP will be allocated monthly, however, it cannot be carried over to another month.
  6. The Service’s full monthly fair usage policy (FUP) will be issued and applied on the 1st of every subsequent calendar month going forward until the contract term expires. The full cost of the respective tariff will be due and deducted.
  7. If you activate the Home Internet service in the middle of a calendar month, the Service’s full monthly fair usage policy (FUP) will apply whilst the Service’s bill will be pro-rated for the remainder of the month.
  8. Each Home Internet price plan has specific speed limiting applicable on upload and download speeds. Vodacom cannot be held liable to specific upload and download speeds as this is dependent on the location where the Service is being accessed.
  9. Once the monthly FUP has been reached, as per your respective price plan, data usage will no longer continue. To continue data usage, you would need to purchase a 100GB or 200GB bundle.

Table 1: Fair Usage Policy on Home Internet plans Price Plan

Fair Usage Policy

10Mbps price plan

Speeds up to 10Mbps for usage from 0-200GB

20Mbps price plan

Speeds up to 20Mbps for usage from 0-400GB

30Mbps price plan

Speeds up to 30Mbps for usage from 0-600GB

50Mbps price plan

Speeds up to 50Mbps for usage from 0-1TB

100Mbps price plan

Speeds up to 100Mbps for usage from 0-2TB

Ts and Cs-Eco rating

The Eco Rating score is a number used to indicate the environmental performance of mobile phones and is based on an objective assessment of both life cycle and environmental impact indicators.

The highest possible score is 100 for maximum environmental performance. So, the closer the score is to 100 the better is the environmental performance of the device. This indicator can be used as a guideline when purchasing devices with the lowest impact to the environment.

The Eco Rating label will also present five other assessments, covering 1) extraction of raw materials and production, 2) packaging and 3) transport, through to 4) durability during use and 5) how effectively the device can be recycled at the end of its life:

The following devices have an eco rating listed:

DEVICE

RATING

Redmi 9T

58

Redmi 9T

58

Galaxy Z Fold2 5G

70

Galaxy Z Fold2 5G

70

Galaxy Z Flip

81

Galaxy Z Flip

81

Galaxy S21+ 5G

79

Galaxy S21+ 5G

79

Galaxy S21+ 5G

79

Galaxy S21 Ultra 5G

80

Galaxy S21 Ultra 5G

80

Galaxy S21 5G

85

Galaxy S21 5G

85

Galaxy S21 5G

85

Galaxy S21 5G

85

Galaxy S20 FE

83

Galaxy S20 FE

83

Galaxy S20 FE

83

Galaxy S20 FE

83

Galaxy A52

84

Galaxy A52

84

Galaxy A32 5G

78

Galaxy A32 5G

78

Galaxy A02s

77

Galaxy A02s

77

Galaxy A02s

77

Galaxy A02s

77

Galaxy A12

81

Galaxy A12

81

Galaxy A12

81

Galaxy A12

81

OPPO A15

79

OPPO A15

79

OPPO A15

79

OPPO A15

79

OPPO A15

79

Mate40 Pro 5G

61

Mate40 Pro 5G

61

Galaxy A71

 

Galaxy A71

78

S62 Pro

69

P SMART 2021

70

P SMART 2021

70

P SMART 2021

70

P SMART 2021

70

P SMART 2021

70

Xcover 4s

80

Galaxy A21s

78

Galaxy A21s

78

Galaxy A21s

78

Galaxy A21s

78

Redmi 9A

35

Redmi 9A

35

Huawei P40 Pro

65

Huawei P40 Pro

65

Redmi Note 9 Pro

77

Samsung S20 FE

77

Samsung S20 FE

77

Samsung S20 FE

77

Samsung S20 FE

77

Nokia 8.3

60

P30 lite

79

LG K41s

50

LG K61

57

OPPO A72

79

OPPO A72

79

LG Velvet

59

LG Velvet

59

Samsung A51

77

Samsung A51

77

Huawei P40 lite  5G

79

Huawei P40 lite  5G

79

Huawei P40 lite

79

Huawei P40 lite

79

Huawei P40 lite

79

Huawei P40 lite

79

Huawei P40 lite

79

Huawei P40

69

Huawei P40

69

Galaxy S20+

75

Galaxy S20+

75

Note 20 Ultra

68

Note 20 Ultra

68

Note 20 Ultra

68

Redmi note 10 5G

72

Samsung Flip 3

78

Nokia G50

68

Samsung A52s

84

Huawei Nova 9

71

Xioami 11T Pro

69

Redmi Note 11

83

Samsung A53

77

Samsung A33

76

Samsung A03

78

Samsung A90

77

Samsung S22 Plus

78

Samsung S22

79

Samsung S21 FE 5G

80

Samsung A13

82

Redmi 10

70

Honor x7

81

Honor x8

84

OPPO Reno 7

81

Mate50 Pro

76

Honor Magic 5 Pro

65

Redmi 12C

76

Redmi note 12

69

Xiaomi 13 lite

69

Nova 10

76

Nova 10 SE

81

Nova Y90

79

Nova Y61

81

Honor 70 Lite

72

Nokia C22

64

Oppo A17

79

Note 12 Pro

78

Note 12 Pro +

71

Redmi A2

72

Oppo A78

62

Oppo Find N2 Flip

55

Honor Magi

81

Redmi Note 11Pro

75

Redmi 10C

62

Xiaomi 12T Pro

74

Buy a smartphone and get value back in data

Promotional Terms and Conditions


A customer will be sent a message every 30 days to satisfy a recharge criterion, if the customer meets the recharge criteria within that 30-day period, they will qualify for the promotional allocation or else the allocation for that period is forfeited. Customers on month 1 need to opt-in and are subject to receive the promotional proposition without a recharge criterion. Customers will have 90 days from day of activation to opt-in to the campaign, failure to do so will result in the forfeiting of the promotional data.
When customers forfeit a month due to not meeting the recharge criteria this does not extend to the 6 months of the campaign.
Duration
1. The Vodacom Buy and Get smartphone retail campaign (the “Promotion”) will run from 1 October 2023 – 31 March 2024 (both days inclusive) (the “Promotion Period”).
2. The duration of the Promotion may be extended or curtailed at the discretion of Vodacom.
Eligibility
3. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.
4. Customers must –
a. purchase and activate a new device and MSISDN; and
b. monthly recharge of R29 pm.
5. All participating customers must meet the above-mentioned criteria
Valid Entry
6. New Vodacom prepaid customers (excluding Community Service and SIGI customers) can participate in the Promotion, excluding Post-paid and Hybrid/Top-Up customers (New) (the “Qualifying Vodacom Customers”).
7. Qualifying Vodacom customers purchasing a new and qualifying Vodacom issued device (the “Qualifying Device”) during the Promotion Period from a participating Vodacom Franchise or National Chain store (the “Participating Stores”) will be eligible to qualify for monthly data allocation.
8. Qualifying Vodacom Customers must recharge with a once off value of R29 or more every 30 days, for a period of 6 months to redeem the free allocation each month (30 days).
9. The recharge criteria will reset every 30 days from date of activation of the promotion/campaign.
10. Each month (30-day period) will be evaluated independently and missing the recharge criteria in one month will not impact the recharge criteria of any other month (i.e., consecutive months are not mandatory).
11. A Qualifying Device can only enter the promotion/campaign once.
C2 General
12. When a qualifying customer with a qualifying device successfully achieves the recharge criteria, they will be allocated the following bundle that month:
a. For 3G devices: 1GB bundle once-off valid for 7 days;
b. For 4G /5G devices: 4GB bundle once-off valid for 7 days.
13. An additional allocation of YouTube data will be allocated upon achieving the recharge criteria and will be allocated as follows for that month:
a. For 3G devices: 500MB YouTube bundle once-off valid for 7 days;
b. For 4G devices: 1GB YouTube bundle once-off valid for 7 days.
14. The above allocations will be made within 72hours of the recharge criteria being achieved.
15. The promotional allocations (see 8 and 9) have a 6-month recurring cycle as long as the recharge criteria for each 30-day period is achieved. That is, if customers recharge with R29 every 30 days they will receive their allocations every month for 6 months.
a. Month one’s allocation is subject customers Opt-in via SMS to 31118 with keyword “LevelUp”;
b. Customers have up to 90 days from the day of activating the qualifying Vodacom issued device (the “Qualifying Device”) with a new Vodacom Prepaid MSISDN (phone number) to opt into the campaign. Failure to do so will result in customers forfeiting the offer.
16. The promotional offer will only be activated if the qualifying Vodacom customer exclusively uses a new Vodacom Prepaid MSISDN (phone number) on the Qualifying Device purchased at a Participating Store.
17. The following applies for the data allocation:
a. This bundle is for local general data usage – international roaming is exclude;
b. All unused data will expire every day at midnight;
c. Each daily allocation is independent of previous or subsequent allocations;
d. There will be no carryover or rollover of unused data;
e. Data may not be transferred;
f. Data allocated will not carry a separate out of bundle rate and the standard out-of-bundle rate specific to the customer’s prepaid price plan will apply for any out-of-bundle usage.
18. The following applies for the YouTube data allocation:
a. This bundle is for local YouTube data usage – international roaming is excluded;
b. The above applies to YouTube app or in-browser usage;
c. All unused data will expire at midnight on the day of expiry;
d. Each allocation is independent of previous or subsequent allocations;
e. There will be no carryover or rollover of unused data.
19. Initiating a FreeChange to another prepaid price plan will not impact the promotion.
20. Migrating to top-up or postpaid will result in the removal from the promotion and forfeiture of any remaining allocations (including future months).
21. The Promotion is only valid in Participating Stores during the Promotional Period.
22. The duration of the Promotion may be extended or curtailed at the discretion of Vodacom.
23. In the event of a dispute in regard to any aspect of the Promotion and/or the Terms and Conditions thereof, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
C2 General
24. Neither Vodacom or any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from participation in the Promotion.
25. If Vodacom is required by law to alter or cancel any aspect of the Promotion or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Promotion being offered, with immediate effect and without notice. In such event all participants hereby waive any rights which they may have against the Vodacom and its associated companies, agents, contractors and/or sponsors.
26. All information relating to the Promotion which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
27. These terms and conditions must be read in conjunction with the standard Vodacom standard T&Cs.
28. Vodacom reserves the right to amend these terms and conditions and where such amendment is material, Vodacom will provide the customer with reasonable prior written notice prior to implementing such change.
Personal information
29. User data collected via the Promotion will not be used for any other purpose than for execution of the Promotion.
30. User data collected via entry for this Promotion will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
General
31. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).
32. In the event of a dispute in regard to any aspect of the Promotion and/or the Terms and Conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
33. Vodacom may refuse to allocate data if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected.
34. Vodacom and/or any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Promotion, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or
C2 General
sustained arising from either participation in the Promotion or from claiming the promotional allocation.
35. Vodacom is not liable for any technical failures affecting participation process of the Promotion. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in process of the Promotion.
36. Vodacom, its directors, employees, agents and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any promotional data allocation nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
37. If Vodacom is required by law to alter or cancel any aspect of the Promotion or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Promotion being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
38. All information relating to the Promotion which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
39. The Promotion is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively:
40. https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
41. Below are the Qualifying Devices under R4999: Description Network Tech (3G/4G/5G) once off YouTube Data valid for 7 days once-off Anytime Data valid for 7 days Hisense U605 Gold 8GB 3G SS NL (ANDROID GO) 3G 500MB 1GB Hisense U605 Gold 8GB 3G DS NL (ANDROID GO) 3G 500MB 1GB Hisense U963 Black 8GB DS NL (ANDROID GO) 4G 1GB 4GB Hisense U964 Black 16GB DS NL 4G 1GB 4GB Hisense U40 Navy Blue 16GB DS NL (ANDROID GO) 4G 1GB 4GB Hisense U60 Blue 16GB 4G DS 4G 1GB 4GB Hisense E32 Lite Blue 16GB 4G DS NL 4G 1GB 4GB Hisense E32 Pro Blue 32 GB DS NL 4G 1GB 4GB Hisense E60 Lite Black 64GB 4G DS 4G 1GB 4GB Hisense E60 Black 64GB 4G DS 4G 1GB 4GB Hisense Infinity H60 Lite Blue 128GB 4G SS 4G 1GB 4GB Honor X5 Black 32GB 4G DS
4G 1GB 4GB Honor X5 Ocean Blue 3GB 4G DS
4G 1GB 4GB Honor X5Plus Black 64GB DS 4G 1GB 4GB Honor X5Plus Cyan 64GB DS 4G 1GB 4GB Honor X6 Midnight Black 64GB 4G DS 4G 1GB 4GB Honor X6 Ocean Blue64GB 4G DS 4G 1GB 4GB
C2 General
Honor X6a Cyan Lake 128GB DS 4G 1GB 4GB Honor X6a Silver 128GB DS 4G 1GB 4GB Honor X7 Midnight Black 128GB 4G SS 4G 1GB 4GB Honor X7 Ocean Blue 128GB 4G SS 4G 1GB 4GB Huawei nova Y61 Midnight Black 64GB 4G DS 4G 1GB 4GB Huawei nova Y61 Mint Green 64GB 4G DS 4G 1GB 4GB Huawei nova Y61 Black 6/64GB 4G DS 4G 1GB 4GB Huawei nova Y61Green 6/64GB 4G DS 4G 1GB 4GB Huawei nova Y70 Midnight Black 64GB 4G DS 4G 1GB 4GB Huawei nova Y70 Crush Green 64GB 4G DS 4G 1GB 4GB Huawei nova Y70 Plus Midnight Black 128GB 4G DS 4G 1GB 4GB Huawei nova Y70 Plus Crystal Blue 128GB 4G DS 4G 1GB 4GB Huawei nova Y71 Black 128G 4G DS 4G 1GB 4GB Huawei nova Y71 Gold 128G 4G DS 4G 1GB 4GB Itel V41 Black 16GB 4G DS NL (ANDROID GO) 3G 500MB 1GB Itel V51 Black 8GB 4G DS NL (ANDROID GO) 4G 1GB 4GB Itel V51 Blue (1GB+8GB) DS NL (ANDROID GO) 4G 1GB 4GB Itel V51 Black 8GB DS NL (ANDROID GO) + SP 4G 1GB 4GB Itel V52 LTE Black 32GB 4G DS NL + SP 4G 1GB 4GB Itel A48 Green 16GB 4G DS NL (ANDROID GO) 4G 1GB 4GB Itel A48 Purple 16GB 4G DS NL (ANDROID GO) 4G 1GB 4GB itel A48 Green 32GB DS NL (ANDROID GO) 4G 1GB 4GB itel A48 Purple 32GB DS NL (ANDROID GO) 4G 1GB 4GB Itel Vision 1 Pro Cosmic Shine 32GB 4G DS NL (ANDROID GO) 4G 1GB 4GB Itel Vision 1 Pro Crystal Blue 32GB 4G DS NL (ANDROID GO) 4G 1GB 4GB Itel Vision 1 Pro Crystal Blue 32GB 4G DS NL (ANDROID GO) +SP 4G 1GB 4GB Itel A60 Black 32GB 4G DS 4G 1GB 4GB Itel A60 Blue 32GB 4G DS 4G 1GB 4GB Itel A05s Black 32G 4G DS NL 4G 1GB 4GB Itel A05s Green 32G 4G DS NL 4G 1GB 4GB Mobicel VIBE Cyan Blue 8GB 3G DS NL
3G 500MB 1GB Mobicel Neo 5″ LTE Gold 8GB 4G SS NL (ANDROID GO) 4G 1GB 4GB Mobicel Neo Gold 8GB 4G SS NL PHF (ANDROID GO) 4G 1GB 4GB Mobicel Neo Plus Blue 8GB 4G DS NL (ANDROID GO) 4G 1GB 4GB Mobicel Neo Plus Blue DS NL 8GB PHF 4G 1GB 4GB Mobicel MX2 Green DS NL 8GB 3G
3G 500MB 1GB Mobicel Epic Blue 32GB 4G DS NL (ANDROID GO) 4G 1GB 4GB Mobicel PX10 Blue Grey 32GB 3G DS NL 3G 500MB 1GB Mobicel Q10 Blue 32GB 4G DS 4G 1GB 4GB Mobicel X1 Aqua Blue 16GB 4G 4G 1GB 4GB Mobicel Epic Pro Blue 32GB 4G DS NL (ANDROID GO) 4G 1GB 4GB Mobicel RX17 Blue 32GB 3G DS NL 3G 500MB 1GB
C2 General
Mobicel LEGEND MAX Green 32GB 4G DS NL (ANDROID GO) 4G 1GB 4GB Nokia C1 2E Blue 16GB 3G DS (ANDROID GO) 3G 500MB 1GB Nokia C1 2E Blue 16GB 3G DS NL (ANDROID GO) 3G 500MB 1GB Nokia C2 2E Blue 32GB 4G DS NL (ANDROID GO) 4G 1GB 4GB Nokia 02-4G Charcoal 32GB DS NL 4G 1GB 4GB Nokia C20 Sand 16GB 4G DS NL (ANDROID GO) 4G 1GB 4GB Nokia 120-4G Charcoal 64GB 4G DS NL 4G 1GB 4GB Nokia 1.3 MM Charcoal 16GB 4G DS 4G 1GB 4GB Nokia C21 Blue16GB 4G DS (ANDROID GO) 4G 1GB 4GB Nokia C22 Charcoal 64GB 4G DS 4G 1GB 4GB Nokia C21 Plus Blue 32GB 4G DS (ANDROID GO) 4G 1GB 4GB Nokia C30 Green 32GB 4G DS (ANDROID GO) 4G 1GB 4GB OPPO A16s Pearl Blue 64GB 4G DS 4G 1GB 4GB OPPO A17k Navy Blue 64GB 4G DS 4G 1GB 4GB OPPO A17k Blue 64GB 4G DS 4G 1GB 4GB OPPO A57 Glowing Black 64GB 4G DS 4G 1GB 4GB OPPO A57 Glowing Green 64GB 4G DS 4G 1GB 4GB Samsung Galaxy-A3 Core Blue 16GB 4G DS NL 4G 1GB 4GB Samsung Galaxy A03-Core Green 32GB DS NL 4G 1GB 4GB Samsung Galaxy A03-Core Black 32GB DS NL 4G 1GB 4GB Samsung Galaxy A03 Black 32GB DS NL 4G 1GB 4GB Samsung Galaxy A03 Blue 32GB DS NL 4G 1GB 4GB Samsung Galaxy A04e Black 32GB 4G DS NL 4G 1GB 4GB Samsung Galaxy A04e Blue 32GB 4G DS NL 4G 1GB 4GB Samsung Galaxy A04 Black 32GB DS NL 4G 1GB 4GB Samsung Galaxy A04 Green 32GB DS NL 4G 1GB 4GB Samsung Galaxy A04s Black 32GB DS NL 4G 1GB 4GB Samsung Galaxy A04s Green 32GB DS NL 4G 1GB 4GB Samsung Galaxy A13 Blue 64GB 4G DS 4G 1GB 4GB Samsung Galaxy A14 Black 64GB 4G DS 4G 1GB 4GB Samsung Galaxy A14 Green 64GB 4G DS 4G 1GB 4GB Samsung Galaxy A13 Light Blue 64GB 5G DS 5G 1GB 4GB Samsung Galaxy A23 Black 64GB 4G DS 4G 1GB 4GB Samsung Galaxy A23 Light Blue 64GB 4G DS 4G 1GB 4GB Samsung Galaxy A24 Black 128GB 4G DS 4G 1GB 4GB Samsung Galaxy A24 Green 128GB 4G DS 4G 1GB 4GB Samsung Galaxy A22 Grey 64GB 5G SS 5G 1GB 4GB Samsung Galaxy A22 Light Violet 64GB 5G SS 5G 1GB 4GB Samsung Galaxy A32 Blue 128GB 4G SS 4G 1GB 4GB Samsung Galaxy A32 Black 128GB 4G SS 4G 1GB 4GB TECNO POP 5 Ice Blue DS 32GB 4G (ANDROID GO) 4G 1GB 4GB TECNO POP 5 Turquise Cyan DS 64GB 4G (ANDROID GO) 4G 1GB 4GB
C2 General
TECNO POP 7 Black 64GB 4G DS 4G 1GB 4GB TECNO POP 7 Purple 64GB 4G DS 4G 1GB 4GB TECNO Spark 7 Green 64GB 4G DS 4G 1GB 4GB TECNO Spark 7 Morpheus Blue 64GB 4G DS 4G 1GB 4GB TECNO SPARK Go 2023 Black 64GB 4G DS 4G 1GB 4GB TECNO SPARK Go 2023 Purple 64GB 4G DS 4G 1GB 4GB TECNO Spark 7 Pro Spruce Green 128GB DS NL 4G 1GB 4GB TECNO SPARK 8C Turquoise Cyan DS 12BGB 4G DS 4G 1GB 4GB TECNO SPARK 10C Black 128GB DS 4G 1GB 4GB Vivo Y02 Cosmic Grey 32GB 4G DS +3.5mm jack earphone. 4G 1GB 4GB Vivo Y02 Orchid Blue 32GB 4G DS +3.5mm jack earphone. 4G 1GB 4GB Vivo Y02 Grey 32GB 4G DS+3.5mm jack earphone (New Chipset) 4G 1GB 4GB Vivo Y02 Orchid Blue 32GB 4G DS +3.5mm jack earphone (New Chipset) 4G 1GB 4GB Vivo Y02s Fluorite Black 32GB DS+3.5mm jack earphone. 4G 1GB 4GB Vivo Y02s Vibrant Blue 32GB DS +3.5mm jack earphone. 4G 1GB 4GB Vivo Y16 DS Stellar Black 64GB DS +3.5mm jack earphone. 4G 1GB 4GB Vivo Y16 DS Drizzling Gold 64GB DS +3.5mm jack earphone. 4G 1GB 4GB Vivo Y21 Metallic Blue 64GB 4G DS 4G 1GB 4GB Vivo Y22 Starlit Blue 64GB 4G DS +3.5mm jack earphone. 4G 1GB 4GB Vivo Y22 Metaverse Green 64GB 4G DS +3.5mm jack earphone. 4G 1GB 4GB Vivo Y21s Pearl White 128GB 4G DS 4G 1GB 4GB Vivo Y30 Black 128GB 4G + Bluetooth Speaker SS 4G 1GB 4GB Vodacom Kicka 5 Plus Black 8GB 4G SS NL (ANDROID GO) 4G 1GB 4GB Vodacom Kicka 5 Plus Black 8GB 4G SS NL PHF 4G 1GB 4GB Vodacom Kicka 6 Black 32GB 4G DS NL 4G 1GB 4GB Xiaomi Redmi A1 Black 32GB 4G DS (Go ED) 4G 1GB 4GB Xiaomi Redmi A1 Light Blue 32GB 4G DS (Go ED) 4G 1GB 4GB Xiaomi Redmi A2 Blue 32GB 4G DS (Go Ed) 4G 1GB 4GB Xiaomi Redmi A2 Black 32GB 4G DS (Go Ed) 4G 1GB 4GB Xiaomi Redmi 10A Granite Gray 32GB 4G DS 4G 1GB 4GB Xiaomi Redmi 10A Sky Blue 32GB 4G DS 4G 1GB 4GB Redmi 10C Ocean Blue 64GB 4G DS 4G 1GB 4GB Xiaomi Redmi 12C Grey 64GB 4G DS 4G 1GB 4GB Xiaomi Redmi 12C Blue 64GB 4G DS 4G 1GB 4GB Xiaomi Redmi 10 2022 Sea Blue128GB 4G DS 4G 1GB 4GB Xiaomi Redmi 12 Black 128GB 4G DS 4G 1GB 4GB Xiaomi Redmi 12 Blue 128GB 4G DS 4G 1GB 4GB ZTE Blade A72 5G Black 64GB DS 4G 1GB 4GB

Vodacom “Win one of 8 Solar Kits worth R100 000” Competition

Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom “Win one of 8 Solar Kits worth R100 000” Competition (the “Competition”) where eight (8) lucky customers stand a chance of each winning a solar kit worth R100 000 incl. VAT, when taking up a new, or upgrading to, a qualifying Vodacom Home Internet LTE/5G or Vodacom Home Fibre Contract.

All participants during the term of the Competition agree to be bound by the following Terms and Conditions:

Duration

  1. The Competition is open to all new and existing Vodacom customers who take up a new, or upgrade to one of the following qualifying contracts, from 09h00 on 6 October 2023 to 23h59 on 05 December 2023 (the “End Date”):
  • a Vodacom Home Internet LTE Contract:

Line Speed

Data Allocation

Price

SIM Only

4G Router

5G Router

Up to 10Mbps

200GB

R249

R299

N/A

Up to 20Mbps

400GB

R349

R399

Up to 30Mbps

600GB

R449

R499

R599

Up to 50Mbps

1.0TB

R649

R699

R799

Up to 100Mbps

2.0TB

R949

R999

R1099

  • Vodacom Home Fibre Contract (50Mbps and above):
 

Line Speed (Mbps)

  

Once-off Service Activation Cost

Network

Download

Upload

Monthly Data
Allocation (GB)

Monthly
Subscription 

24 Month
Contract

12 Month
Contract

Month-to-Month
Contract

Century City Connect

50

25

Uncapped

                    849,00

 R                      –  

 R                            –  

 R                              –  

100

50

Uncapped

              R1049,00

 R                      –  

 R                            –  

 R                              –  

 

       
        
 

Line Speed (Mbps)

  

Once-off Service Activation Cost

Network

Download

Upload

Monthly Data
Allocation (GB)

Monthly
Subscription 

24 Month
Contract

12 Month
Contract

Month-to-Month
Contract

Clear
 Access

50

50

Uncapped

                   R899,00

 R                      –  

 R                            –  

 R                              –  

100

100

Uncapped

 R1 099,00

 R                      –  

 R                            –  

 R                              –  

200

200

Uncapped

 R199,00

 R                      –  

 R                            –  

 R                              –  

        
        
 

Line Speed (Mbps)

  

Once-off Service Activation Cost

Network

Download

Upload

Monthly Data
Allocation (GB)

Monthly
Subscription 

24 Month
Contract

12 Month
Contract

Month-to-Month
Contract

Evotel

50

50

Uncapped

                 R899,00

 R                      –  

 R                            –  

 R                              –  

100

100

Uncapped

 R1099,00

 R                      –  

 R                            –  

 R                              –  

200

200

Uncapped

 R1 199,00

 R                      –  

 R                            –  

 R                              –  

 

 

 

 

 

 

 

 

 

        
 

Line Speed (Mbps)

  

Once-off Service Activation Cost

Network

Download

Upload

Monthly Data
Allocation (GB)

Monthly
Subscription 

24 Month
Contract

12 Month
Contract

Month-to-Month
Contract

Frogfoot

80

20

Uncapped

 R                     899,00

 R                      –  

 R                            –  

 R                              –  

80

80

Uncapped

 R                     999,00

 R                      –  

 R                            –  

 R                              –  

150

30

Uncapped

 R                 1 049,00

 R                      –  

 R                            –  

 R                              –  

150

150

Uncapped

 R                 1 149,00

 R                      –  

 R                            –  

 R                              –  

250

50

Uncapped

 R                 1 199,00

 R                      –  

 R                            –  

 R                              –  

250

250

Uncapped

 R                 1 299,00

 R                      –  

 R                            –  

 R                              –  

500

100

Uncapped

 R                 1 399,00

 R                      –  

 R                            –  

 R                              –  

500

500

Uncapped

 R                 1 499,00

 R                      –  

 R                            –  

 R                              –  

1000

200

Uncapped

 R                 1 599,00

 R                      –  

 R                            –  

 R                              –  

1000

1000

Uncapped

 R                 1 599,00

 R                      –  

 R                            –  

 R                              –  

 

       
        
 

Line Speed (Mbps)

  

Once-off Service Activation Cost

Network

Download

Upload

Monthly Data
Allocation (GB)

Monthly
Subscription 

24 Month
Contract

12 Month
Contract

Month-to-Month
Contract

Link Africa

50

50

Uncapped

 R                     999,00

 R                      –  

 R                            –  

 R                              –  

100

100

Uncapped

 R                 1 199,00

 R                      –  

 R                            –  

 R                              –  

200

200

Uncapped

 R                 1 499,00

 R                      –  

 R                            –  

 R                              –  

        
 

Line Speed (Mbps)

  

Once-off Service Activation Cost

Network

Download

Upload

Monthly Data
Allocation (GB)

Monthly
Subscription 

24 Month
Contract

12 Month
Contract

Month-to-Month
Contract

MetroFibre

50

50

Uncapped

 R                     699,00

 R                      –  

 R                            –  

 R                              –  

100

100

Uncapped

 R                     899,00

 R                      –  

 R                            –  

 R                              –  

200

200

Uncapped

 R                     999,00

 R                      –  

 R                            –  

 R                              –  

500

200

Uncapped

 R                 1 199,00

 R                      –  

 R                            –  

 R                              –  

 

       
     
 

Line Speed (Mbps)

  

Once-off Service Activation Cost

Network

Download

Upload

Monthly Data
Allocation (GB)

Monthly
Subscription 

24 Month
Contract

12 Month
Contract

Month-to-Month
Contract

MTN

50

50

Uncapped

 R                     849,00

 R                      –  

 R                            –  

 R                              –  

100

100

Uncapped

 R                     999,00

 R                      –  

 R                            –  

 R                              –  

200

200

Uncapped

 R                 1 199,00

 R                      –  

 R                            –  

 R                              –  

500

500

Uncapped

 R                 1 299,00

 R                      –  

 R                            –  

 R                              –  

     
        
 

Line Speed (Mbps)

  

Once-off Service Activation Cost

Network

Download

Upload

Monthly Data
Allocation (GB)

Monthly
Subscription 

24 Month
Contract

12 Month
Contract

Month-to-Month
Contract

Octotel

       

50

50

Uncapped

R749,00

 R                      –  

 R                            –  

 R                              –  

100

100

Uncapped

R999,00

 R                      –  

 R                            –  

 R                              –  

200

200

Uncapped

R1 059,00

 R                      –  

 R                            –  

 R                              –  

400

200

Uncapped

R1 099,00

 R                      –  

 R                            –  

 R                              –  

        
 

Line Speed (Mbps)

  

Once-off Service Activation Cost

Network

Download

Upload

Monthly Data
Allocation (GB)

Monthly
Subscription 

24 Month
Contract

12 Month
Contract

Month-to-Month
Contract

 

       
 

75

50

Uncapped

R799,00

 R                      –  

 R                            –  

 R                              –  

Openserve

150

75

Uncapped

R1 049,00

 R                      –  

 R                            –  

 R                              –  

 

300

150

Uncapped

R1 199,00

 R                      –  

 R                            –  

 R                              –  

 

500

250

Uncapped

R1 349,00

 R                      –  

 R                            –  

 R                              –  

        
 

Line Speed (Mbps)

  

Once-off Service Activation Cost

Network

Download

Upload

Monthly Data
Allocation (GB)

Monthly
Subscription 

24 Month
Contract

12 Month
Contract

Month-to-Month
Contract

SADV

50

50

Uncapped

 R                     999,00

 R                      –  

 R                            –  

 R                              –  

100

100

Uncapped

 R                 1 199,00

 R                      –  

 R                            –  

 R                              –  

        
 

Line Speed (Mbps)

  

Once-off Service Activation Cost

Network

Download

Upload

Monthly Data
Allocation (GB)

Monthly
Subscription 

24 Month
Contract

12 Month
Contract

Month-to-Month
Contract

TT Connect

75

75

Uncapped

 R                     949,00

 R                      –  

 R                            –  

 R                              –  

150

150

Uncapped

 R                 1 149,00

 R                      –  

 R                            –  

 R                              –  

300

300

Uncapped

 R                 1 449,00

 R                      –  

 R                            –  

 R                              –  

450

450

Uncapped

 R                 1 649,00

 R                      –  

 R                            –  

 R                              –  

750

750

Uncapped

 R                 1 849,00

 R                      –  

 R                            –  

 R                              –  

1000

1000

Uncapped

 R                 1 999,00

 R                      –  

 R                            –  

 R                              –  

 

       
        
 

Line Speed (Mbps)

  

Once-off Service Activation Cost

Network

Download

Upload

Monthly Data
Allocation (GB)

Monthly
Subscription 

24 Month
Contract

12 Month
Contract

Month-to-Month
Contract

Vodacom Self-Build

50

25

Uncapped

R799,00

 R                      –  

 R                            –  

 R                              –  

50

50

Uncapped

R899,00

 R                      –  

 R                            –  

 R                              –  

100

100

Uncapped

R999,00

 R                      –  

 R                            –  

 R                              –  

200

200

Uncapped

R1 199,00

 R                      –  

 R                            –  

 R                              –  

 

       
 

Line Speed (Mbps)

 

 

Once-off Service Activation Cost

Network

Download

Upload

Monthly Data
Allocation (GB)

Monthly
Subscription 

24 Month
Contract

12 Month
Contract

Month-to-Month
Contract

WAN

50

50

Uncapped

 R                     929,00

 R                      –  

 R                            –  

 R                              –  

100

100

Uncapped

 R                 1 229,00

 R                      –  

 R                            –  

 R                              –  

     
 

Line Speed (Mbps)

  

Once-off Service Activation Cost

Network

Download

Upload

Monthly Data
Allocation (GB)

Monthly
Subscription 

24 Month
Contract

12 Month
Contract

Month-to-Month
Contract

Vumatel

50

50

Uncapped

 R                     709,00

 R                      –  

 R                            –  

 R                              –  

100

100

Uncapped

 R                     909,00

 R                      –  

 R                            –  

 R                              –  

200

200

Uncapped

 R                 1 109,00

 R                      –  

 R                            –  

 R                              –  

500

200

Uncapped

 R                 1 309,00

 R                      –  

 R                            –  

 R                              –  

1000

200

Uncapped

 R                 1 509,00

 R                      –  

 R                            –  

 R                              –  

1000

500

Uncapped

 R                 2 309,00

 R                      –  

 R                            –  

 R                              –  

 

       
 

Line Speed (Mbps)

  

Once-off Service Activation Cost

Network

Download

Upload

Monthly Data
Allocation (GB)

Monthly subscription

24 Month
Contract

12 Month
Contract

Month-to-Month
Contract

Zoom Fibre

50

50

Uncapped

 R                     799,00

 R                      –  

 R                            –  

 R                              –  

100

100

Uncapped

 R                     929,00

 R                      –  

 R                            –  

 R                              –  

200

200

Uncapped

 R                 1 059,00

 R                      –  

 R                            –  

 R                              –  

500

250

Uncapped

 R                 1 189,00

 R                      –  

 R                            –  

 R                              –  

1000

500

Uncapped

 R                 1 599,00

 R                      –  

 R                            –  

 R                              –  

 

Line Speed (Mbps)

  

Once-off Service Activation Cost

Network

Download

Upload

Monthly Data
Allocation (GB)

Monthly
Subscription 

24 Month
Contract

12 Month
Contract

Month-to-Month
Contract

Huge Networks

       

50

50

Uncapped

 R                     899,00

 R                      –  

 R                            –  

 R                              –  

150

150

Uncapped

 R                 1 149,00

 R                      –  

 R                            –  

 R                              –  

250

250

Uncapped

 R                 1 599,00

 R                      –  

 R                            –  

 R                              –  

  1. The duration of the Competition may be extended or curtailed at the discretion of Vodacom.

Prizes

  1. Eight (8) lucky winners stand a chance of each winning one (1) Solar kit worth R100 000 (one hundred thousand rand),
  2. The total prize value is for the eight (8) prizes is R800 000, each prize consists of:
    • One (1) 5Kw Luxpower inverters with built in MPPT x2 -> Max 3000 W per MPPT = 6000W. Max loads of 5000W.
    • One (1) 5.12kWh with a depth of discharge of 90%. Usable capacity + 4.5kWh and life span of 10 years/6000 cycles with a 5-year warranty
    • Five (5) 330Wp Typical Power solar modules. Cell type is Polycrystalline, and each module contains 72 cells with a maximum system voltage of 1000Vdc.
    • Accessories for installation.
  1. Prize exclusions include the following:
    • Items of a personal nature
    • Any additional extras are to be settled by the prize winner

 

Eligibility

  1. Only entries received during the Competition period as stipulated in clause 1 above will qualify as potential winners.
  1. The Competition is only open to natural persons (at least 18 years and older). Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded from participating and winning in the Competition.
  1. Only entrants who are using SIM cards that have been RICA registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
  1. Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this Competition are not eligible to participate in this Competition.
  1. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.
  1. In the event that the user of the mobile phone (i.e. the participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.

Valid Entry

  1. In order to stand a chance of winning in the Competition, –
  • Qualifying entrants must sign up for, or upgrade to, any Qualifying Contract online during the Competition period. Competition entry will be automatic for all qualifying contracts where competition requirements are met.
  1. Participants can buy as many products as possible to enter multiple times.
  1. The product can be bought on its own or as a combo.
  1. There are no additional charges for participating in the Competition apart from the standard data costs to upload a valid entry, as explained in clause 12 above. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage.
  1. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or in claiming any prizes, where applicable. 

Prize draw

  1. The winners will be randomly selected on or after the End Date from all eligible entries who meet all the requirements set out in these Terms and Conditions. The verified winners will be notified within ten (10) working days after he / she has been selected and verified as a winner.
  • Each entry carry an equal weight
  • The winner/ winners will be drawn via a randomizer system

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured and approved by Vodacom.
  1. Vodacom will share personal details of the respective winners, such as name and contact number with a Vodacom approved third party agency, (Thusano Group PTY LTD), who will notify the respective winners that they have won in the Competition, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
  1. Vodacom will use reasonable efforts to contact the winners telephonically on the contact details provided by the participants to participate in the Competition.
  1. Vodacom shall attempt to contact the winners for a period of 10 (ten) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon.  Winners will be advised of arrangements in respect of prizes at the time of contacting the selected winners.
  1. Should a participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeits or declines acceptance of the prize, that person’s right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next randomly drawn participant.
  1. The claim for any prize will be subject to security and validation, and Vodacom reserves the right to withhold any prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any prizes, failing which such winner will forfeit the prize and the prize will be awarded to the next selected qualifying entrant.
  1. Notwithstanding the fact that the prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such prize will be forfeited. Vodacom then reserves the right to award the prize to the finalist that is next in line.
  1. The winners’ name and location will be displayed on https://www.vodacom.co.za/vodacom/shopping/v/competition-winners after a period of 10(ten) working days subsequent to notification of the winners.
  1. Vodacom shall request the winners’ consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as winners. The winners may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. All prizes will be installed at the winners’ nominated home address.
  2. The cost of delivery to central hubs or regions is included in the prize. In the event that the delivery address resides outside of an area recognised as a central hub or regions, as deemed by the transporting company, additional fees will apply.
  3. Installation (or ‘fitting’) of the components of the prize as well as the issuing of any and all relevant electrical compliance certificates is not included in the prize. Thusano Group PTY LTD and its contracted parties are deemed the preferred installers of the prize.
  4. The warranty of the prize components is 2 years and is carried by Thusano Group PTY LTD.
  5. The warranty of the prize is only valid provided the installation of the prize is done by a registered and recognised installer of such products. The warranty will be deemed null and void should the installation be done by unrecognised or unregistered parties.
  6. Insurance is not included on the prize, however Thusano Group PTY LTD can provide quotes for insurance if needed.
  1. No prize is transferable or exchangeable and may not be redeemed for cash.
  1. If a winner cannot accept a prize for any reason whatsoever, the prize will be awarded to the next selected entrant.
  1. All risks and ownership of the prizes shall pass to the winners on transfer/delivery thereof and hence all of Vodacom’s obligations in regard to the Competition as well as in regard to the prizes shall terminate.

Personal information

  1. User data collected via the Competition will not be used for any other purpose than for execution of the Competition.
  1. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy

General

 

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA“).
  1. The judges’ decision on any aspect of the Competition including the allocation of the prizes will be final and binding and no correspondence will be entered into.
  1. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final and binding and no correspondence will be entered into.
  1. Vodacom may refuse to award a prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected. 
  1. Vodacom and/or any other person or party associated with the Competition, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Competition, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the prize.
  1. Vodacom is not liable for any technical failures affecting participation and / or prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the prize redemption process of the Competition.
  1. Vodacom, its directors, employees, agents and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  1. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  1. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  1. The Competition is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively:

https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions

Vodacom Campaign 2024 in-store Accessory Spend Voucher

  1. Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom “Post-Paid In-store accessory spend Voucher” Promotion (the “Promotion”) where Customers will receive in-store accessory spend Vouchers when upgrading/signing up to a Vodacom contract offering one of the participating selected qualifying handsets, from 4th April until 7th June 2024. The in-store accessory spend Voucher varies depending on the applicable device model.
  1. All Customers during the term of the Promotion agree to be bound by the following Terms and Conditions.
  1. The Vodacom In-store accessory spend Voucher enables a Customer to purchase accessories of their choice when upgrading / signing up to selected qualifying handsets during the promotional period while instore:

Qualifying handsets in the promotion:

Note: The in-store accessory spend Voucher varies depending on the device model purchased.

The in-store accessory spend Voucher is available to new and upgrade contracts.

  1. The in-store accessory spend Vouchermust be utilized during the sign-up / upgrade process strictly in-store at the time of upgrade or sign-up to qualifying handsets during the promotional period.
  1. The Accessory spend Voucher:
  • Is redeemable instore at the time of upgrade or taking up a new contract
  • Can only be used to purchase accessories found in store at time of redemption
  • Can be redeemed against Accessories only
  • Is available on selected promotional deals only
  • Cannot be redeemed as cash
  • Is not transferrable and cannot be used in conjunction with other offers, promotions and Vouchers.
  • Can only be redeemed against one spend per deal.
  1. Customer cannot take up accessories that are not in stock at the time of redemption of the in-store accessory spend Voucher as the accessory spend Voucher is only valid at the time of upgrade / sign up.
  1. In an instance where the Customer purchases accessories that are more than what the In-store accessory spend Voucher is, the Customer is liable to pay the outstanding extra amount.
  1. In an instance where the Customer spends less than the value of the In-store accessory spend Voucher, he/she acknowledges that there will be no change given and that he/she forfeits the remaining balance.
  • Should the Customer spend less than the value of the accessories with the in-store accessory spend Voucher – he/she is allowed a R21.00 shortfall only e.g.: In-store accessory spend Voucher is R200.00, the Customer cannot select accessories less than a total amount of R179.00.
  1. In-store accessory spend Voucher are only valid during the specified deal period.
  1. Subject to availability of the specified device/deal :-
  • Customer cannot request an extension on the Accessory Spend Voucher.
  • Customer can add as many accessories to the value of the specified Voucher/Spend amount.
  1. Customers cannot use the in-store accessory spend Voucher to purchase handsets, tablets, tablets, airtime and data.
  1. Should Customer return, or swap the handset, Customers are then supposed to return all accessories that were redeemed at the time of the initial purchase before they can swap out or return stock
  • Should Customers fail in doing so they will not be awarded the accessory in-store accessory spend Voucher of the new purchase.

 

Trade in your phone or tablet

What is trade-in?

Trade-in is a program that offers one to trade in their eligible old device for a new one and enables them to get a discount on their monthly tariff. We currently offer trade in on Samsung and Apple models.

How does trade-in work?

Step1 – visit a Chatz Connect store
Step2 – Check if the device that you are trading in qualifies
Step3 – Ensure to back up your content and clear your data
Step4 – Trade-in your device instore and get a reduced monthly tariff on your contract

Qualifying criteria for trade-in?

  • The device being traded-in must switch on without being plugged into a power supply
  • Device must not be blacklisted
  • all account locks i.e., Google cloud/ iCloud must be removed

For iPhone models:

  • the device being traded-in must not have any physical damage i.e., no cracked screen, no dents, no deep scratches
  • the device must pass an instore diagnostic test

Where can I trade-in?

Trade-in is currently available in participating Chatz Connect stores, ask your store consultant for more.

Which devices can I trade-in?

For the Samsung trade-in
Devices eligible for the S23, S23+ or the S23 Ultra

Note 8, Note 9, Note 10 Lite, S10e, S10, S10, S20, S20+, S20 Ultra, S21, S21+, S21 Ultra, Z Fold, Z Fold 2, Z Flip, XR, Xs, Xs Max, 11, 11 Pro, 11 Pro Max, 12, 12 Mini, 12 Pro, 12 Pro Max, Mate 30, Mate 30 Pro, Mate 40 Pro, P30 Pro, P40, P40 Pro, P50 Pocket

Devices eligible for Z Fold 5/ Z Flip5

Note 9, Note 10, Note 10 Lite, Note 10+, Note 20, Note 20 Ultra, S10, 10+, S10e, S20, S20 FE, S20+, S20 Ultra, S21, S21 FE,  S21+, S21 Ultra, S22, S22+, S22 Ultra, S23, S23+, S23 Ultra, A31, A32, A33, A34, A51, A52, A53, A54, A71, A72, A73, Z Fold, Z Fold 2, Z Fold 3, Z Fold 4, Z Flip, Z Flip3, Z Flip 4, SE, 8, 8+, X, XR, Xs, Xs Max, 11, 11 Pro, 11 Pro Max, 12, 12 Mini, 12 Pro, 12 Pro Maxi, 13, 13 Mini, Pro, 13 Pro Max, 14, 14 Plus, 14 Pro, 14 Pro Max, Mate X, Mate X2, Mate X3, Mate XS, Mate 40 Pro, Mate 50 Pro, P40, P40 Pro, P50 Pocket, P50 Pro, P50, P60, ProP60

Devices eligible for the Tab S9| Tab s9+ | TAB s9 Ultra

Tab S6 Lite, Tab S6, Tab S7, Tab S8, Tab S7+, Tab S8+, Tab S8 Ultra, Tab S7 FE, Note 9, Note 10, Note 10 Lite, Note 10+, Note 20, Note 20 Ultra, S21, S21 FE, S21+, S21 Ultra, S22, S22+, S22 Ultra, S23, S23+, S23 Ultra, Z Fold, Z Fold 2, Z Fold 3, Z Fold 4, Z Flip, Z Flip3, Z Flip 4, iPad 10.2 (2020, 2021), iPad 10.9(2022), iPad Air (2019, 2020,. 2022), iPad Mini 5, iPad Mini 6, iPad, Pro 11 (2018, 2020, 2021, 2022), iPad Pro 12.9 (2018, 2020, 2021, 2022), 12, 12 Mini, 12 Pro, 12 Pro Max, 13, 13 Mini, 13 Pro, 13 Pro Max, 14, 14 Plus, 14 Pro, 14 Pro Max, P50, P50 Pocket, P50 Pro, P60, P60 Pro, Mate X, Mate X2, Mate X3, Mate XS

Devices eligible for the Samsung Galaxy A34| Samsung Galaxy A54

A12, A12s, A13, A22, A22 5G, A23, A31, A32, A33, A51, A52 5G, A52s 5G, A53, A71, A72, A73, iPhone 8, 8+, SE (2020), SE (2022), Huawei Nova Y70+, Y90, Psmart (2020), P smart (2021), P30 Lite, P40 Lite, P40 Lite 5G

For the iPhone trade-in
Devices eligible for the iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max

iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max.

Accessory Instalment Terms and Conditions


Accessory Instalment New Line, Add on Line, Upgrade and In Life Contracts
1. Accessory Instalment is an Add On offering whereby the customer has an option to build their own deal by selecting Accessories & CIoT products off the Accessory Instalment pricelist, adding to their main contract and paying it off over the contract term:
1. The Accessory Instalment is only applicable when taken up with a new contract line, upgrade or added to an existing Vodacom Postpaid contract.
2. Customer may add as many accessories to their contract based on credit vetting affordability that will be predetermined and/or published.
3. The Instalment amount for the Accessories & CIoT products will be added to the main contract monthly bill.
2. Accessories & CIoT products will be added to an Accessory Instalment pricelist on a monthly basis, which will be available per deal cycle. The Accessories & CIoT products selected by Vodacom will be based on the Credit Vetting criteria.
1. The Accessories & CIoT products selected by Vodacom to be available on the Accessory Instalment will be available to purchase from the Vodacom warehouse only.
2. Only selected Accessories & CIoT products will be available on the Accessory Instalment pricelist.
3. New and existing Vodacom postpaid customers can participate in the Accessory Installment offer, which is inclusive of the following customers:
1. Hybrid / uChoose contracts;
2. Pre-paid customer converting to contract;
3. Existing contract customers upgrading;
4. Existing customer adding a new line; and
5. New customers taking up a new contract.
4. Business customers cannot participate on the Accessory Instalment offer at this point in time.
5. Pre-paid Vodacom customers not converting to contract cannot participate in the Accessory Instalment offer.
1. Pre-paid customers do not qualify for the Accessory Instalment offer
6. Vodacom reserves the right to discontinue this service based at their sole discretion without any notice.
7. Vodacom reserve the right to adjust and amend the Accessory Installment service offering and pricing from time to time/ at their discretion.
1. Any adjustments or amendments to services and pricing or additional services will be communicated on 30 days written notice or such other reasonable notice period as the circumstances reasonably require.
8. In the event the customer wishes to terminate their contract pre maturely, the customer is responsible for the balance due, specified in the cancellation quote.
1. Should the main contract be cancelled the Accessories and CIoT products taken up will automatically be included and the customer would be liable for the balance due.
2. Standard premature cancelation terms and conditions apply.
3. The full contract value will be required to be settled by the customer if a premature cancellation is required.
9. In the event of a dispute of accessory compatibility against the device, Vodacom will not be held liable for any exchanges and/or returns. Customer is obligated to ensure compatibility.
10. OBF (out of box failure) process applies, accessories must be returned within seven calendar days from date of purchase on the official invoice (proof of purchase).
1. Accessories that qualify as OBF will only be swapped out for the same make and model;
2. Should the device be end of life the next model will be issued;
3. Original contents of box for example: battery, straps, etc must be complete and packaging intact, or in good condition.
11. The current return policy applies, devices returned must be accompanied by the accessories. Refer to OBF (out of box failure) terms and conditions.
12. Wearables purchased with eSim / Cellular functionality requires a Vodacom Contract Primary number attached to an open line in order for the eSim / cellular service to be activated. eSim functionality is not yet available for Prepaid and Hybrid lines.
13. Pricing can only be guaranteed if supplied on an official quotation and is subject to change due to stock availability.
14. Accessory Instalment In-Contract (In Life) is only available to subscribers with an existing Vodacom Post- paid contract and can add an accessory at any point after month 1 in their existing Post-paid contract.
1. Contract Customers are allowed to add Accessories up to the remaining Accessory Limit available to them.
2. Accessory Instalment In-Contract amount is calculated based on the remaining months left on the existing Primary Contract term .
3. All contract extensions and/or renewals will be subject to Vodacom standard terms and conditions of your original device contract/upgrade is still applicable at date of signature.
4. The new In-Contract Accessory Instalment charges will be in addition to your original device contract and will run for the balance of the original contract term.
5. Standard accessory instalment terms and conditions apply for accessories already taken out via new lines/upgrades.
6. Handset instalment is payable for the full contract period of the selected deal.
7. The In contract Accessory Instalment will be charged to main account the accessory was taken out on and is payable for the remaining duration of the main device contract.
15. Vodacom standard contract terms and conditions apply. These terms and conditions must be read in conjunction with the Vodacom contract terms and conditions.
16. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide prior written notice of such change or amendment.
17. The Vodacom Privacy Statement applies to the use of this product / service.

Vodacom Easy2Own (Airtime Option) – Terms and Conditions

Terms and Conditions

  1. Service Description:
    • The Service (Easy2Own) enables you to take up a handset with Vodacom through a payment plan over a defined contract period.
    • The handset models available under this Service are subject to monthly review.
  1. Subscriber Eligibility and Verification:
    • Easy2Own only applies to Prepaid customers who received a campaign SMS from Vodacom
    • Your eligibility for the Service is pre-determined through a scoring analysis.
    • Customers can only apply for the offer in store, with a valid SA ID
    • Upon application, you will undergo verification checks which includes ID validation.
    • Should it happen that your affordability check is unsuccessful, Vodacom will decline your application and you will not be able to take up this offer.
  1. Deposit, Payment Method, and Device Locking/Unlocking:
    • A Deposit is required upon subscribing to the Service.
    • The Deposit value will be determined based on the Vodacom Easy2Own deal selected.
    • The Deposit is paid only once and at the time of signing of the offer.
    • This service adopts the prepaid model. If the deposit is made on any day of the month, the first installment must be paid in first 24 hours following; (for example, if you paid the deposit on July 25th, the next installment would be on July 26th to be able to use the mobile device the next day).
    • The remaining balance will be paid through the purchase of Unlock Bundles which can be purchased using airtime.
    • Purchase of the Unlock Bundles will unlock access to the device for the specified period.
    • The Unlock Bundles can only be bought via the Vodacom Easy2Own mobile application, which is installed onto your device at time of purchase.
    • Unlock Bundles are available in the following schedules:
      • Daily – 1 day unlock.
      • Weekly – 7 days unlock.
      • Monthly – 30 days unlock.

**Each Unlock Bundle will unlock the device for the specified period.

  • Unlock Bundles do not auto subscribe, meaning, you will need to purchase the bundles on an ad-hoc basis.
  • Each Unlock Bundle purchased will be used, in part, to pay the device, as well as the benefits received.
  • Unlock Bundles can be purchase in any configuration, i.e., you can purchase 1 day, 7 day or 30-day allocation to ensure the repayment of your device.
    • If you purchase 1 day unlock bundle, you will need to purchase 365, 1 Day Unlock bundles to complete payment of your device,
    • If you purchase 7 Day Unlock bundles you will be required to purchase 52, 7 Day Unlock Bundles to complete payment of your device.
    • If you purchase 30 Day Unlock bundles you will be required to purchase 12, 30 Day Unlock Bundles to complete payment of your device.
    • You are allowed to purchase Unlock Bundles interchangeably and it will accumulate to the total payment required.
    • Balance owed can be check via the Vodacom Easy2Own application or by contact customer care.
    • Multiple Unlock Bundle purchases and a combination of thereof is allowed.
  • As part of the Unlock bundle purchase you will receive an allocation of Data and Voice minutes.
  • The Data and Voice bundle will be allocated daily i.e., 100MB and 10mins per day for 1, 7 and 30 days respectively.
  • The mobile device will be automatically locked if the purchase of an unlock bundle is not made before the expiry of their current unlock bundle. To re-activate/unlock the device, you must purchase an unlock bundle.
  • In accordance with the above, failure to complete the payments within the 2 year threshold will result in the device being locked until the full outstanding value has been paid up.
  • The total remaining balance and payment status can be queried via the Vodacom Easy2Own mobile application.
  • When device is locked, only the following services will be available on the Device:
    • Vodacom Easy2Own Mobile Application
    • Emergency calls,
    • Vodacom Call Centre number – 082 135
    • Email to Vodacom Customer Care – customercare@vodacom.co.za
  1. Data and Voice Bundle Allocation:
    • Allocation of the Data and Voice bundle will happen daily in accordance with the Unlock Bundle purchased i.e. Daily Unlock Bundle will have 1 allocation of 100MB and 10Minutes; 7 Day Unlock Bundle will have 1 allocation of 100MB and 10Minutes per day over 7 days; 30 Day Unlock Bundle will have 1 allocation of 100MB and 10Minutes per day over 30 days.
    • Purchasing of multiple unlock bundles are allowed.
    • Data transfer will apply, whereby you have the ability to transfer the bundle to other Vodacom customers. Please visit the data transfer terms and conditions for full details: https://www.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-conditions
  • You can extend the Validity Period of the Bundle you initially purchased (the “Initial Bundle”) by purchasing an additional Bundle of the same size and validity (the “Additional Bundle”) before the Initial Bundle has expired. The purchase of the Additional Bundle will result in the Validity Period of the Initial Bundle being extended to the expiry date of the Additional Bundle. The daily allocation of Data and Voice will have an expiry of 24hours from activation.
  • The Voice allocation is any network any time.
  1. Migrations
    • No migration or upgrade will be allowed if the device is not paid off.
  1. Non-transferability and Porting:
    • The Service, including the handset, is non-transferable and must remain under the registered subscriber’s name for the duration of the period.
    • Port out from Vodacom to another network will not be allowed, until settlement of the outstanding balance of the device
  1. Stolen or lost devices:
    • In a case where the Vodacom Easy2Own device is stolen/lost:
    • The device must be blocked/blacklisted by calling the Vodacom call centre on 082 135.
    • Customer will be liable for the remainder of the outstanding balance associated. This liability also applies to a situation for the device is damaged.
  1. Out of Box Failure and Warranties:
  1. Contract Termination and Early settlement:
    • Upon completion of the payment cycles, the contract shall be deemed terminated, and the device management software will automatically be removed, subject to the device being connected to the Vodacom network or having an active Internet connection.  
    • If the Customer requests a cancellation of the Vodacom Easy2Own plan prior to the end of contract/term date, Vodacom will not refund any money that has been paid and the Customer will be liable for the outstanding amount.
    • An option to close the deal before the end date is available by paying the total outstanding balance. When prematurely closing the contract, a quote will be provided of the outstanding balance which can be paid in cash, by credit card or debit card.
  1. Changes to Terms:
  1. Contact Information:
    • For any queries regarding these Terms or the Service, please contact

Prepaid Ts and Cs

Standard terms and conditions apply. #Subject to RICA and in-store activation of a prepaid starter pack. VAT inclusive. E&OE. The Vodacom Buy and Get Smartphone Retail Campaign will run from 08:00 on 1 November 2023 until 17:00 on 30 JUNE 2024 (both days inclusive). The promotional offer is valid to new Vodacom Prepaid customers only and is only applicable to specific device models at participating stores. Data allocations vary depending on device. Customers with eligible 3G / 4G devices who recharge with R29* monthly to receive the allocated allocations. Buy and Get allocations may include Anytime data as well as YouTube data. All data allocations will be allocated monthly from date of allocation, valid for 7 days.

Device operates exclusively on the Vodacom Network.

Once activated, this device will only work with a Vodacom SIM card for 12 months.

Chatz Connect 30th Birthday Competition in Collaboration with vivo Terms and Conditions:
Eligibility: The Chatz Connect 30th Birthday Competition (hereinafter referred to as “the
Competition”) in collaboration with vivo is open to individuals who are residents of South
Africa and are 18 years of age or older at the time of entry. Employees of Chatz Connect,
vivo, its affiliates, subsidiaries, advertising, and promotion agencies, and their immediate
family members or those living in the same household are not eligible to participate.
Competition Period: The Competition is valid from 7 May – 6 June 2024 (the “Competition
Period”). Entries received before or after the Competition Period will not be eligible for
participation.
Entry Requirements: To enter the Competition, participants must either sign up for a new
contract with Chatz Connect or upgrade their existing contract to any vivo device during
the Competition Period. Only contracts signed or upgraded within the specified dates will be
considered for entry into the Competition.
Prizes: Participants stand a chance to win a share of prizes including, but not limited to:
• 1x R50 000 Travel Voucher
Winners will be selected at random from all eligible entries received during the Competition
Period.
Winner Selection: Winners will be selected through a random drawing conducted by Chatz
Connect or its authorized representatives. The drawing will take place within 7 days after the
end of the Competition Period. The odds of winning depend on the total number of eligible
entries received.
Notification of Winners: Winners will be notified via email, phone, and will be posted on Chatz
Connect’s Facebook page within 14 days after the drawing date. If a potential winner
cannot be contacted within 7 days of the first attempt to contact them or if they fail to claim
the prize within 14 days of notification, the prize may be forfeited, and an alternate winner
may be selected.
Prize Collection: Winners must pick up their prize from the Chatz Connect store where the
contract has been signed up or upgraded.
Publicity Release: By accepting a prize, winners agree to allow Chatz Connect and Xiaomi to
use their name, likeness, voice, and any other information provided for promotional purposes
without further compensation, except where prohibited by law. Customer pictures may be
posted on Chatz Connect’s Facebook page unless otherwise indicated by the customer.
General Conditions: By participating in the Competition, participants agree to be bound by
these Terms and Conditions and the decisions of Chatz Connect, which are final and binding
in all matters relating to the Competition. Chatz Connect reserves the right to disqualify any
participant who violates these Terms and Conditions or acts in an unsportsmanlike or
disruptive manner.
Governing Law: The Competition and these Terms and Conditions will be governed by the
laws of South Africa, without regard to its conflict of law principles.
Contact Information: For any questions regarding the Competition or these Terms and
Conditions, please contact Chatz Connect at support@chatzconnect.com.
By participating in the Competition, participants acknowledge that they have read and
understood these Terms and Conditions and agree to abide by them.

Chatz Connect 30th Birthday Competition in Collaboration with Samsung Terms and
Conditions:
Eligibility: The Chatz Connect 30th Birthday Competition (hereinafter referred to as “the
Competition”) in collaboration with Samsung is open to individuals who are residents of South
Africa and are 18 years of age or older at the time of entry. Employees of Chatz Connect,
Samsung, its affiliates, subsidiaries, advertising, and promotion agencies, and their immediate
family members or those living in the same household are not eligible to participate.
Competition Period: The Competition is valid from 7 May – 6 June 2024 (the “Competition
Period”). Entries received before or after the Competition Period will not be eligible for
participation.
Entry Requirements: To enter the Competition, participants must either sign up for a new
contract with Chatz Connect or upgrade their existing contract to any Samsung device
during the Competition Period. Only contracts signed or upgraded within the specified dates
will be considered for entry into the Competition.
Prizes: Participants stand a chance to win a share of prizes including, but not limited to:
• 1x Samsung Galaxy Z Flip5
• 1x Gas Braai
• 1x Eco Flow UPS
• 100x Samsung 10 000 mAh Powerbanks
• 100x Samsung Travel Chargers
• Your share of R100 000 Cash (R50 000, R30 000 and R20 000)
Winners will be selected at random from all eligible entries received during the Competition
Period.
Winner Selection: Winners will be selected through a random drawing conducted by Chatz
Connect or its authorized representatives. The drawing will take place within 7 days after the
end of the Competition Period. The odds of winning depend on the total number of eligible
entries received.
Notification of Winners: Winners will be notified via email, phone, and will be posted on Chatz
Connect’s Facebook page within 14 days after the drawing date. If a potential winner
cannot be contacted within 7 days of the first attempt to contact them or if they fail to claim
the prize within 14 days of notification, the prize may be forfeited, and an alternate winner
may be selected.
Prize Collection: Winners must pick up their prize from the Chatz Connect store where the
contract has been signed up or upgraded.
Publicity Release: By accepting a prize, winners agree to allow Chatz Connect and Xiaomi to
use their name, likeness, voice, and any other information provided for promotional purposes
without further compensation, except where prohibited by law. Customer pictures may be
posted on Chatz Connect’s Facebook page unless otherwise indicated by the customer.
General Conditions: By participating in the Competition, participants agree to be bound by
these Terms and Conditions and the decisions of Chatz Connect, which are final and binding
in all matters relating to the Competition. Chatz Connect reserves the right to disqualify any
participant who violates these Terms and Conditions or acts in an unsportsmanlike or
disruptive manner.
Governing Law: The Competition and these Terms and Conditions will be governed by the
laws of South Africa, without regard to its conflict of law principles.
Contact Information: For any questions regarding the Competition or these Terms and
Conditions, please contact Chatz Connect at support@chatzconnect.com.
By participating in the Competition, participants acknowledge that they have read and
understood these Terms and Conditions and agree to abide by them.

Eligibility: The Chatz Connect 30th Birthday Competition (hereinafter referred to as “the
Competition”) in collaboration with Huawei is open to individuals who are residents of South
Africa and are 18 years of age or older at the time of entry. Employees of Chatz Connect,
Huawei, its affiliates, subsidiaries, advertising, and promotion agencies, and their immediate
family members or those living in the same household are not eligible to participate.
Competition Period: The Competition is valid from 7 May – 6 June 2024 (the “Competition
Period”). Entries received before or after the Competition Period will not be eligible for
participation.
Entry Requirements: To enter the Competition, participants must either sign up for a new
contract with Chatz Connect or upgrade their existing contract to the Huawei nova 12i,
nova 12SE, nova 12S and nova Y72 devices during the Competition Period. Only contracts
signed or upgraded within the specified dates will be considered for entry into the
Competition.
Prizes: Participants stand a chance to win a share of prizes including, but not limited to:
• 2x Dyson V8 Vacuum Cleaner
• 2x Huawei FreeClip and Huawei Watch GT4
• 5x R1000 Pick n Pay Vouchers
• 1x Huawei Matebook D14 i3
Winners will be selected at random from all eligible entries received during the Competition
Period.
Winner Selection: Winners will be selected through a random drawing conducted by Chatz
Connect or its authorized representatives. The drawing will take place weekly during the
Competition Period. The odds of winning depend on the total number of eligible entries
received.
Notification of Winners: Winners will be notified via email, phone, and will be posted on Chatz
Connect’s Facebook page within 14 days after the drawing date. If a potential winner
cannot be contacted within 7 days of the first attempt to contact them or if they fail to claim
the prize within 14 days of notification, the prize may be forfeited, and an alternate winner
may be selected.
Prize Collection: Winners must pick up their prize from the Chatz Connect store where the
contract has been signed up or upgraded.
Publicity Release: By accepting a prize, winners agree to allow Chatz Connect and Xiaomi to
use their name, likeness, voice, and any other information provided for promotional purposes
without further compensation, except where prohibited by law. Customer pictures may be
posted on Chatz Connect’s Facebook page unless otherwise indicated by the customer.
General Conditions: By participating in the Competition, participants agree to be bound by
these Terms and Conditions and the decisions of Chatz Connect, which are final and binding
in all matters relating to the Competition. Chatz Connect reserves the right to disqualify any
participant who violates these Terms and Conditions or acts in an unsportsmanlike or
disruptive manner.
Governing Law: The Competition and these Terms and Conditions will be governed by the
laws of South Africa, without regard to its conflict of law principles.
Contact Information: For any questions regarding the Competition or these Terms and
Conditions, please contact Chatz Connect at support@chatzconnect.com.
By participating in the Competition, participants acknowledge that they have read and
understood these Terms and Conditions and agree to abide by them

Eligibility: The Chatz Connect 30th Birthday Competition (hereinafter referred to as “the
Competition”) is open to individuals who are residents of South Africa and are 18 years of
age or older at the time of entry. Employees of Chatz Connect, its affiliates, subsidiaries,
advertising, and promotion agencies, and their immediate family members or those living in
the same household are not eligible to participate.
Competition Period: The Competition is valid from 7 May – 6 June 2024 (the “Competition
Period”). Entries received before or after the Competition Period will not be eligible for
participation.
Entry Requirements: To enter the Competition, participants must either sign up for a new
contract with Chatz Connect or upgrade their existing contract during the Competition
Period. Only contracts signed or upgraded within the specified dates will be considered for
entry into the Competition.
Prizes: Participants stand a chance to win a share of prizes including, but not limited to:
• 2x Xiaomi Robot vacuum E10
• 2x Xiaomi Smart Fan
• 2x Xiaomi Smart Speaker
• 2x Xiaomi 6.5L Airfryer
• 1x Samsung Galaxy Z Flip5
• 1x Gas Braai
• 1x Eco Flow UPS
• 100x Samsung 10,000mAh Powerbank
• 100x Samsung Travel Chargers
• Your share of a R100,000 Cash (Prizes distributed as R50,000, R30,000, and R20,000)
• 4x realme C67 devices
• 30x OPPO Enco Buds W12
• 100x Honor Choice Buds X3 Lite
• 2x Dyson V8 Vacuum cleaner
• 2x Huawei FreeClip and Huawei Watch GT4
• Huawei Matebook D14 i3
• 5x R1000 Pick n Pay vouchers
• R50,000 Travel Voucher
Winners will be selected at random from all eligible entries received during the Competition
Period.
Winner Selection: Winners will be selected through a random drawing conducted by Chatz
Connect or its authorized representatives. The drawing will take place within 7 days after the
end of the Competition Period. The odds of winning depend on the total number of eligible
entries received.
Notification of Winners: Winners will be notified via email, phone, and will be posted on Chatz
Connect’s Facebook page within 14 days after the drawing date. If a potential winner
cannot be contacted within 7 days of the first attempt to contact them or if they fail to claim
the prize within 14 days of notification, the prize may be forfeited, and an alternate winner
may be selected.
Prize Collection: Winners must pick up their prize from the Chatz Connect store where the
contract has been signed up or upgraded.
Publicity Release: By accepting a prize, winners agree to allow Chatz Connect to use their
name, likeness, voice, and any other information provided for promotional purposes without
further compensation, except where prohibited by law. Customer pictures may be posted
on Chatz Connect’s Facebook page unless otherwise indicated by the customer.
General Conditions: By participating in the Competition, participants agree to be bound by
these Terms and Conditions and the decisions of Chatz Connect, which are final and binding
in all matters relating to the Competition. Chatz Connect reserves the right to disqualify any
participant who violates these Terms and Conditions or acts in an unsportsmanlike or
disruptive manner.
Privacy: Information submitted with an entry is subject to the Privacy Policy stated on the
Chatz Connect website. By participating in the Competition, participants agree to the
collection and use of their personal information for the purpose of administering the
Competition.
Governing Law: The Competition and these Terms and Conditions will be governed by the
laws of South Africa, without regard to its conflict of law principles.
Contact Information: For any questions regarding the Competition or these Terms and
Conditions, please contact Chatz Connect at [provide contact details].
By participating in the Competition, participants acknowledge that they have read and
understood these Terms and Conditions and agree to abide by them.

Chatz Connect